Ace Hardware Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Mr. [redacted], Thank you for taking the time to contact the Ace Care Center regarding the experience you encountered with your online order. We do understand the frustration and we appreciate you notifying us of your experience. We have notified the store of your concerns and comments....

We have processed your request for credit back onto your account for the online purchase. Please allow up to 7-15-business days in order for credit to be applied. The time frame will vary based on your banking institution. Please let me know if I can assist you with anything else today. Incident: [redacted] Regards, [redacted] | Ace Care Center ([redacted] Helpful is our Business – Caring is our Commitment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still think they have a systemic issue regarding ignoring opt-out requests, but it seems my personal request has finally been honored.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:UPS report that they delivered the returned item to Ace Hardware on September 27th, 2017.  That was two weeks ago, and I still haven't received a refund.  When I e-mailed them about this they replied saying that they would look into the matter--but it might take up to ten days for them to complete their investigation of the situation.  I cannot imagine any valid excuse for them to be stalling like this.  My complaint will stand until I receive a full refund of the $87.49 that I paid them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/30) */
Hello [redacted]
Thank you for contacting the Revdex.com regarding the product description for Ace [redacted] on the Acehardware.com website.
The replacement blade is listed in the description with an Ace no. to let customers know...

the specific replacement blade for when they need to replace it. Unfortunately, the replacement blade does not come with the edger/trimmer.
We apologize for the confusion and will update the website. As a onetime courtesy, we will issue credit to your Acehardware.com order, however, you did not provide the order number nor were we able to find a recent order under your name. Please provide the order number so that credit can be requested.
Should you need any further assistance, please contact the Ace Care Center and refer to incident # [redacted]
Sincerely,
[redacted]
[redacted]
Helpful is our Business - Caring is our Commitment
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with [redacted]. who agreed to mail out a Ace Hardware gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The were more than gracious in solving this issue and I thank both you and the business for your help with this matter.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: see last reject statement.  same response
Sincerely,
[redacted]

Hello Revdex.com,We have talked to [redacted] we are getting him the safe and at the sales price.He will be picking the safe up at the store when it comes in.Should you need anything else please refer to incident [redacted] Thank you and have a good day. Sincerely, [redacted]. | Ace Care...

Center[redacted]Helpful is our Business - Caring is our Commitment

Hello [redacted] Thank you for taking the time to contact the Ace Care Center regarding the credit for your’ online return. I am sorry to hear that the incorrect items were shipped to you.  I show that the request for credit was processed on 02/07/2017.  It typically will take up to 30...

business days, however I have seen credit applied within a 7-15 business day window.  These the time frames provided by the banking institutions, so if you do not see your credit applied within that window.  I would suggest you reach out to your credit card company for some additional clarity.  Please let me know if I can assist you with anything else today. We appreciate your business and look forward to seeing you again soon at Ace Hardware. Incident: [redacted] Regards, [redacted] | Ace Care Center ([redacted] Helpful is our Business – Caring is our Commitment

Hello [redacted] Thank you for taking the time to contact the Ace Care Center concerning, the emails received from Ace and the mailers. We are sorry to hear that you will no longer be receiving communications from our company.  However, due to your request we have removed you from our mailings...

via email. You should not continue to receive any further communication. If you do not want to receive Ace Ads in the mail, please contact the store which sent out the circular.  The store name should be listed on the back of the ad.  If the store is not listed on the back of the ad but the ad came in the mail in a packet of ads.  Then you will need to contact the company that puts out the packet ads.  If the ad came by itself in the mail – not in a packet of ads, there isn’t much we can do.  The ad could have been sent by one of many different solo mailing companies. The Federal Trade Commission has a website that recommends several different ways to prevent mailing companies from sending ads to the consumers.  The best place to start is the “Direct Marketing Association”. Please let me know if I can assist you with anything else today. Incident: [redacted] Regards, [redacted] | Ace Care Center ([redacted] Helpful is our Business – Caring is our Commitment

Hello [redacted] Thank you for taking the time to contact the Revdex.com concerning future emails/mailers from Ace.   We checked your account again and ensure you that your email address has been removed from your account.    Since each of our Ace stores are independently owned and operated we also contacted [redacted] Hardware, the store your Ace Rewards is assigned to asking that they remove you from any future emails or mailings.   Once again we are sorry to hear that you will no longer be receiving communications from our company. Please let me know if I can assist you with anything else today. Incident: [redacted] Regards, [redacted] | Ace Care Center([redacted]Helpful is our Business – Caring is our Commitment .

Hello,We apologize for the inconvenience you experienced at your local Ace. Return policies are established by our independently owned stores locally and do not fall under a company-wide policy. During a natural disaster, such as the recent hurricanes, stores make substantial investments to stock...

disaster supplies to help their communities protect their homes and families. An influx of storm-related product returns can be challenging for retailers to manage financially. Because of that, some stores may opt to temporarily change their return policy on storm-related goods, which should be clearly communicated in the stores. Regards, [redacted] | Ace Care Center[redacted]Helping is Our Business - Caring is Our Commitment

Hello Team, Thank you for taking the time to contact the Ace Care Center regarding the customer complaint 11125383. I had notified the store of the situation and the complaint and they were going to reach out to the consumer back on 02/08/2016. The store gave the customer an extra chair and the...

customer was pleased with the result and has been back in the store ever since. Please let me know if I can assist you with anything else today. We appreciate your business and look forward to seeing you again soon at Ace Hardware. Incident: [redacted]Regards, Melissa *. | Ace Care Center(888) 827-4223Helpful is our Business – Caring is our Commitment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Afternoon [redacted]Credit will be processed for the $10.84 shipping charges.We apologize for the inconvenience this order caused.Kind Regards, [redacted]. | Ace Care Center([redacted]Helpful is our Business - Caring is our Commitment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, We did try to contact the customer to let him know we did issue the credit back for the shipping charges and also apologized for the service he received. Also left the Ace Care Center number [redacted] to call back and refer to incident [redacted] should he need...

anything else. [redacted]
[redacted]Helpful is our Business - Caring is our Commitment