Ace Handyman Services

I contacted Handyman Matters to perform a variety of repairs to my home (wood flooring repairs, window repairs and window). The initial request sent electronically which included photos to better depict the work to be performed. My estimate was provided by sales rep, Matt S. Matt entered the home using the contractor lockbox and we spoke by phone during his visit about the needed repairs. Matt indicated the window glass replacement could not be performed but all of the other work could be done. Before concluding the call (which lasted about 15 minutes)Matt advised the floor repairs and window sealing and staining would take a full day to complete and the daily labor rate was $600-700, excluding materials. The quote was on par with two other quotes I received for the same work. I selected this company because they were on Angie’s List and could start at an earlier juncture than the others.

The window staining work was never performed and one of the four wood floor boards is in worse condition than the original. When I called to discuss my concerns, I was asked to leave a message and my call was never returned. After repeated calls, the answering service began to place me on hold and later return to say the person I needed to speak with was unavailable. This was a far different experience than when I sought the quote and called in to confirm the start date or to provide payment. After leaving several more messages with the answering service, Matt S returned the call and denied discussing staining work. He even went on to say I “signed” an agreement for lesser work. When I reminded Matt of our phone call and my email request which included photos, he said he’d review it and call me back. Matt never did. The owner later emailed an estimate that was signed by Matt and had markings by the customer line. When I pointed out I didn’t sign or receive a signed quote.

Bait and switch behavior. I requested and paid for staining work that was not performed as evidenced by the full day labor rate charge.