Accurate Transmission Specialist

Mr [redacted] brought his Ford Explorer in to our shopon July 29th, citing that it did not shift properlyUpon diagnosticevaluation, which was done at no charge to him, the transmission failure wasconfirmed and he was quoted $1,for repair of that along with some otherdefects which were noted at that timeHe authorized the repairs and waspromised delivery before August 4thThe vehicle’s transmission was professionally rebuilt.The repaired vehicle was returned to Mr [redacted] , before the promised deliverydate and at a cost that was under the agreed estimate, along with the warranty“Warranty is for months or 18,miles whichever comes firstThis is alocal parts and labor warrantyAll warranty repairs to be done at originalrepair facilityWarranty does not cover towing or car rental expenses,electrical solenoid(s) or sensor(s) unless indicated replaced at time ofrebuildingIf failure is a result of external solenoid(s) or sensor(s) orcomputer or abuse warranty is null and void and customer will be chargedaccordinglyWarranty is non-transferable if vehicle is sold.” On August 5th, Mr [redacted] indicated that hedid not think the vehicle transmission was operating properlyUpon diagnosis, itwas evident that a minor component that was part of the rebuild had failed andit was replaced at no cost to the customerWhile it is very uncommon to have apart fail following a rebuild, it does periodically occur and was taken care ofproperly at our expense in accordance with the warrantyThat is precisely whythe warranty is providedThere was no further dialogue with him until October 1st,at which time he indicated he felt the vehicle was not operating properlyHewas encouraged to bring it in to the shop for evaluation, which he did onOctober 4thWe again diagnosed the vehicle, at no expense, but werenot able to replicate or experience the problem he claimed, or any other issuesrelated to the work done on the vehicle by usAt that time, he became veryirate and confrontational with our management, who was trying very hard toaccommodate himWe suggested that he bring the vehicle back at any time if he againexperiences any transmission issues so we can again evaluate itUnfortunately, we are not in agreement with theresolution that he is requesting1) We cannot refund him for work that was completely and properly done when allindications are that the vehicle’s transmission is working normally and thework is currently backed by our warrantyAgain, there has been one returnvisit, two months after the work was done, at which time we were not able toreplicate any claimed issues with the transmission operationAdditionally, we havenot charged for any of the added diagnostic work which has not uncovered anycurrent problems.2) The work done is under warranty that we will gladly stand behind in accordance withthe terms, which include him bringing in the car if the problem recurs so thatwe can evaluate itThe warranty does not provide for either loaner cars ortaking the vehicle to other shops for repair.3) We have not seen whatever the customer is claiming is wrong with his bumper “whenhe got home”, but cannot take responsibility for it, as bumpers don’t suddenly“almost fall off” after driving a vehicle a few miles home after a transmissionrepair We have a long-standing reputation for top-qualityworkmanship and service, and would like to encourage this Mr [redacted] tocontinue to trust the warranty we provided him with in the event that thevehicle’s transmission gives him any further problems during the remainingterm, which is quite generous by industry norms and practicesThank you and best regards, Accurate TransmissionSpecialists

It is Interesting that this dispute, which first asked for a refund and an agreement to a loaner car,shifted to a request for extension of the warranty, all while there are no ongoing problems withthe transmission work, and the warranty has been stated to still be in effect from the purchase.Now the claim has'shifted from questioning the transmission work to focusing on the vehicJe:sbumper, also without meritWhere does this stop?Mr [redacted] 's picture shows that the body side of the plastic cover on the front bumper hasapparently come looseThere really is no dispute of thatIn fact, that cosmetic bumperdeterioration is common to that make and model as they age in salty climatesWhat is notcorrect is any allegation that the damage was done at our shop, because at no time did we jackthe vehicle by its bumper as statedIt is unfortunate the Mr [redacted] is choosing to attempt totake advantage of us by misrepresenting the facts in a public venuethereby putting us in apOSition of defending facts that have already been explainedWe have an excellent reputationfor quality service, and an outstanding warranty, but simply can not take responsibility for priordamage or condition of a vehicle.Thank you and best regards,Accurate Transmission Specialists

Mr. [redacted] brought his 2000 Ford Explorer in to our shopon July 29th, citing that it did not shift properly. Upon diagnosticevaluation, which was done at no charge to him, the transmission failure wasconfirmed and he was quoted $1,850.00 for repair of that along with some otherdefects which were...

noted at that time. He authorized the repairs and waspromised delivery before August 4th. The vehicle’s transmission was professionally rebuilt.The repaired vehicle was returned to Mr. [redacted], before the promised deliverydate and at a cost that was under the agreed estimate, along with the warranty“Warranty is for 18 months or 18,000 miles whichever comes first. This is alocal parts and labor warranty. All warranty repairs to be done at originalrepair facility. Warranty does not cover towing or car rental expenses,electrical solenoid(s) or sensor(s) unless indicated replaced at time ofrebuilding. If failure is a result of external solenoid(s) or sensor(s) orcomputer or abuse warranty is null and void and customer will be chargedaccordingly. Warranty is non-transferable if vehicle is sold.” On August 5th, Mr. [redacted] indicated that hedid not think the vehicle transmission was operating properly. Upon diagnosis, itwas evident that a minor component that was part of the rebuild had failed andit was replaced at no cost to the customer. While it is very uncommon to have apart fail following a rebuild, it does periodically occur and was taken care ofproperly at our expense in accordance with the warranty. That is precisely whythe warranty is provided. There was no further dialogue with him until October 1st,at which time he indicated he felt the vehicle was not operating properly. Hewas encouraged to bring it in to the shop for evaluation, which he did onOctober 4th. We again diagnosed the vehicle, at no expense, but werenot able to replicate or experience the problem he claimed, or any other issuesrelated to the work done on the vehicle by us. At that time, he became veryirate and confrontational with our management, who was trying very hard toaccommodate him. We suggested that he bring the vehicle back at any time if he againexperiences any transmission issues so we can again evaluate it. Unfortunately, we are not in agreement with theresolution that he is requesting. 1)   We cannot refund him for work that was completely and properly done when allindications are that the vehicle’s transmission is working normally and thework is currently backed by our warranty. Again, there has been one returnvisit, two months after the work was done, at which time we were not able toreplicate any claimed issues with the transmission operation. Additionally, we havenot charged for any of the added diagnostic work which has not uncovered anycurrent problems.2)   The work done is under warranty that we will gladly stand behind in accordance withthe terms, which include him bringing in the car if the problem recurs so thatwe can evaluate it. The warranty does not provide for either loaner cars ortaking the vehicle to other shops for repair.3)   We have not seen whatever the customer is claiming is wrong with his bumper “whenhe got home”, but cannot take responsibility for it, as bumpers don’t suddenly“almost fall off” after driving a vehicle a few miles home after a transmissionrepair.   We have a long-standing reputation for top-qualityworkmanship and service, and would like to encourage this Mr. [redacted] tocontinue to trust the warranty we provided him with in the event that thevehicle’s transmission gives him any further problems during the remainingterm, which is quite generous by industry norms and practices. Thank you and best regards, Accurate TransmissionSpecialists

It is Interesting that this dispute, which first asked for a refund and an agreement to a loaner car,shifted to a request for extension of the warranty, all while there are no ongoing problems withthe transmission work, and the warranty has been stated to still be in effect from the purchase.Now the claim has'shifted from questioning the transmission work to focusing on the vehicJe:sbumper, also without merit. Where does this stop?Mr. [redacted]'s picture shows that the body side of the plastic cover on the front bumper hasapparently come loose. There really is no dispute of that. In fact, that cosmetic bumperdeterioration is common to that make and model as they age in salty climates. What is notcorrect is any allegation that the damage was done at our shop, because at no time did we jackthe vehicle by its bumper as stated. It is unfortunate the Mr. [redacted] is choosing to attempt totake advantage of us by misrepresenting the facts in a public venue. thereby putting us in apOSition of defending facts that have already been explained. We have an excellent reputationfor quality service, and an outstanding warranty, but simply can not take responsibility for priordamage or condition of a vehicle.Thank you and best regards,Accurate Transmission Specialists

One or more people are lying. The car was jacked up. It was low on fuel and parked on an incline causing lack of gas to the motor. It was jacked up twice by your employees to level out the car to start it. Your employees caused the damage, A car is not meant to be jacked up in the bumper area. STOP LYING!!!

Review: I had Accurate Transmission rebuild my transmission and paid in full on 08/02/2014. A week later I was having more problems and since then I have brought it in 2 times for further repair. The last time they did nothing to it because it was an intermittent problem. When I picked the car up the battery was dead. They jumped the battery to start it and it still would not start because it was parked on a hill and the car was low on fuel. They jacked up the front of the car with a power jack and moved it to a level area and started the car. When I brought it home I noticed that the front bumper was almost falling off. I called up the manager and she said that she was aware of it when the car was jacked up and blamed it on a rusty bracket. I looked under the car and there was no rusty bracket. So right now I have a car that does not work properly all the time and the bumper is almost falling off. I have asked to talk to the owner over 5 times since these problems occurred and she has never responded. I also asked for a loaner car because of the major inconvenience of dropping off the car multiply times and was told that the will not supply a loaner. The last time I dropped it off it took a friend and myself a total of 2.5 hours of our time about 60 miles in travels.Desired Settlement: There should be a full refund for the transmission rebuild and the damages to the bumper should be paid for by Accurate Transmission and the work to be done at the shop of my choosing. I also want a letter of apology. If there is not an refund for the transmission, money should be given back for the inconvenience and an extended warranty should be given along with a loaner car for future work.

Business

Response:

Mr. [redacted] brought his 2000 Ford Explorer in to our shopon July 29th, citing that it did not shift properly. Upon diagnosticevaluation, which was done at no charge to him, the transmission failure wasconfirmed and he was quoted $1,850.00 for repair of that along with some otherdefects which were noted at that time. He authorized the repairs and waspromised delivery before August 4th. The vehicle’s transmission was professionally rebuilt.The repaired vehicle was returned to Mr. [redacted], before the promised deliverydate and at a cost that was under the agreed estimate, along with the warranty“Warranty is for 18 months or 18,000 miles whichever comes first. This is alocal parts and labor warranty. All warranty repairs to be done at originalrepair facility. Warranty does not cover towing or car rental expenses,electrical solenoid(s) or sensor(s) unless indicated replaced at time ofrebuilding. If failure is a result of external solenoid(s) or sensor(s) orcomputer or abuse warranty is null and void and customer will be chargedaccordingly. Warranty is non-transferable if vehicle is sold.” On August 5th, Mr. [redacted] indicated that hedid not think the vehicle transmission was operating properly. Upon diagnosis, itwas evident that a minor component that was part of the rebuild had failed andit was replaced at no cost to the customer. While it is very uncommon to have apart fail following a rebuild, it does periodically occur and was taken care ofproperly at our expense in accordance with the warranty. That is precisely whythe warranty is provided. There was no further dialogue with him until October 1st,at which time he indicated he felt the vehicle was not operating properly. Hewas encouraged to bring it in to the shop for evaluation, which he did onOctober 4th. We again diagnosed the vehicle, at no expense, but werenot able to replicate or experience the problem he claimed, or any other issuesrelated to the work done on the vehicle by us. At that time, he became veryirate and confrontational with our management, who was trying very hard toaccommodate him. We suggested that he bring the vehicle back at any time if he againexperiences any transmission issues so we can again evaluate it. Unfortunately, we are not in agreement with theresolution that he is requesting. 1) We cannot refund him for work that was completely and properly done when allindications are that the vehicle’s transmission is working normally and thework is currently backed by our warranty. Again, there has been one returnvisit, two months after the work was done, at which time we were not able toreplicate any claimed issues with the transmission operation. Additionally, we havenot charged for any of the added diagnostic work which has not uncovered anycurrent problems.2) The work done is under warranty that we will gladly stand behind in accordance withthe terms, which include him bringing in the car if the problem recurs so thatwe can evaluate it. The warranty does not provide for either loaner cars ortaking the vehicle to other shops for repair.3) We have not seen whatever the customer is claiming is wrong with his bumper “whenhe got home”, but cannot take responsibility for it, as bumpers don’t suddenly“almost fall off” after driving a vehicle a few miles home after a transmissionrepair. We have a long-standing reputation for top-qualityworkmanship and service, and would like to encourage this Mr. [redacted] tocontinue to trust the warranty we provided him with in the event that thevehicle’s transmission gives him any further problems during the remainingterm, which is quite generous by industry norms and practices. Thank you and best regards, Accurate TransmissionSpecialists

Consumer

Response:

One or more people are lying. The car was jacked up. It was low on fuel and parked on an incline causing lack of gas to the motor. It was jacked up twice by your employees to level out the car to start it. Your employees caused the damage, A car is not meant to be jacked up in the bumper area. STOP LYING!!!

Business

Response:

It is Interesting that this dispute, which first asked for a refund and an agreement to a loaner car,shifted to a request for extension of the warranty, all while there are no ongoing problems withthe transmission work, and the warranty has been stated to still be in effect from the purchase.Now the claim has'shifted from questioning the transmission work to focusing on the vehicJe:sbumper, also without merit. Where does this stop?Mr. [redacted]'s picture shows that the body side of the plastic cover on the front bumper hasapparently come loose. There really is no dispute of that. In fact, that cosmetic bumperdeterioration is common to that make and model as they age in salty climates. What is notcorrect is any allegation that the damage was done at our shop, because at no time did we jackthe vehicle by its bumper as stated. It is unfortunate the Mr. [redacted] is choosing to attempt totake advantage of us by misrepresenting the facts in a public venue. thereby putting us in apOSition of defending facts that have already been explained. We have an excellent reputationfor quality service, and an outstanding warranty, but simply can not take responsibility for priordamage or condition of a vehicle.Thank you and best regards,Accurate Transmission Specialists

Review: I took my 2001 dodge ram in to have the transmission rebuilt with a $1600 estimate. By wisconsin state law if the estimate goes over 50.00 either way they have to let you know about it before proceeding. I recieved a call from the lady that runs the business on January 10th at 3 pm stating she had good news and bad news good news was truck would be done the following day and news was they had to break my starter in order to remove the transmission and also the 4 wheel drive actuator was broken. She tried charging me a additional 199 dollars for a new starter and 75.00 for the actuator. This stuff was all broken and I was not told about it until after my transmission was rebuilt on there bench. She did allow me to purchase my own starter for 129.00 from my local parts store and the actuator. But I had to get it to the shop before they closed that day or I would not get the truck back on Saturday. So I ran the parts up there and went back to milwaukee on Saturday to pick up the truck. They put it all back together and found a leak at 230 Saturday afternoon. Within 2 1/2 hours they rushed and took the transmission back out replaced some seals and rushed it back together. The mechanic took it for a test drive and said it was good to go so I paid the 1,666 dollars. As soon as I left I noticed my gear selector on the dash was way off and drive was actually 2 and 2 was 1 and 1 was not able to be shifted into. Also my four wheel drive did not work. They were already closed so I drove it home and came back up Tuesday and they fixed the problems they also had to remove my oil filter to get the tranny out and didn't refill the motor back up with oil 3/4 of a quart low.Desired Settlement: I would like the refund for the starter and actuator switch that they broke for 147.00 and also has compensation for having to drive up there to have the gear selector fixed and four wheel drive it's 55 miles each way

Business

Response:

The customer was verbally given the estimate to rebuild the transmission in his 2001 Dodge Ram, by me,

the manager, before he had his vehicle towed into our shop from Delavan by AM towing company.

When the technician was removing the transmission he was unable to remove the bolt for the starter on

the transmission. This can happen because the stud Is metal and the housing on the

starter/transmission is aluminum and because of its position on the truck it is exposed to water and salt

which causes the corrosion and rust. He tried to remove it by heating with a torch as well as spraying It

with penetrating spray and had no success. Because of the corrosion and rust, the ear broke from the

starter. The breakage was not due to the technician's carelessness, but a result of rusted and corroded

parts. The transmission mount was also in 2 pieces. The metal piece of the mount was rotted away

from the rubber section of the mount and the metal line for the vac. control for the transfer case was

also rusted and broken. The technician who removed the transmission, as well as rebuilt the

transmission, reported the issues with the transmission, starter, line and transmission mount to me and

I called the customer and made him aware of our findings and gave him an estimate for the additional

repairs.

The breaking of the starter was unavoidable and not a result of carelessness by the technician but a

result ofthe rust and corrosion of parts on a 13 year old vehicle. When I was made aware of the

condition of the parts I called the customer and made him aware of the problems and gave him an

estimate for the additional work. The customer was unhappy that there were additional parts in need

of replacing. We could not have foreseen that these parts needed replacing until we were physically

working on the vehicle. The customer said he would call us back and when he did he stated that he had

called three other transmission shops and all stated that if the starter was broken they would replace it

at no charge. Our experience has been that if a customer calls another shop and asks a question of such

nature, and with the vehicle obviously being at another repair faCility, the statements made by another

repair facility are to make the existing shop look poor In the customer's eyes. We as a company pride

ourselves on customer service and quality repairs. The customer was not happy with the estimate he

received for the additional repairs and wanted to purchase his own parts and have us install them. We

normal IV do not allow customers to supply their own parts; however, the customer's uncle had vehicles

repaired at our facility in the past, so we made an exception. He brought the additional parts necessary

to reassemble the vehicle to our shop before we closed on 1/10/14 so we could reassemble the vehicle

on Sat. 1/11/14. When the customer dropped off the parts we took him back to his vehicle and showed

him the starter, vac. Line and transmission mounts. At this pOint, the customer was calm, understanding

and apologized for being unreasonable.

The customer returned for his warranty inspection as required for warranty validation on Saturday

2/1/14. At this point he did not mention or express his unhappiness to the technicians or request a

phone call to have me call him to discuss any concerns. Again, we as a company pride ourselves on

quality repairs and customer satisfaction and believe this could have been resolved without the

customer filing a complaint with the Revdex.com. Two weeks passed between the time the customer picked up

his vehicle and the warranty recheck and he never contacted us to voice his concerns, dissatisfaction,

etc., and did not say anything at the time of the recheck instead he decided to file a complaint the

following day which was 2/2/14.

)

Consumer

Response: