Accurate Temperature

From: jeff t[redacted] <accuratetemperature@[redacted].com>Date: Tue, Jun 9, 2015 at 6:00 PMSubject: Re: .Accurate TemperatureTo: [redacted] <[redacted].com>Hi [redacted],Yes I agree to have the work completed the last week of August or the first week of September. That I promise as it...

approaches we will talk and find a day that we can agree on with our scheduling. Thanks a lot. Have a great day.Sincerely,JeffOn Tue, Jun 9, 2015 at 8:36 AM, [redacted] <[redacted].com> wrote:Dear Jeff,Thank you for your response, and for your offer. I would like to believe that you are an honest businessman, and would certainly be happy to provide you with the opportunity to make things right.  I’m sure neither of us wants the hassle of attempting to settle things any other way.Ideally, we would like this matter addressed before the start of school. I’m also expecting a baby in late August. So if you can agree to have all work on the boiler system completed by the end of the first week in August, then we have deal.Please let me know.Sincerely,[redacted] Date: Mon, 8 Jun 2015 10:58:34 -0400Subject: .Accurate TemperatureFrom: accuratetemperature@[redacted].comTo: [redacted].comGood morning [redacted],This is Jeff. How are you? I want to apologize for any shout downs on the boiler. When we met. We really hit it off and I wanted to do a perfect install for you and your daughter. I realized you were paying for two boilers and you listened to me and got the more expensive boiler to save money. I want to make this right and have a business relationship with you again [redacted]. I will never ever take advantage purposely. Will it be alright to come out and make all the modifications. To set this thing right. I realize that I might have to install a secondary loop with circulator to prevent shout down again. I am willing to come out when it is convenient to you and make these changes. At the time I was not aware of the modification. For that I do apologize. In the past I do not remember our conversation. For that I am sorry. I had some family members pass, and I could not focus. So I am so sorry if I appeared arrogant in any way to you. We would like to come out and fix and make corrections with materials at no additional charge. Again please except my apology. I like you to call and let me know. We will get you on the schedule toward the end of summer if that is ok? Thank you so much for taking the time to read. You a kind person [redacted] and please let me save face here.Thank you for your considerationJeff T[redacted]Accurate Temperature###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The resolution is that the business will return in August 2015 to modify the work that was done previously.  This was my first experience filing a complaint through your company, and the process was quick and user-friendly. Thank you for providing such a valuable service to consumers.
Regards,
[redacted]

Project: Daikin HeatPump/Ductless Split Wall-mounted System
I had the above-mentioned units installed downstairs in my dining room area and also in each of the 3 bedrooms in my home. The systems are great. I love them. Each bedroom has its own system. Therefore, each of us is able to control the room temperature to our individual preference. My project was financed. Although Accurate Temperature generally requires a deposit prior to beginning such projects, the owner Jeff worked with me and agreed to accept payment at the completion of the project. Both Jeff and his assistant were very professional, knowledgeable, and friendly. They arrived on time and worked adamantly until the project was completed. The systems they installed are great. I just love them. I could not be happier with my decision to have the system installed. Nor, could I be happier with the company that I selected to install the system. It didn’t take long to install the units. I would highly recommend Accurate Temperature to all my family and friends as they did an excellent job. In addition, they were the most reasonably priced contractor of the 3 contractors that gave me a free estimate.The owner Jeff is such a nice person, by the time your project is completed, you will feel as if he is an old friend. His assistant was also a very nice person. The 2 of them treated each other as if they were family. Additional work is needed in my home and I have decided to hire Accurate Temperature to complete this project for me as well. Keep up the good work Accurate Temperature. You deserve an A+ for a job well done. I am truly a satisfied customer.