At this time, I have been contacted directly by Select Express & Logistics regarding complaint ID [redacted], however my complaint has NOT been resolved because they said that they acknowledge that I contacted you but do not care to remit payment or accept fault for the issue. How can they...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Our company's senior management has reviewed the details of this case, and we will be contacting [redacted] with regard to ripping out the basketball goal that was not installed to his liking, and to re-install it per his instruction - at no charge to [redacted].
When our delivery team arrived at the HomeGoods store, they only gave the driver 1 piece. We delivered the bench and not the book case, and [redacted] refused the delivery. There apparently was confusion at the point of pick up on our part with regard to what [redacted]...
wanted. On March **, after receiving notice from the Revdex.com, Steve L[redacted] - our national customer service manager - left a message for the [redacted], advising her that we were refunding her for the entire amount - $244.66. She replied by voice-ail, saying that she appreciated that, and that she considered the matter resolved. We are happy to resolve this to her satisfaction.
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...
hours with a resolution. I will follow up with details at that time. I would appreciate a response to let me know that this email was received. Sincerely, Nick G[redacted] VP Human Resources [redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have previously filed a complaint with Select Express & Logistics because it took them three months to install a basketball goal for me. In this process they scheduled appointments numerous times and did not show up. They finally did come and install my goal but their team only used 5 bags of concrete and the goal called for 10-12 bags. I contacted the company and they sent a team to inspect it and they verified that the goal was not installed correctly and was unsafe. Select Express said they would send a new team to fix the problem. I told the new team that I would like the goal in the exact same spot at the exact same angle. When the goal was put up it was not at the same angle that we had at before. It appeared that they took the goal down without marking the angle we had the goal. We had the goal angle so we could mark our driveway for free throws and three point shots. They missed the angle completely and it is several feet off. Three pointers are now from the grass and the goal does not utilize my driveway like we had before. I contacted Luis E[redacted] at Select Express and expressed my concern with how they installed the goal and said that I would like it done again correctly. We emailed back and forth several times and I even sent him pictures of before and after where you can clearly see how bad they messed up re installing goal. He then replied that I should have told them what I wanted and it was not their fault. I explained to him that I did tell them exactly how I wanted the goal and the acknowledged me. Now he will not reply to any emails and I have a goal that was not installed correctly and looks awful. I would like for them to come back and put the goal up how I had it before. The same spot and same angle it was before they came to fix it.
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...
hours with a resolution. I will follow up with details at that time. I would appreciate a response to let me know that this email was received. Sincerely, Nick G[redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is only an initial response. I will get details from our senior operations people, and we will respond to the Complaintant to resolve this. I will follow up with results of that resolution - Nick G[redacted] VP Human Resources, Select Express & Logistics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have not replied to any emails for a month. They have taken no responsibility for their mistake. I want my goal installed the way I originally had it. Their team came to fix a problem that their company created and in the process created a bigger problem. I specifically told second team that when taking down goal that I wanted it put back exactly how it was in same spot and same angle. They are very unprofessional company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]
Dear Complaint Specialist, This matter has been dealt with at our claims department level. As it is still unresolved, it is being escalated to senior management level. [redacted] will be contacted by a senior manager in an effort to resolve this matter. Nick G[redacted]VP Human ResourcesSelect Express Logistics
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...
hours with a resolution. I will follow up with details at that time. I would appreciate a response to let me know that this email was received. Sincerely, Nick G[redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]
At this time, I have been contacted directly by Select Express & Logistics regarding complaint ID [redacted], however my complaint has NOT been resolved because they said that they acknowledge that I contacted you but do not care to remit payment or accept fault for the issue. How can they...
be held accountable?
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Our company's senior management has reviewed the details of this case, and we will be contacting [redacted] with regard to ripping out the basketball goal that was not installed to his liking, and to re-install it per his instruction - at no charge to [redacted].
When our delivery team arrived at the HomeGoods store, they only gave the driver 1 piece. We delivered the bench and not the book case, and [redacted] refused the delivery. There apparently was confusion at the point of pick up on our part with regard to what [redacted]...
wanted. On March **, after receiving notice from the Revdex.com, Steve L[redacted] - our national customer service manager - left a message for the [redacted], advising her that we were refunding her for the entire amount - $244.66. She replied by voice-ail, saying that she appreciated that, and that she considered the matter resolved. We are happy to resolve this to her satisfaction.
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...
hours with a resolution. I will follow up with details at that time. I would appreciate a response to let me know that this email was received. Sincerely, Nick G[redacted] VP Human Resources [redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have previously filed a complaint with Select Express & Logistics because it took them three months to install a basketball goal for me. In this process they scheduled appointments numerous times and did not show up. They finally did come and install my goal but their team only used 5 bags of concrete and the goal called for 10-12 bags. I contacted the company and they sent a team to inspect it and they verified that the goal was not installed correctly and was unsafe. Select Express said they would send a new team to fix the problem. I told the new team that I would like the goal in the exact same spot at the exact same angle. When the goal was put up it was not at the same angle that we had at before. It appeared that they took the goal down without marking the angle we had the goal. We had the goal angle so we could mark our driveway for free throws and three point shots. They missed the angle completely and it is several feet off. Three pointers are now from the grass and the goal does not utilize my driveway like we had before. I contacted Luis E[redacted] at Select Express and expressed my concern with how they installed the goal and said that I would like it done again correctly. We emailed back and forth several times and I even sent him pictures of before and after where you can clearly see how bad they messed up re installing goal. He then replied that I should have told them what I wanted and it was not their fault. I explained to him that I did tell them exactly how I wanted the goal and the acknowledged me. Now he will not reply to any emails and I have a goal that was not installed correctly and looks awful. I would like for them to come back and put the goal up how I had it before. The same spot and same angle it was before they came to fix it.
Sincerely,
[redacted]
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...
hours with a resolution. I will follow up with details at that time. I would appreciate a response to let me know that this email was received. Sincerely, Nick G[redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is only an initial response. I will get details from our senior operations people, and we will respond to the Complaintant to resolve this. I will follow up with results of that resolution - Nick G[redacted] VP Human Resources, Select Express & Logistics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have not replied to any emails for a month. They have taken no responsibility for their mistake. I want my goal installed the way I originally had it. Their team came to fix a problem that their company created and in the process created a bigger problem. I specifically told second team that when taking down goal that I wanted it put back exactly how it was in same spot and same angle. They are very unprofessional company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]
Dear Complaint Specialist, This matter has been dealt with at our claims department level. As it is still unresolved, it is being escalated to senior management level. [redacted] will be contacted by a senior manager in an effort to resolve this matter. Nick G[redacted]VP Human ResourcesSelect Express Logistics
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...
hours with a resolution. I will follow up with details at that time. I would appreciate a response to let me know that this email was received. Sincerely, Nick G[redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]