Ace Group Insurance

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I just moved out from a house I was renting through Flagship Properties. The entire time we lived in the house we had nothing but trouble. When we first moved in the heat went out, and it was the middle of November. Other problems continued while we were living there. The pipes stayed consciously clogged, causing things like the bathtub to fill up with sewage. One of the last problems we had with the house, the roof started leaking. It always took Flagship a long time to get back with us, because you had to call and leave a message on a machine. Also, it would sometime take them a week or more to come out to fix these things. I know we weren't the only people renting from them, but I felt like they could have done a better job with maintenance of the house. The person who owns the house pays them to keep the house maintained , and they do a poor job of that. My final straw with them was getting back our deposit. We paid them a 600 dollar deposit, and I really thought we would get most of it back. Instead, we ended up getting back 150 dollars. The inspector met with my Fiancé and said he thought everything looked good, and that he was fairly certain we would receive most of our money back. So, when we called to ask why we only received 150 dollars the lady told us because she did her own inspection of the house and felt like it was dirty and we had broken a window. Not sure if its legal or not for her to inspect the house and make judgment, when no one but her was present, and the actual licensed inspector said everything looked fine.Not to mention she said dogs [redacted] on the wall. I was very baffled by this because we are not dirty people first of all. Secondly, we paid someone to come out and clean the carpets in the bedrooms. On top of we swept and moped the house, filled in all the nails holes, and re painted. Also, the window was broke when we moved in, but didn't mention that because we figured they knew about it. I know for a fact the house was clean, because I wanted to get our deposit back. Also, many people even came over and helped us clean, and felt like it was clean as well. A word to the wise, don't rent from this property management. They will find reasons not to give you a deposit back, and try to maintain the property as little as possible. At this point I don't care about the money. I just want everyone to know they should find a different property management to rent from.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have received your letter dated January 16, 2015 regarding the above captured matter.  [redacted] is the third party claim administrator handling this auto liability claim on behalf of [redacted] and [redacted] received notice of this event from [redacted]...

[redacted] on July 23, 2014.  Unfortunately, when the accident notice was received it did not list complete contact information for the claimant.  It was not until [redacted] received a copy of the police report from the local municipality that contact could be made with Ms. [redacted] completed an investigation of the accident with the insured driver on July 24, 2014 and the claimant on August 8, 2014 and confirmed the facts of the event with both parties. The claimant specifically noted she was not pursuing a bodily injury claim, only property damage to her vehicle.  The police report indicated the insured driver was given cited for contributing factors of following a vehicle to closely and unsafe speed.Liability for the claim was accepted.  [redacted] received an estimate for the claimant's repairs on August 11, 2014 in the amount of $4231.40.  a check was issued to the claimant that day for the stated amount and a 10 day rental car period was authorized through [redacted].  A supplement for additional repair costs was received for $1856.86 and paid on September 15, 2014.The claimant notes in her complaint she learned the charges for her rental vehicle were still outstanding.  [redacted] should have directly billed [redacted] for the rental charge.  It was not the financial responsibility of the claimant to issue payment and we apologize for any misunderstanding or concern regarding this issue.Regarding the claimant's medical bills, she initially tried filing the bills through her PIP carrier for payment.  This request was denied as she has a deductible.  As [redacted] is not the PIP carrier we can not comment on why she was not informed of the payment denial for an extended period of time.  I can confirm payment was issued by [redacted] on January 28, 2015 to [redacted] and [redacted] in full, resolving all outstanding medical bills issues.Enclosed please find a series of emails between the claimant and [redacted] regarding the outstanding bills and the efforts to resolve the matter.We thank the Revdex.com for the opportunity to explain the details of the claim and hope this response resolves any concerns that may have been raised.If the Bureau has additional questions or comments regarding this matter I may be reached directly at [redacted] or ###-###-####.Sincerely,[redacted]

Review: I have a quite serious problem that requires resolution and I have not had satisfaction.

I have tried to contact the insurance company offices and found the posted contact numbers from the company website are not working.

###-###-#### rings busy

###-###-#### blank voice mail

I was hit in my car by a [redacted] employee on July 23, 210*. I had a very difficult time initially finding someone who could provide me with the insurance information for the insurance company representing [redacted], it took months just to get everything resolved and it was very stressful. It was not until I filed a report to my local news station channel * “[redacted]” that someone from [redacted] finally responded to my inquiries and provided me with the information for ACE Group. I am quite angered by this since I am the victim, I was hit by an individual whom your insurance company represents. I had finally been assigned a claims representative as indicated below:

###-###-####

Claim # [redacted] By no means should I have been responsible for bills relating to this accident but to date I am still reqeiving requests for payment.

I was just informed by [redacted] that the rental car has still not been paid for. They told me that their calls and notices to my assigned claims representative have been completely ignored. For months!

I am also still getting bills for the emergency room visit for my neck injury that took place last July. I have been dealing with a claims representative, I have a claim number and from what I understood, all of this was taken care of. I was informed by the car rental agency that if the insurance company does not provide payment they expect it from me. This is totally unacceptable and if it is not resolved promptly I will seek legal action.

[redacted] has not been paid for a total of $559.98 and, there is also a charge for $26.03 that they added to my personal credit card for which I have yet to be reimbursed. The contact there is [redacted] and she can be reached at ###-###-####. [redacted] has also still not been paid. The total is $162.30. They can be reached at ###-###-####.

I have also received a bill from [redacted] in the amount of $37.70, I directed them to [redacted] at ACE Group Insurance as well but at this time I am unsure if she has taken care of this.

I have hard copy back up for these bills and would be happy to provide them or, any other required documentation if required. However, [redacted] should be in possession of this information as well.

If this matter is not promptly resolved I will be filing a claim with channel [redacted] and seeking legal counsel. If legal costs are incurred as a result I will also require reimbursement since this is a direct result of negligence on the insurance companies part. I find it very disturbing that a reputable company with a global reach and good reputation would choose to completely ignore a small claim such as this.

Thank you,

[redacted]Desired Settlement: Payment to:

[redacted] $559.98

To me: $26.43

To [redacted] $ 162.30

To [redacted] $ 37.70

Business

Response:

We have received your letter dated January 16, 2015 regarding the above captured matter. [redacted] is the third party claim administrator handling this auto liability claim on behalf of [redacted] and [redacted] received notice of this event from [redacted] on July 23, 2014. Unfortunately, when the accident notice was received it did not list complete contact information for the claimant. It was not until [redacted] received a copy of the police report from the local municipality that contact could be made with Ms. [redacted] completed an investigation of the accident with the insured driver on July 24, 2014 and the claimant on August 8, 2014 and confirmed the facts of the event with both parties. The claimant specifically noted she was not pursuing a bodily injury claim, only property damage to her vehicle. The police report indicated the insured driver was given cited for contributing factors of following a vehicle to closely and unsafe speed.Liability for the claim was accepted. [redacted] received an estimate for the claimant's repairs on August 11, 2014 in the amount of $4231.40. a check was issued to the claimant that day for the stated amount and a 10 day rental car period was authorized through [redacted]. A supplement for additional repair costs was received for $1856.86 and paid on September 15, 2014.The claimant notes in her complaint she learned the charges for her rental vehicle were still outstanding. [redacted] should have directly billed [redacted] for the rental charge. It was not the financial responsibility of the claimant to issue payment and we apologize for any misunderstanding or concern regarding this issue.Regarding the claimant's medical bills, she initially tried filing the bills through her PIP carrier for payment. This request was denied as she has a deductible. As [redacted] is not the PIP carrier we can not comment on why she was not informed of the payment denial for an extended period of time. I can confirm payment was issued by [redacted] on January 28, 2015 to [redacted] and [redacted] in full, resolving all outstanding medical bills issues.Enclosed please find a series of emails between the claimant and [redacted] regarding the outstanding bills and the efforts to resolve the matter.We thank the Revdex.com for the opportunity to explain the details of the claim and hope this response resolves any concerns that may have been raised.If the Bureau has additional questions or comments regarding this matter I may be reached directly at [redacted] or ###-###-####.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,