Accurate Renovations & Construction LLC

Response taken by Revdex.com staff over the phone ***: Joe F [redacted] called to explain that this was a custom order made by the consumerThe order had already been fabricated when the consumer contacted the business to cancelThe business refunded the consumer $of the down payment and offered to deliver the fabricated rails to the consumer and call it evenThe consumer rejected that offerThe business will not refund any additional monies as this was a custom order and the consumer waited weeks to cancelAt that point, the rails were already being made and could not be cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cancelled my order only after it was clear that he had no intention of fulfilling the orderI ordered the fencing on April 2, 2014, with a proposed installation of May On April 8th, he texted me that the materials were ordered and should be in by the end of the weekOn April 24th, he said that it should be to the powder coater in a couple of daysOn May 7th, he texted that he should have it done by the weekend, then 2-days at the powder coaterI should point out that each one of his texts was in response to me contacting him first, asking what the progress was.On May 25th (weeks after his proposed installation), I contacted him again, asking what the timeframe wasI got no responseOn May 28th, I texted againHe responded that he would call me the next dayI didn't receive a call. On June 14th, I texted him again, saying that I was losing my patience, we were weeks past due, and he was avoiding meHe responded that he would get them to the powder coater that weekend. On June 24th, I texted asking if they were powder coated yetHe said he would drop them at the powder coater the next day.On July 7th (two months past due), I texted asking the statusNo response.On July 11th, I told him I was done waiting and I wanted my deposit backHe responded that the fence was already fabricated and that he couldn't refund the depositThis was about the time I found out that he was convicted of taking customers' money and not doing the workI texted him that I wanted to see the fence that was supposedly already fabricated and that I was available hours a day to come see them. On July 14th, I texted again, asking to come see the fenceHe responded asking if I could do lunchtime the next dayI said yes and asked for the addressNo response.The next day, I asked for the address againHe responded that he was moving them over to his new shop and I should come see them thereI asked whenNo response. On July 22nd, I asked to see them againHe said "tomorrow"He also added that he would on them over the weekend and they should be ready for powder coating.On July 23rd, I sent him an email saying that he was to either fully refund my deposit, or let me see the railings that he claimed were finishedI also said that if he didn't do one of these two things, I would be filing a complaint with the Lakewood Police DepartmentHe responded that the rails were near completion and he wasn't a criminal (despite his recent felony conviction).I filed a police report on August 12th and texted him to let him knowHe claimed once again that the railings were already fabricated. He was going to be prosecuted by LakewoodHe decided to refund my money insteadOn August 25th, he texted me asking where he should drop the refund check off toI told himNo check. On September 1st, he texted me asking if he could break the payment up into three payments, giving me a sob story about losing his house, etcI said he could pay one third first, then the other two payments in two week intervals. There was a few days of back and forth and him making excusesFinally, on September 9th, he refunded one third of what he owed me ($875)He said he would have the next $in two weeks. I won't bore you with the large number of additional texts I sent him since September, asking where the remaining money was (getting responses similar to the railing questions, like "later this afternoon", and "this weekend", blaming bank holidays, etc.)Unfortunately, due to my being compassionate and letting him break up the payments, it's no longer a criminal matterI'm guessing he knew that and it was his plan I have every text message saved, if you would like to see them
Regards,
*** ***

I was contracted by Miss k*** towards the end of December to remodel a bathroom mrsK*** is a little bit more than a typical customer there were delays and getting the project started due to ordering in shipments of the bathtub and surround that she wanted installed in her bathroom due to the
holidays it took longer than she gets a tub shipped to the store by that time we had prior commitments that took priority as a favor to miss k*** who is more than a customer I took the job on willing to do more work above and beyond which she originally expected due to the budget they were working with therefore some other projects that were pre-scheduled had to be taken care of first since Miss k***s bathroom was not yet disassembled and 100% functional because the time slot we had allotted to do her work we could not begin because the tub and surround had not come in I have spoke with her on several occasions and done my absolute best to try to squeeze her inas well as apologize to her that we had prior engagements that were more of a priority because the jobs were working on we were working around permits and inspections for properties that were uninhabitableas for Miss k*** requesting a refund for months that is inaccurate I believe it was last Wednesday or Thursday the beginning of March less than week ago Miss k*** reached out to me and stated that they would just like to get a refund and they could keep the tub and discount that from the amount of the refund I just had to bring the invoice or I could take the tub back and refund the entire amountI then advised Miss k*** that I would do what I could to get all the paperwork together and get the matter taken care of over the weekend and try to get a refund to her on Monday which was yesterday March 5th she contacted me first thing in the morning wanting to know what time I was coming I advised her I had a bit of a crazy day ahead of me and I still had to find some of the receipts to return materials for the job which have already been purchased and are sitting in will call at the supply house it's not just as simple as handing her a check it has been less than one week since our first conversation about that she instructed me I had till Thursday to refund the amount minus what she believes the total of the tub was after her review of the website. I have not in no way whatsoever refused to refund her money it takes me a little bit of time to process it because I have another workload to deal with I have purchased 90% of the materials for the job that have to be returned to the suppliers then credited back to me that I can put her refund together and give it back to her

Response taken by Revdex.com staff over the phone [redacted]: Joe F[redacted] called to explain that this was a custom order made by the consumer. The order had already been fabricated when the consumer contacted the business to cancel. The business refunded the consumer $875 of the down payment and offered to deliver...

the fabricated rails to the consumer and call it even. The consumer rejected that offer. The business will not refund any additional monies as this was a custom order and the consumer waited weeks to cancel. At that point, the rails were already being made and could not be cancelled.