***'s instructions have been confusing and inconsistent from the beginningHe keeps changing his mind and becomes angry when his mistakes are pointed out to himHe was complaining about the previous repairer when he first contacted me and I wanted to help him, but that turned out to be a serious mistake for the reasons outlined belowHe thinks that we have some sort of contract that obligates me to give him a free set of watch hands, but the original work order that he accepted without complaint is clear in that it lists all parts with their respective prices as well as all labor costs (see attached invoices)He also received an email list of optional items that included the previously mentioned, optional $watch handsThe entire service plan was set out for him prior any request for payment and he was very specific when he emailed the following: [redacted] , It appears that your original invoice listed the minimum repairs required to restore functionality to the watchIf this is indeed the case then, yes, I do want to move forward with the repairThank you, [redacted] He sent me parts that I naturally assumed were to be used for replacements, so I installed the enclosed crystal which was imprinted differently than the one on the watchI sent the repaired watch back to him on July 1st and he acknowledged receipt on July 3rd, so it came as a complete surprise when I received his watch in the mail with a letter dated July 24th, in which he instructed me to change the crystal back to the one that was on the watch when it first arrivedHe also insisted that I install the unpaid-for watch hands "per our communication and agreement" as he put itThere was also a list of minor demands as wellI've attached numerous documents that should help [redacted] understand where the fault lies, but ***'s anger keeps getting in the way [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mr *** is still refusing to offer ANY resolution and
threatening to return the watch unless an additional payment of $is made.One would think that the time of a rational and honest
businessman would be better spent accommodating a customer, even if it were to
cost him as much as $60, than compiling and cataloguing long and irrelevant, if
not colorful and amusing, collages
of emails. Please review the previous correspondence and his
confused responses.He refuses to believe there is a contract.He was notified of deficiencies in the performance of
the contract on July and AGREED to remedy them in the letter of July 21.The watch was returned to allow him an opportunity to
remedy the defectsThe next correspondence was the letter received Aug
fraudulently demanding more money and threatening breach of contract. This solicitation could be interpreted
as mail fraudPerhaps a Revdex.com associate or intern could help him better
understand the risks he may be subjected to, both financial and to his
reputation, should he make the wrong decision.If the watch is returned to me and I am not 100%
satisfied I will obviously have to find a competent technician to perform the
repair properly. Then we’ll take
it from there.
Regards,
*** ***
*** is hanging his hat on a “breach of contract” argumentHe doesn't seem to have any understanding that a legal contract is a document that requires: A detailed description of the work A list of the parts and materials needed A start and end date And last, but most importantly, the signatures of both partiesI don't ask for, or provide signed contractsGiven the number of watches that I repair each week, that would be logistically impossibleBased on nothing more than an appointment date, I require a $deposit to cover inspection and return shipping, but if the repair goes forward, the full amount is applied to the cost of repairI start the process by inspecting the watch carefully, using specialized tools to determine what’s needed to make a quality repairThen like most repair businesses, I use standard invoices which list the minimum parts and labor required, and I provide a separate list of optional items that can be addedOnly after the invoice is tailored to the customers satisfaction, is a final version sent by emailMy aim is to provide a repair that will last long after my one year guaranty has expired and I have been using the same process for nearly twenty yearsOver those many years, I’ve had only a few customers who, like *** have been so completely unreasonable that there is no possibility of reaching any compromise
[redacted]'s instructions have been confusing and inconsistent from the beginning. He keeps changing his mind and becomes angry when his mistakes are pointed out to him. He was complaining about the previous repairer when he first contacted me and I wanted to help him, but that turned out to be a serious...
mistake for the reasons outlined below. He thinks that we have some sort of contract that obligates me to give him a free set of watch hands, but the original work order that he accepted without complaint is clear in that it lists all parts with their respective prices as well as all labor costs (see attached invoices). He also received an email list of optional items that included the previously mentioned, optional $95.00 watch hands. The entire service plan was set out for him prior any request for payment and he was very specific when he emailed the following: [redacted], It appears that your original invoice listed the minimum repairs required to restore functionality to the watch. If this is indeed the case then, yes, I do want to move forward with the repair. Thank you, [redacted] He sent me parts that I naturally assumed were to be used for replacements, so I installed the enclosed crystal which was imprinted differently than the one on the watch. I sent the repaired watch back to him on July 1st and he acknowledged receipt on July 3rd, so it came as a complete surprise when I received his watch in the mail with a letter dated July 24th, in which he instructed me to change the crystal back to the one that was on the watch when it first arrived. He also insisted that I install the unpaid-for watch hands "per our communication and agreement" as he put it. There was also a list of minor demands as well. I've attached numerous documents that should help [redacted] understand where the fault lies, but [redacted]'s anger keeps getting in the way. [redacted]
***'s instructions have been confusing and inconsistent from the beginningHe keeps changing his mind and becomes angry when his mistakes are pointed out to himHe was complaining about the previous repairer when he first contacted me and I wanted to help him, but that turned out to be a serious mistake for the reasons outlined belowHe thinks that we have some sort of contract that obligates me to give him a free set of watch hands, but the original work order that he accepted without complaint is clear in that it lists all parts with their respective prices as well as all labor costs (see attached invoices)He also received an email list of optional items that included the previously mentioned, optional $watch handsThe entire service plan was set out for him prior any request for payment and he was very specific when he emailed the following: [redacted] , It appears that your original invoice listed the minimum repairs required to restore functionality to the watchIf this is indeed the case then, yes, I do want to move forward with the repairThank you, [redacted] He sent me parts that I naturally assumed were to be used for replacements, so I installed the enclosed crystal which was imprinted differently than the one on the watchI sent the repaired watch back to him on July 1st and he acknowledged receipt on July 3rd, so it came as a complete surprise when I received his watch in the mail with a letter dated July 24th, in which he instructed me to change the crystal back to the one that was on the watch when it first arrivedHe also insisted that I install the unpaid-for watch hands "per our communication and agreement" as he put itThere was also a list of minor demands as wellI've attached numerous documents that should help [redacted] understand where the fault lies, but ***'s anger keeps getting in the way [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mr *** is still refusing to offer ANY resolution and
threatening to return the watch unless an additional payment of $is made.One would think that the time of a rational and honest
businessman would be better spent accommodating a customer, even if it were to
cost him as much as $60, than compiling and cataloguing long and irrelevant, if
not colorful and amusing, collages
of emails. Please review the previous correspondence and his
confused responses.He refuses to believe there is a contract.He was notified of deficiencies in the performance of
the contract on July and AGREED to remedy them in the letter of July 21.The watch was returned to allow him an opportunity to
remedy the defectsThe next correspondence was the letter received Aug
fraudulently demanding more money and threatening breach of contract. This solicitation could be interpreted
as mail fraudPerhaps a Revdex.com associate or intern could help him better
understand the risks he may be subjected to, both financial and to his
reputation, should he make the wrong decision.If the watch is returned to me and I am not 100%
satisfied I will obviously have to find a competent technician to perform the
repair properly. Then we’ll take
it from there.
Regards,
*** ***
*** is hanging his hat on a “breach of contract” argumentHe doesn't seem to have any understanding that a legal contract is a document that requires: A detailed description of the work A list of the parts and materials needed A start and end date And last, but most importantly, the signatures of both partiesI don't ask for, or provide signed contractsGiven the number of watches that I repair each week, that would be logistically impossibleBased on nothing more than an appointment date, I require a $deposit to cover inspection and return shipping, but if the repair goes forward, the full amount is applied to the cost of repairI start the process by inspecting the watch carefully, using specialized tools to determine what’s needed to make a quality repairThen like most repair businesses, I use standard invoices which list the minimum parts and labor required, and I provide a separate list of optional items that can be addedOnly after the invoice is tailored to the customers satisfaction, is a final version sent by emailMy aim is to provide a repair that will last long after my one year guaranty has expired and I have been using the same process for nearly twenty yearsOver those many years, I’ve had only a few customers who, like *** have been so completely unreasonable that there is no possibility of reaching any compromise
[redacted]'s instructions have been confusing and inconsistent from the beginning. He keeps changing his mind and becomes angry when his mistakes are pointed out to him. He was complaining about the previous repairer when he first contacted me and I wanted to help him, but that turned out to be a serious...
mistake for the reasons outlined below. He thinks that we have some sort of contract that obligates me to give him a free set of watch hands, but the original work order that he accepted without complaint is clear in that it lists all parts with their respective prices as well as all labor costs (see attached invoices). He also received an email list of optional items that included the previously mentioned, optional $95.00 watch hands. The entire service plan was set out for him prior any request for payment and he was very specific when he emailed the following: [redacted], It appears that your original invoice listed the minimum repairs required to restore functionality to the watch. If this is indeed the case then, yes, I do want to move forward with the repair. Thank you, [redacted] He sent me parts that I naturally assumed were to be used for replacements, so I installed the enclosed crystal which was imprinted differently than the one on the watch. I sent the repaired watch back to him on July 1st and he acknowledged receipt on July 3rd, so it came as a complete surprise when I received his watch in the mail with a letter dated July 24th, in which he instructed me to change the crystal back to the one that was on the watch when it first arrived. He also insisted that I install the unpaid-for watch hands "per our communication and agreement" as he put it. There was also a list of minor demands as well. I've attached numerous documents that should help [redacted] understand where the fault lies, but [redacted]'s anger keeps getting in the way. [redacted]