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ACE Group Holdings Incorporated

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ACE Group Holdings Incorporated Reviews (2)

May 21, 2014
We are in receipt of your correspondence dated Monday, May 12, 2014 addressed to [redacted] in referenced to the above captioned matter.This is a MN workers compensation claim. Date of alleged injury was on 09/27/2008. This workers compensation claim was denied 10/23/2008....

- -The employer is [redacted]. ACE American Insurance Company provided workerscompensation insurance under policy [redacted]. This claim was administered on our behalf by the third party administrator (TPA), [redacted] Risk Services.During the investigation, [redacted] reported that he sustained left wrist pain arising from a specific work duty of welding. He further claimed to have sustained overall body pain and indicated that he had multiple complaints that were orthopedic in nature. During the investigation [redacted] reported that [redacted] indicated to them on 09/29/2008 that the left wrist pain took place during a period of time where he was laid off. It was determined there was no causal connection between [redacted]s claimed injuries and his employment function.The workers compensation claim for this employee was closed on 12/11/2008. We have not received any information from the employee or the Workers Compensation Board of MN, since the claim was closed.

The following constitutes our response to Mr. [redacted]'s complaint regarding a claim for benefits under the [redacted] Price Protection Benefit. The cardholder does not purchase a policy of insurance but is instead provided this coverage as a benefit at no additional cost, resulting from the...

cardholder's relationship with [redacted].Every [redacted] cardholder receives a copy of the complete terms and conditions of the benefit in the Guide to Benefits provided at card issuance and periodically thereafter.
Mr. [redacted] states in his complaint that he submitted three items for consideration under his Price Protection benefit on 11/3/2014. One of the three items was processed and paid on 11/10/14. Mr. [redacted] questioned the status of the two remaining items. Because Mr. [redacted] bundled all items into one claim, two of the items were not considered. In fact, he should have submitted separately for each item claimed.
The two additional items were never denied, but instead were never reviewed or considered. To assist Mr. [redacted], two additional claims have been created in the system, and payment for the two additional price protection benefits are being processed and paid in accordance with the terms and conditions of the program.
Regarding the response to his email sent on 12/3/14, we apologize for this delay. Mr. [redacted]'s email was sent to the wrong email address. Rather than to the benefit email address, his email should have been addressed to eclaimsline®eclaimsline.com, as noted on the claim form sent to him.
Thank you for your consideration in this matter. If you should require any additional information, please do not hesitate to contact me directly at the telephone number or e-mail provided.
Sincerely,
Craig C. L[redacted]

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Address: Philadelphia, Pennsylvania, United States, 19106

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