I brought my vehicle (2009 Audi Q5) into your place for a standard oil change and alignment where it took approximately 10 mins for someone to come to the front since he was in the back on the phone and from the conversation overheard didn't sound work related. A[redacted] gentleman finally came to the front and received my information for my vehicle and description of what I wanted. [redacted] I asked approximately how long would it take and he said a couple hours. Approximately 3 hours later I arrived there where my vehicle was finally being brought into the bay. I understand it was busy and waited in the waiting room. Once the alignment and oil change was done I paid and took my vehicle home.
During the week I have noticed that I started to receive some pretty bad oil spots on my driveway and was curious where it was coming from. I noticed it was my vehicle and I called the North London location and notified them about my situation where they told me to bring it back in. Now taking a second day off to do a simple oil change and alignment I had to bring it back to them where they looked at it and told me they just over filled the engine. [redacted] I also asked him about the damage to my driveway where he said that I can buy some degreaser, which I feel I shouldn't have to pay for, to fix my driveway. [redacted] Once they replaced it I had to leave the under carriage, where the sponge was completely soaked of oil, overnight to dry up. At this point I am completely frustrated and felt that I have waisted a lot of my time which shouldn't have been taken.
To top everything off I have just purchased new winter tires from [redacted] and they notified me where my alignment is still off on my vehicle when they were balancing and installation. [redacted]
Sincerely,
[redacted]
I brought my vehicle (2009 Audi Q5) into your place for a standard oil change and alignment where it took approximately 10 mins for someone to come to the front since he was in the back on the phone and from the conversation overheard didn't sound work related. A[redacted] gentleman finally came to the front and received my information for my vehicle and description of what I wanted. [redacted] I asked approximately how long would it take and he said a couple hours. Approximately 3 hours later I arrived there where my vehicle was finally being brought into the bay. I understand it was busy and waited in the waiting room. Once the alignment and oil change was done I paid and took my vehicle home.
During the week I have noticed that I started to receive some pretty bad oil spots on my driveway and was curious where it was coming from. I noticed it was my vehicle and I called the North London location and notified them about my situation where they told me to bring it back in. Now taking a second day off to do a simple oil change and alignment I had to bring it back to them where they looked at it and told me they just over filled the engine. [redacted] I also asked him about the damage to my driveway where he said that I can buy some degreaser, which I feel I shouldn't have to pay for, to fix my driveway. [redacted] Once they replaced it I had to leave the under carriage, where the sponge was completely soaked of oil, overnight to dry up. At this point I am completely frustrated and felt that I have waisted a lot of my time which shouldn't have been taken.
To top everything off I have just purchased new winter tires from [redacted] and they notified me where my alignment is still off on my vehicle when they were balancing and installation. [redacted]
Sincerely,
[redacted]