The claim has been finalized and Mr*** should be receiving the finalized paperwork and his reimbursement by weeks end.There were several issues that delayed the processing of this claim, namely that Mr*** didn't sign any of the delivery documents, and his employer has yet to complete payment for the relocationIt is procedure for payment to be received in full for a relocation prior to any claim being entertained. Because Mr*** has been very patient with us, we decided to go ahead and process his claim without receiving payment in full from the State of Alaska so that he can complete his relocation
The business is still not contacting me regarding the settlement of my damage claim from a move that was conducted back in Every time I attempt to contact them, they said the "owner" or "manager" has the file and that someone will call me backI get the same response every time I call and no one returns my callThey are in violation of their contract.I want contact regarding the claims status, copies of all documents, and a update to my claim and reason for its lengthy delay
Our company is working on finalizing the claimThere were some issues to resolve with the State of Alaska on this relocation, that we are still working outThe General Manager will be signing off on the final claim hopefully next weekHe has been out of the office for the last two weeks due to a
medical issueAs soon as he is back to the office, which will hopefully be mid next week, we are planning on the claim being finalized and signed off on
Laura F*
Office Manager
Ace Delivery & Moving, Inc
Complaint: [redacted]I am rejecting this response because: medical issues of a single person should not negate the fact that they are in violation of a contract regarding the finalization of the claim. Even the 2 week period of "medical issues" still puts them well beyond any reasonable holdup for the claim. In addition, the business has yet to give me written updates to the claim as requested.Sincerely,[redacted]
The claim has been finalized and Mr*** should be receiving the finalized paperwork and his reimbursement by weeks end.There were several issues that delayed the processing of this claim, namely that Mr*** didn't sign any of the delivery documents, and his employer has yet to complete payment for the relocationIt is procedure for payment to be received in full for a relocation prior to any claim being entertained. Because Mr*** has been very patient with us, we decided to go ahead and process his claim without receiving payment in full from the State of Alaska so that he can complete his relocation
The business is still not contacting me regarding the settlement of my damage claim from a move that was conducted back in Every time I attempt to contact them, they said the "owner" or "manager" has the file and that someone will call me backI get the same response every time I call and no one returns my callThey are in violation of their contract.I want contact regarding the claims status, copies of all documents, and a update to my claim and reason for its lengthy delay
Our company is working on finalizing the claimThere were some issues to resolve with the State of Alaska on this relocation, that we are still working outThe General Manager will be signing off on the final claim hopefully next weekHe has been out of the office for the last two weeks due to a
*
medical issueAs soon as he is back to the office, which will hopefully be mid next week, we are planning on the claim being finalized and signed off on
Laura F
Office Manager
Ace Delivery & Moving, Inc
Complaint: [redacted]I am rejecting this response because: medical issues of a single person should not negate the fact that they are in violation of a contract regarding the finalization of the claim. Even the 2 week period of "medical issues" still puts them well beyond any reasonable holdup for the claim. In addition, the business has yet to give me written updates to the claim as requested.Sincerely,[redacted]