Ace Exteriors "fixed" a roof on a home I purchasedThe prior owners of the home hired them to do the work as a prerequisite for purchaseDuring a wind storm, I had a siding panel come off my houseWhile it was being fixed by a professional roofer, he asked me who did my roof workI told him and asked whyHe told me it was a terrible job and was not fixed correctlyI got a second opinion on the matter and without any prompting, was told the same thingI have tried to call Ace over times in the last monthI have left them several voice mailsThey will not return my callsI have not been able to speak with anyone from the companyI even had my real estate agent reach out to them with no luck
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it...
before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted] stated that he is aware of the customer's concerns, they have made contact and have set up a meeting to go to the customer's home next week.
Ace Exteriors "fixed" a roof on a home I purchasedThe prior owners of the home hired them to do the work as a prerequisite for purchaseDuring a wind storm, I had a siding panel come off my houseWhile it was being fixed by a professional roofer, he asked me who did my roof workI told him and asked whyHe told me it was a terrible job and was not fixed correctlyI got a second opinion on the matter and without any prompting, was told the same thingI have tried to call Ace over times in the last monthI have left them several voice mailsThey will not return my callsI have not been able to speak with anyone from the companyI even had my real estate agent reach out to them with no luck
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it...
before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted] stated that he is aware of the customer's concerns, they have made contact and have set up a meeting to go to the customer's home next week.