Ace America's Cash Express

Merchant had two accounts with us. One was closed in 2014 and the second one (which is what this is in reference to) is being closed due to [redacted] Rejects. There is no record of them calling in to cancel or letter of cancellation on file. They’ve been inactive since 7/**.

Thank you Sir.  Please let me know if there is anything further I can assist you with.  Have a good day.

GLASS SUPPLY HOUSE, INC [redacted] Merchant called back on October and complained about her rates. Customer Services Representative informed merchant that a request would be submitted for a rate review. Merchant’s rates were lowered. Merchant emailed a proposal from another...

provider and we responded to merchant letting her know that we will match the same rates and emailed the merchant the proper documentation to sign for us to proceed with the new rates and match the proposal she received from another provider. Merchant called and requested account to be closed stating that equipment was on its way.As result, and as   per merchant application account was close and an early termination fee of $495.00 was applied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Attachments above will not let me submit all the information to support the claim (limits to four attachments).  I also have collection letter from Transworld Systems, bank records, etc. that I cannot attach.  Going through the paperwork I also discovered that MSW shows -$174.79 outstanding  on the March 2015 statement, however this amount was debited from my bank on 4/*.  I also discovered that the April 2015 statement shows -$54.80 due; however that amount also cleared my bank on 5/**  I will faxing additional paperwork since I'm unable to submit with this response.  I'm disputing monthly billings in the amount of $79.80 beginning with the June 2015 statement to current.  I owe no further money to MWS.  Actually, MSW owes me money for assessing fees and charges that I was promised would not be assessed and weren't in the contract.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because  WELL I ALSO THINK YOUR COMPANY SHOULD ABIDE BY THE CONTRACT AS WELL... When you didn't tell the truth about the rate I believe that I had every rightto NILL and VOID the contract...Your rate were lies and your promises made by your sales rep. were also untrue. I don't believe the contract should be withheldwhen it wasn't upheld by your company.    I will not be paying the $495 .00 said to be due. And I was also reading in the contract were the fee is $395.00. So as you can see you are WRONG all theway around...Look into that!!!     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The amount in question should not have been charged.  In researching the account at corporate level, we determined the ETF as well as the equipment charge should not be billed as long as the merchant returned the equipment to the account manager. Once the equipment has been checked in to the system a credit will be issued to the customer with our apologies for any inconvenience this may have caused him. I hope this successfully resolves this matter. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The document I am veiwing is only the person I spoke to on the phone Not, the gentelmen who came to the business and talk to me about the rates.The [redacted] sent a representative from your company to speak with me. And as I explained several times to Bill G[redacted],and B[redacted].You keep passing the buck, you need to communicate with the persons I have spoken to several times and get ALL the information. You are welcome to callme to resolve this problem. They have my phone number. but, I will give it to you once again ###-###-####. But, until we speak and this is resolved I will NOT accept this as a solution to the COMPLAINT.. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Yes but that is not what is on the contract that you agreed to and signed.  We must go by your contract.  Your agreement shows that there is a cancellation fee if you terminate early.

Sorry to hear that there has been some trouble with your account. After doing a review, it seems the charge was for early termination fee and not for equipment.  Though it looks like you still have equipment in your possession that has not been returned yet.  Specifically, two [redacted] terminals and one pinpad.  I spoke to [redacted], who says she has spoken to you several times about this.  Let me know if I could be of further assistance.