Ace Handyman Services

I called ACE to put together my son dresser, a small television stand and 2 wired racks in the closet, I was quoted a price of $480 but they forgot to tell me I was being charged by the hour. On June 1st the first handyman came out and finished in a hour and afterwards we talked about our families for @ 35 minutes. Another appointment was made for the next day with a different handyman to complete the job and of course he took more than 2 hours to put the small television stand up he then made a call telling the person on the other line we are past the 4 hours and another appointment has to be made to put up the wire racks in the closet. I swiftly ask to pay my bill and was charged $582.50 I'll never use this company again & was charged $582.50.

I help clients make phone calls to get things done in their homes. I called Ace Handyman Services four times before I received a response. While on the phone I asked why it took so many calls on my part to get a response. Nate insisted he hadn't received previous messages, but upon looking back in his emails, found my previous 3 emails. He had no reason when I questioned this. He did a good job taking detailed notes about my client's needs, and we tentatively scheduled an appt. When I checked with my client about the appt date, it did not work for him, so I called Ace back within two hours to reschedule, specifically requesting a call back to confirm that the appointment was canceled since Nate had claimed not to receive my previous messages, I didn't want his technician to waste his time and show up on the wrong day. I did not receive a confirmation of cancelation. Eventually, the appointment was rescheduled. Ace Handyman Svcs was very good about communication via text and email regarding the upcoming appointment. After the appointment, I was upset to discover that one item on the list was ignored entirely, which Nate, when I questioned him, said he "forgot to add it to the list" . The second item on the list was given a cursory glance and dismissed. I specifically told Nate, and repeated it twice, that my client did not have a clear understanding of the problems that needed to be addressed, and asked that Neil, the technician, call me with any questions. The issue was that whenever the washing machine ran, the pipe from the washer to the main plumbing pipe leaked profusely. I was told by Nate that "Neil asked your client to show him the problem with the leak, and your client said it was coming from the outside wall." DID I NOT CLEARLY STATE THAT MY CLIENT DID NOT UNDERSTAND THE ISSUE? If Nate wrote out the instructions as detailed as when he read them back to me, why did Neil ask my client over again what the problem was? Why not read the description and take care of the problem? When I asked Nate this question, his response was, in a nutshell " If you would like to schedule a follow up appointment, maybe you can be on site to help your client remember what the problem is" This is not an exact quote, but gives the intention. Why should my client pay me to come babysit the technician? I simply do not understand what the problem is here. I was very excited to find Ace Handyman Svcs, but Nate's inability to run things leaves me very disappointed.

I do not recommend this particular franchise to anyone. I hired this Company to renovate my bathroom. The owner never visited the job even after I voiced my concerns. The first handyman quite, second wasn't familiar with materials. I had to provide constant guidance. Walls weren't flush or plum, he didn't line up plumbing for new shower head or valve. Overall he was overwhelmed and needed help. I called owners twice with no reply. After much thought I decided to email the owner and stop work, I didn't receive any phone calls, although I did receive a confirmation reply. I hired another company who did a great job. Unfortunately they had to redue some stud work, drywall and plumbing. I contacted owner many times with no reply. I also contacted corporate office. I gave the owner many opportunities to provide some satisfaction but received non. Something to note. In the beginning owner did express that payment would be at end of each day, he stated in the past they have had problems receiving payments, now I understand.

Review: On Feb. 2 and 3, 2015, Ace Handyman did work in our house, for which we paid $1825 on Feb. 3 at the angry and intimidating insistence of Ace's owner, who told us he had to pay his assistant at once and threatened to sue us if we did not pay in full immediately. Most of the work was unsatisfactory, some unfinished. First, the owner agreed to return to fix problems. Later, he cancelled his return appointment and sent us a check for $662.00, which covered less than half the cost of work to be redone. For items not covered by the check we asked the owner to return the lowest either of the amount he charged us or of two other contractors estimates. He did not respond to our proposal, but cancelled the $662.00 check. Another contractor later redid the work for $1,705.00.Ace also left paint spots on an antique oriental carpet and on a wooden bureau. The removal cost is $183.00.We ask that Ace reimburse us $1578.33 + $183.00 = $1761.33 ($183 for paint removal and $1578.33 for unsatisfactory work). The breakdown for the $1578.33 follows:1) $662.50 covered by Ace's now cancelled check ($375 for the attic ladder, $100 for the bathroom patch, and $187.50 for 1/2 of a garage cabinet door)2) $187.50 for the second 1/2 of the cabinet door. (Both halves were unfilled, unprimed, poorly sanded, poorly painted, and warped.)3) $675 for 4 removable bookshelves and 3 installed shelves, all unfilled, unprimed, poorly painted and poorly sanded. Ace claims the shelves were visually inspected when made (Feb. 3). The defects became very apparent only when the paint was fully cured. We informed Ace of the defects by e-mail on Feb. 6.4) $53.33 for an accordion door. (This is 1/3 of $160 that Ace charged for repair of three closet doors, including one accordion. The accordion door was left unaligned.)Ace's contractor's license (# 824718) is exempt from workers compensation insurance since Ace certified that it has no employees. As we saw, and as Ace's bills indicate, the owner had a full-time assistant on Feb. 2 and 3.Desired Settlement: We ask that Ace reimburse us $1578.33 + $183.00 = $1761.33 ($183 for paint removal and $1578.33 for unsatisfactory work). For breakdown, see complaint description.

Business

Response:

[redacted]As Stated by the Business. Yes I did some work for these clients, and feel this claim is absurd. I at one time offered them a partial refund of the repairs for approximately $650. I even sent them a check which I have proof of delivery. However after 30 days the check was not cashed and I did not hear from the client. I then sent them another letter, certified return receipt, informing them I needed to assume one of two things, either the check had been lost, or they did not accept my resolution to their concerns and was therefore placing a stop payment on the check and considering the matter closed. I also informed them at that time I had just filed Bankruptcy, which I have. If you need support paperwork from me, I can work on that over the weekend and email it to you next week. Sincerely, *. *.Ace Handyman Service

Consumer

Response:

Review: 10808666

I am rejecting this response because: