Ace Hardware Warehouse

The messages sent did not include everything. I explained to him my house had black mold and my children were getting sick and I had to move with short notice. I have always day or even in the middle of the night dropped everything and answered his questions or worked on his siteI have proof through text messages. I did not pressure him into a new site. I gave him the information. On Friday May 13th I sent the login information he requested. On Sunday May 15th I received this response below. On May 19th he requested updated theme files and license files which I sent same day. Even though he below has stated to release me of all obligations and responsibilities of the site, I will not give a refund however, I am hosting his site and willing to apply $for the maintenance package towards years of hosting. Which is more than $value. He has prepaid in the past for a service which he did not use and I honored and applied it towards his balance in the past. I am a honest and fair however I have spent alot of time and even put my own money into his projects. I have always been more than fair. That is the best offer I can make. From: Trach Masters LLC [mailto:[email protected]] Sent: Sunday, May 15, 7:AM To: Creative Web Designs Subject: Re: FTP login Yes we will have you transfer all documents this week and relieve you of any obligation to our site and business and responsibilities by end of week. We filed a complaint with chamber of commerce and Revdex.com and will close complaints once all records are transferred. We are also set to file at the county courthouse on Monday, we will proceed and drop claim once all is transferred successfully. You did not fulfill your obligation to the site. You build a site with errors and in months have not been able to fix the problem. We have hired another web designer to fix this mess. Thank you for your business from Trach Masters staff. Email: [email protected] Web address: www.trachmasters.comContact us at: (210) 870-

Complaint: [redacted]
I am rejecting this response because:  This person was paid in January for a whole year to fix problems related to our site.  When she built our previous site, it had many problems wrong with it from the beginning.  She talked me into getting another site, promising it would be a better site with problems fixed.  From day one when she turned the site over to me, there was problems that she couldn't or did not want to fix.  In May, only 5 months into the yearly subscription, she stopped responding and never fixed our site.  I texted her and called her many times without answers.  I finally decided to get someone else involved and to date she has not refunded me for the services she did not provide.  Her response time was always lame and slow.  She always had excuses as to why she did not answer and never fixed the site.  Below you can see where she was aware of the problems with the site immediately after she handed it over to me also where I paid her a yearly maintenance fee which she only fullfilled 5 months of.  RE: Problem with website [redacted] 5/9/2016You I have been out all day.  It was working and I had not heard anything otherwise in over a month.  I will check it out again.  Sincerely From: Trach Masters LLC [mailto:[email protected]] Sent: Monday, May 09, 2016 1:10 AM To: [redacted] <[email protected]>; Creative Web Designs <[redacted]> Subject: Problem with website My customers cannot see past the current May schedule.  They cannot sign up for a class in july.  This problem is ongoing and really getting annoying.  You keep saying you're going to fix it but yet problems remain on this site.   Thank you for your business from Trach Masters staff. Email: [email protected] Web address:  www.trachmasters.comContact us at:  [redacted] Your images and the site breaking like it is now has not been going on for 5 days.  But I will restore the site.  You have all of the logins I sent over.  The site is not a mess.  They will tell you that to get you to build a new site.  There is only the one issue with the calendar switching months.  Sincerely From: Trach Masters LLC [mailto:[email protected]] Sent: Sunday, May 15, 2016 7:26 PM To: Creative Web Designs <[email protected]> Subject: Re: Problems Btw the web designer I have contracted has not done anything, he just got the passwords this morning.  The problem started somewhere around 5 days ago. Thank you for your business from Trach Masters staff. Email: [email protected] Web address:  www.trachmasters.comContact us at:  (210) 870-5141     From: Creative Web Designs <[email protected]> Sent: Sunday, May 15, 2016 7:17 PM To: 'Trach Masters LLC' Subject: RE: Problems  I have not touched the website.  I gave you the logins.   From: Trach Masters LLC [mailto:[email protected]] Sent: Sunday, May 15, 2016 7:08 PM To: Creative Web Designs <[email protected]>; [redacted] <[email protected]> Subject: Problems The site is currently not working and we need to know if there is a backup.  We did nothing to cause these problems.  The calendar does not work when we click it and has caused me to lose a class tomorrow that I was going to get paid $1200 for.  Also the pictures in the front page dissappeared with the class descriptions and we did nothing to cause them to dissapear.  The web designer we hired will not touch the site and he said it is a mess.   Thank you for your business from Trach Masters staff. Email: [email protected] Web address:  www.trachmasters.com Contact us at:  [redacted]   This is proof that I paid for a year maintenance renewal: You've received an invoiceHello trach masters,Creative Web Designs sent you an invoice for $274.39 USD. Note from Creative Web Designs This is for your hosting and domain renewal. It is also for your yearly unlimited maintenance renewal which if you continue I will honor my old price of $300 (which I now charge $500 per year). I also discounted the $150 for the ecommerce deposit you paid in September. Sincerely View and Pay Invoice Summary of this invoice Sent to trach masters [email protected] Sent from Creative Web Designs [redacted] Invoice number 2921 Date payment is due Dec 28, 2014 Amount $274.39 USD

I originally started working with Trach Masters back in 2014.  I created a website for him.  Which in his own words "I am totally satisfied".  He wanted alot of updates so I offered him a package which everytime he texted or emailed I always completed what ever he needed.  I have...

documentation of all of our correspondence.  My client also had access to make changes to his website which I always fixed anything that got messed up.  I spent countless hours on the phone and texting instructing him how to add his classes to his site.  I have countless email correspondence asking for things which show my completed responses. He was having issues with his payment processing company (not the site) which was not processing clients payment.  He also started asking about incorporating adding another location and online classes as well as a fresh new look which is why we started talking about a new site.  I never pushed him into it I only gave him the information and he said he would talk it over with his partner. I also fixed his site when it was completely broken from letting someone else make changes to it.  This is an email from my client.  I also have emails showing that I gave them everything they asked for: From: Trach Masters LLC [mailto:[email protected]] Sent: Sunday, May 15, 2016 7:57 AM To: Creative Web Designs <[redacted]> Subject: Re: FTP login Yes we will have you transfer all documents this week and relieve you of any obligation to our site and business and responsibilities by end of week.  We filed a complaint with chamber of commerce and Revdex.com and will close complaints once all records are transferred.  We are also set to file at the county courthouse on Monday, we will proceed and drop claim once all is transferred successfully.  You did not fulfill your obligation to the site.  You build a site with errors and in 5 months have not been able to fix the problem.  We have hired another web designer to fix this mess. Thank you for your business from Trach Masters staff.