Ace Auto Recovery

Good afternoon Ms [redacted] ,From the brief statement provided it sounds as though your unpleasant experience is centered around a transmission and the customer service providedIn reference to the transmission I assure you that we are not responsible for any damage to itThe repossession process does not allow for damage to this portion of the vehicle during any portion of its acquisition as we pick up the vehicle either from the front or back depending on the drivetrain of the vehicleAs for your experience with our staff, a complaint could've been filed while you were on site with myself as the general manager of the locationI apologize if you feel you were not treated with the utmost respect and care, and although we are unaccustomed even in an industry where this is unfortunately common, to receiving complaints regarding our customer service I again extend a sincere apology and am open to any suggestions you may haveThank you for your time and happy new year!