Ace Auto

We have called [redacted] on several occasions and spoke with her about her payments!! we gave her many chances to pay!! if anyone is late on their payments we make sure we call them and remind them!! Every time we tried to do automatic payment the card was declined!! In Jan she called and asked if we could take the payment out at a certain date because she was not going to have the funds in there! we said ok and told her to call on the day that it would be available! we let her know that it was going to be a late fee of $50!! Mrs [redacted] has been late on every payment!! In Feb we tried to call Mrs [redacted] on several occasions but she will not pick up her phone or call us back! Its not our fault if she doesnt have the funds to pay her bill!! This is a business and like everywhere else you have to keep up with your bills!! Im sorry that they are struggling but like I said this is a business! we all have responsibilities and children to take care of! Now she is upset because we had to repo her vehicle! We even told her she could come pick it up and make a payment but she said she had kids and is pregnant and did not want to catch the bus from Mililani!

Initial Business Response / [redacted] (1000, 11, 2014/03/04) */ Dear Mr [redacted] I am very sorry respond so lateI just back from my trip to Asia Most statements of the customer were wrong and liedWe tried to Repo this car for more than a yearBecause the customer [redacted] late for car loan payment since Dec till now fifteen (15) months alreadyIn the mean time we keep calling [redacted] but her phone number was changed, can not contact her and she never call usWe believed she is hiding from usShe said Ace Auto ignored her calls, that's lie! Until we received the letter from Revdex.com about [redacted] 's complaint, we realized the car and she still in Hawaii Below is her payment history: Car was bought on Dec 2011, in-house financed.$250.00/month for payment 01/06/2012, $($250.00+late fee $50.00)02/14/2012, $($250.00+late fee $50.00) 04/12/2012, $(March & April) 05/05/2012, $($250.00+late fee $50.00) 07/03/2012, $($250.00+late fee $50.00) 05/05/2012, $(for Jul, Aug, Sep, Oct, Nov) For the past months, she only paid months, the rest of time she never showed upWhat kind customer and credit history for her can complain us? If you got any chance talk to her, Please remind her come to Ace Auto to solve the problemThank you! [redacted] / GM Final Business Response / [redacted] (1000, 18, 2014/03/19) */ Dear Mr [redacted] Me and Mr [redacted] had settled the things on last weekHe paid cashier check $3,to Ace Auto for the balance due, and got the title, I also release the lien of the titleEverything was setThank you for concerning and helpingMahalo! Final Consumer Response / [redacted] (2000, 20, 2014/03/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dear Mr [redacted] , Ace Auto has been kind and generous in their offer and we did take the settlement of $and we do have both the registration and the titleMahalo for Revdex.com help and Ace Auto for settling this issue, we appreciate it

Revdex.com spoke to James at business and the following was relayed:
*** came in in February, we do 50/which is half down with no interestWe accepted less from her with the agreement she would pay on the deposit bi-monthlyThe consumer changed her address without letting us knowWe have
had a repo bill since JulyWe asked her for the repair bills which she never brought in, we asked her to bring the car in for repairs which she did not doShe currently owes $2,as she has only made one payment toward the carIf she can provide proof and receipts for head gasket repair I will take all parts and labor off her bill
Business did state that consumer must come in today to discuss or car will be repossessed and the balance owed sought after through legal channels

Initial Business Response /* (1000, 5, 2014/04/11) */
Ace Auto sells used cars and as such they are sold "as is"My sales department makes sure you know that, Also by you signing the "AS IS" agreement you agree to take the car and let it be your responsibility as soon as you leave the lot
on March 20,
When the customer called us about her car braking downWe offered the customer bring the car to our repair shop to check it without a diagnostic chargeafter the car was towed to Ace Auto repair on March 24, we opened the engine and found the cylinder blocks, the pistons, the intake valves and exhaust valves all burned and scratched
The engine was not able to startThis damage was caused by the car being driven long distance under over heating conditionsAfter we talked to customer, we agreed split the repair cost $eachWhen the engine was fixed, Ace Auto voluntarily changed new radiator, new thermostat, new temperature sensor and new battery for customer safety without extra charge to the customerTotal bill came out $2392.07, customer paid $as agreed, Ace Auto sales paid $Ace auto accommodated you as much as we couldThank you

Revdex.com spoke to James at business and the following was relayed:?
*** came in in February, we do 50/which is half down with no interestWe accepted less from her with the agreement she would pay on the deposit bi-monthlyThe consumer changed her address without letting us knowWe have
had a repo bill since JulyWe asked her for the repair bills which she never brought in, we asked her to bring the car in for repairs which she did not doShe currently owes $2,as she has only made one payment toward the carIf she can provide proof and receipts for head gasket repair I will take all parts and labor off her bill
Business did state that consumer must come in today to discuss or car will be repossessed and the balance owed sought after through legal channels

This company is closed.  If she can get me a receipt from them and what kind of vehicle it is, I will see about getting her a new fuel pump.  No receipt was included with complaint letter.

We have called [redacted] on several occasions and spoke with her about her payments!! we gave her many chances to pay!! if anyone is late on their payments we make sure we call them and remind them!! Every time we tried to do automatic payment the card was declined!! In Jan she called and...

asked if we could take the payment out at a certain date because she was not going to have the funds in there! we said ok and told her to call on the day that it would be available! we let her know that it was going to be a late fee of $50!! Mrs [redacted] has been late on every payment!! In Feb we tried to call Mrs. [redacted] on several occasions but she will not pick up her phone or call us back!  Its not our fault if she doesnt have the funds to pay her bill!! This is a business and like everywhere else you have to keep up with your bills!! Im sorry that they are struggling but like I said this is a business! we all have responsibilities and children to take care of! Now she is upset because we had to repo her vehicle! We even told her she could come pick it up and make a payment but she said she had 3 kids and is pregnant and did not want to catch the bus from Mililani!

Initial Business Response /* (1000, 11, 2014/03/04) */
Dear Mr. [redacted]
I am very sorry respond so late. I just back from my trip to Asia.
Most statements of the customer were wrong and lied. We tried to Repo this car for more than a year. Because the customer [redacted]...

late for car loan payment since Dec 2013 till now fifteen (15) months already. In the mean time we keep calling [redacted] but her phone number was changed, can not contact her and she never call us.. We believed she is hiding from us. She said Ace Auto ignored her calls, that's lie! Until we received the letter from Revdex.com about [redacted]'s complaint, we realized the car and she still in Hawaii.
Below is her payment history:
Car was bought on Dec 2011, in-house financed.$250.00/month for 25 payment.
1. 01/06/2012, $300.00 ($250.00+late fee $50.00)2. 02/14/2012, $300.00 ($250.00+late fee $50.00)
3. 04/12/2012, $500.00 (March & April)
4. 05/05/2012, $300.00 ($250.00+late fee $50.00)
5. 07/03/2012, $300.00 ($250.00+late fee $50.00)
6. 05/05/2012, $1500.00 (for Jul, Aug, Sep, Oct, Nov)
For the past 27 months, she only paid 11 months, the rest of time she never showed up. What kind customer and credit history for her can complain us?
If you got any chance talk to her, Please remind her come to Ace Auto to solve the problem. Thank you!
[redacted] / GM
Final Business Response /* (1000, 18, 2014/03/19) */
Dear Mr. [redacted]
Me and Mr. [redacted] had settled the things on last week. He paid cashier check $3,500.00 to Ace Auto for the balance due, and got the title, I also release the lien of the title. Everything was set. Thank you for concerning and helping. Mahalo!
Final Consumer Response /* (2000, 20, 2014/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr. [redacted],
Ace Auto has been kind and generous in their offer and we did take the settlement of $3500 and we do have both the registration and the title. Mahalo for Revdex.com help and Ace Auto for settling this issue, we appreciate it.