Ace 1 Truck Repair & Tire

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Nice story I'm mad because you overcharge for your service not even reasonable

I wanted to inform you on complaint #that Old Chicago contacted me and offered to refund me the $or send me a $coupon for a free pizza which I did acceptThanks!

I INFORMED THE CUSTOMER I WAS ON A CURRENT ROADCALL FOR U-HAUL AND WOULD BE AT LEAST HOURS BEFORE I COULD RESPOND TO HIS CALL BUT IN THE MEAN TIME I WOULD HAVE THE ALTENATOR DELIVERED TO MY ROADCALL SITE WHICH WAS IN IDAHO FALL AND WHICH IS MILES NOT MILES AND I ASKED THE CUSTOMER IF HE
WOULD LIKE A CUP OF COFFEE CAUSE I KNEW HED BE COLD WAITING FOR ME ...AS FOR ME NEEDING TOOLS I HAVE ALL THE TOOLS I COULD POSSABLY NEED FOR ANY JOB...AS FOR HIS WAITING THE CUSTOMER DID NOT TAKE INTO CONCIDERATIONS OF THE DISTANTCE I HAD TO TRAVEL AND THE WEATHER CONDITIONS I HAD TO DRIVE IN AND WORK IN...BUT I GOT HIM BACK ON THE ROAD IN A TIMELY MANNER ONCE I WAS ON SITE ...I AM SORRY I CANNOT BE BLAMED FOR EQIUPMENT THAT IS UNDER MAINTAINED NOR TAKE THE BLAME FOR SHORT SIDED THINKING ....IF THE CUSTOMER CANNOT BE SATISFIED WITH MY EFFORTS OF GETTING HIM BACK ON THE ROAD AND CERTANLY ALOT CHEAPER THAN TOWING HIS LOADED UNIT WHICH WOULD HAVE COST ABOUT $2,WHERE MY ROADCALL COST $$FOR THE ALTENATOR..ROADCALL +1HR OVER=$232.50...PLUS MILEAGE

MR ***,
WAS TOLD BY ME THAT THE CLUCTH LEVER PARTS WERE ALSO NEEDED SO I HAD ORDERED THE LEVER PARTS WHICH HAD TO BE PREPAID BY ME
TO KENWORTH CAUSE OF THE TIME CONSTRAINS AND THE FREIGHT CHARGES .I LEFT MESSAGES ON HIS CELL AND WAS INSTRUCTED ON BY MR *** KEEP THE
SPENDING TO A MIN AT OUR FIRST MEETING I PURCHASED THE CLUTCH PACK ASSY.ON THE SAME DAY AND ORDERED THE LEVER PIECES FROM BACK EAST..MY JOB WAS TO REPAIR HIS BURNT CLUCTH AND TO REPAIR THE SLACK IN THE CLUTCH LEVER..THAT EVENING I HAD AN ACCIDENT AND SEVERELY INJURED MY RIGHT KNEE MAKING ME INCAPABLE OF DOING THE JOB ....I HAD ALREADY COMMECED TEARDOWN OF THE UNIT...SO THE FOLLING DAY I INFORMED MR.*** OF MY DELEMA AND BACKED OUT THE JOB SO I MAY HEAL
I OFFERD TO GET THE UNIT REASSEMBLED AND THE REPAIRS TAKEN OVER BY ANOTHER DIESEL SHOP I MET WITH MR*** AND GAVE HIM ALL THE NEW PARTS TO HIM AND LET HIM KNOW OF THE SHOP ARRANGEMENTS I HAD MADE FOR HIS TRUCK AND TRIED TO GET DONE WITHIN THE BID AMOUNT I GAVE..BUT I GAVE NO GUARRANTEE THAT THE OHER SHOP WOULD BRING THE TRUCK IN AT THE AGREED PRICE WE SET..AND HE LEFT WITH TRUCK AND HIS PARTS THAT I CHARGED AGAINST HIS CREDIT CARD OR I SHOULD SAY MRS***S CARD..SEVERAL DAYS LATER MR *** CALLED ME ABOUT THE CLUCTH LEVER PARTS..HE INFORMED ME THAT THEY DIDN'T USE MOST OF THE PARTS AND I TOLD HIM NO PROBLEM THAT HE COULD BRING THEM BACK TO ME AND I WILL RETURN THEM BUT IF THE PARTS THAT WE ORDERED IN HAD FREIGHT CHARGES THAT WILL NOT BE REFUNDED...THE SECOND AMOUNT THAT WAS CHARGED TO THE CARD WAS $AND I DID A REVERSE TRANSACTIONFOR A LITTLE OVER $HE WAS EXPECTING A FULL REFUNED IN WHICH THE FREIGHT CHARGES WERE TAKEN OUT OF THE REFUND AS WELL AS THE LABOR CHARGES OF THE WORK I HAD DONE ON THE TRUCKTHAT IS WHY THE REVERSE CHARGES WHICH I APPLIED TO THEIR ACCOUNT WAS ONLY $VISE THE $THEY WERE EXPECTINGIF THERE IS MORE INFO THAT YOU MY NEED PLEASE FILL FREE TO CALL ME I WILL BE IN MY OFFICE MOST OF THIS NEXT WEEKIN PREPERATION FOR MY TWO JOINT OPERATIONS
RESPECTFULLY
BILL C***
ACE TRUCK REPAIR
AND TIRE

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Nice story I'm mad because you overcharge for your service not even reasonable

I INFORMED THE CUSTOMER I WAS ON A CURRENT ROADCALL FOR U-HAUL AND WOULD BE AT LEAST 1.5 HOURS BEFORE I COULD RESPOND TO HIS CALL BUT IN THE MEAN TIME I WOULD HAVE THE ALTENATOR DELIVERED TO MY ROADCALL SITE WHICH WAS IN IDAHO FALL AND WHICH IS 90 MILES NOT 35 MILES AND I ASKED THE CUSTOMER IF HE...

WOULD LIKE A CUP OF COFFEE CAUSE I KNEW HED BE COLD WAITING FOR ME ...AS FOR ME NEEDING TOOLS I HAVE ALL THE TOOLS I COULD POSSABLY NEED FOR ANY JOB...AS FOR HIS WAITING THE CUSTOMER DID NOT TAKE INTO CONCIDERATIONS OF THE DISTANTCE I HAD TO TRAVEL AND THE WEATHER CONDITIONS I HAD TO DRIVE IN AND WORK IN...BUT I GOT HIM BACK ON THE ROAD IN A TIMELY MANNER ONCE I WAS ON SITE ...I AM SORRY I CANNOT BE BLAMED FOR EQIUPMENT THAT IS UNDER MAINTAINED NOR TAKE THE BLAME FOR SHORT SIDED THINKING ....IF THE CUSTOMER CANNOT BE SATISFIED WITH MY EFFORTS OF GETTING HIM BACK ON THE ROAD AND CERTANLY ALOT CHEAPER THAN TOWING HIS LOADED UNIT WHICH WOULD HAVE COST ABOUT $2,000.00 WHERE MY ROADCALL COST $848.00 $348 FOR THE ALTENATOR..ROADCALL +1HR OVER=$232.50...PLUS MILEAGE

MR [redacted],
WAS TOLD BY ME THAT THE CLUCTH LEVER PARTS WERE ALSO NEEDED SO I HAD ORDERED THE LEVER PARTS WHICH HAD TO BE PREPAID BY ME
 
 TO KENWORTH CAUSE OF THE TIME CONSTRAINS AND THE FREIGHT CHARGES .I LEFT MESSAGES ON HIS CELL AND WAS INSTRUCTED ON  BY MR [redacted] KEEP THE...

SPENDING TO A MIN AT OUR FIRST MEETING I PURCHASED THE CLUTCH PACK ASSY.ON THE SAME DAY AND ORDERED THE LEVER PIECES FROM BACK EAST..MY JOB WAS TO REPAIR HIS BURNT CLUCTH AND TO REPAIR THE SLACK IN THE CLUTCH LEVER..THAT EVENING I HAD AN ACCIDENT AND SEVERELY INJURED MY RIGHT KNEE MAKING ME INCAPABLE OF DOING THE JOB ....I HAD ALREADY COMMECED TEARDOWN OF THE UNIT...SO THE FOLLING DAY I INFORMED MR.[redacted] OF MY DELEMA AND BACKED OUT THE JOB SO I MAY HEAL.
 
I OFFERD TO GET THE UNIT REASSEMBLED AND THE REPAIRS TAKEN OVER BY ANOTHER DIESEL SHOP I MET WITH MR. [redacted] AND GAVE HIM ALL THE NEW PARTS TO HIM AND LET HIM KNOW OF THE SHOP ARRANGEMENTS I HAD MADE FOR HIS TRUCK AND TRIED TO GET DONE WITHIN THE BID AMOUNT I GAVE..BUT I GAVE NO GUARRANTEE THAT THE OHER SHOP WOULD BRING THE TRUCK IN AT THE AGREED PRICE WE SET..AND HE LEFT WITH TRUCK AND HIS PARTS THAT I CHARGED AGAINST HIS CREDIT CARD OR I SHOULD SAY MRS. [redacted]S CARD..SEVERAL DAYS LATER MR [redacted] CALLED ME ABOUT THE CLUCTH LEVER PARTS..HE INFORMED ME THAT THEY DIDN'T USE MOST OF THE PARTS AND I TOLD HIM NO PROBLEM THAT HE COULD BRING THEM BACK TO ME AND I WILL RETURN THEM BUT IF THE PARTS THAT WE ORDERED IN HAD FREIGHT CHARGES THAT WILL NOT BE REFUNDED...THE SECOND AMOUNT THAT WAS CHARGED TO THE CARD WAS $800.00 AND I DID A REVERSE TRANSACTIONFOR A LITTLE OVER $400.00 HE WAS EXPECTING A FULL REFUNED IN WHICH THE FREIGHT CHARGES WERE TAKEN OUT OF THE REFUND AS WELL AS THE LABOR CHARGES OF THE WORK I HAD DONE ON THE TRUCK.. THAT IS WHY THE REVERSE CHARGES WHICH I APPLIED TO THEIR ACCOUNT WAS ONLY $400.00 VISE THE $800.00 THEY WERE EXPECTING.... IF THERE IS MORE INFO THAT YOU MY NEED PLEASE FILL FREE TO CALL ME ...   I WILL BE IN MY OFFICE MOST OF THIS NEXT WEEK.. IN PREPERATION FOR MY TWO JOINT OPERATIONS
 
    RESPECTFULLY
BILL C[redacted]  
ACE 1 TRUCK REPAIR
    AND TIRE

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Nice story I'm mad because you overcharge for your service not even reasonable