Accurate Plumbing Solutions

March 14, 2.017RE: Response to complaint ID [redacted] Continuing to harass our company with Revdex.com claims, threatening emails, and negative Google reviews willnot stop our attempts to collect this debtSmall claims paperwork Is in process of being filed.Thank you,Becca B [redacted] Office Manager

This is the letter sent to the owner of Accurate Plumbing: To Robert S***, I have received your letter and billAgain we have no intention of paying the billWe hired you to repair six units for $(#10, 13, 16, 21, 22, and 31)You repaired one and want nearly half for work doneYou failed to knock on all doors and missed a unit (#10) with tenants waiting at home for the work to be doneYou failed to make the repairs that did not require any access to the underside of the homes (#and 22)Your employees walked off site saying that would be back and had no intention of returning as noted by your secretary when calledYou, yourself, insulted me with profanity and name calling after I was reasonably upset with your performanceAll water mains were marked and I met with two of your employees a week before and they failed to note the unit numbers, which lead to numerous unnecessary phone callsI find this unusual since every vendor beside your crew that I deal with actually write down information about the jobs they quoteYou are charging for an additional repair after calling me to notify me that I must find another plumber and I still have the voice mail saved, then came and did the work anyway without approval on a unit (#35) that was not part of the original quoteUnfortunately for you the bank that asked you to weatherize the adjacent home (#34), which caused the need for the repair to #35, was not authorized by the board of the Home Owners AssociationAll work on common elements without emergency needs must be approved by the board before work can be doneThis did not happen and there was no need to weatherize the home as it sold a month later.We want the entire bill erasedWe are holding the voice mail indicated as evidence of their decision to do the work unauthorizedWe have no intention of ever paying for something we did not order or approve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To whom it may concern,It is understandable that this customer is upset that repairs were not completed on the date that weoriginally scheduledHowever, we made every attempt to complete repairs with access that we hadavailable to usThe customer was extremely disrespectful and unwilling to work with us.As he states in his complaint, "When I called I was understandably upset ", what he fails to mentionwas the way that he acted and spoke to the employees at our companyHe also doesn't mentionthat our office manager attempted to re-schedule the repairs for the following dayHe declined.Upon arrival; the shutoffs were not marked as they were supposed to be, tenants were not notifiedas they were supposed to be, and he was not onsite as he had originally stated he would be whenthe repairs were scheduledA number of the units that needed repairs had access to under thebuildings from the inside of the unitsWe were not able to gain access to all units.Hose bib repairs were completed to one unit before we were told by Mr [redacted] "do not returnto complete remaining items"This is a portion of the fees ($164.00) that he is being charged for.The other charges were accrued from the return trip that evening, called in afterhoursWe werecontacted by a property management company that rents to the unit that was worked on thatmorningThe tenant reported not having water once they returned home that eveningI attemptedto contact Mr [redacted] to let him know that there was an Issue at the complex and it was a HOAissueI did not hear back from him in regards to the issueI was contacted again by the propertymanagement that their tenant was still without waterAfter another failed attempt to Mr [redacted] ,I left a message on his voicemail that I was dispatching a technician to get water back on tothe building, as I was not going to leave the tenant without waterHe never returned my calls, oracknowledge the voice mailRepairs were made to the failing shut off valve on the building, andwater was restored to the buildingThis is what accumulated the charges ($366.25) over the hosebib charges.This customer was not charged for anything other than the actual time and material for workpreformed.Becca B [redacted] , Office Manager