Ace Heating and Air Conditioning

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello Revdex.com, Thank you for sharing the customer concerns for order #*** This matter was resolved internally with an email response sent to Mr*** on 2/9/ Sincerely, *** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

When Mr. [redacted] came into our store, we worked with him to schedule his bicycle for a tune up.  In addition to the agreed upon $65 tune up, he requested that we install new tubes and a chain, which was written on the service order.  Our service writer noted for our technician to install...

these additional parts, but we failed to include the prices of the tubes, chain, and tube installation.    We have taken the time to reach out and talk with Mr. [redacted] to better understand his frustrations and concerns with our business practices.  We have heard is complaint and have already put improved processes in place to ensure clarity and transparency with regards to estimated work as well as listing specific prices at the time of writing the service order.    Mr. [redacted] has taken possession of his bicycle and we adjusted the pricing, not charging him for additional installation labor, and only charging him for the cost of the parts he requested to have installed (tubes and chain) and the tune up, which were agreed upon at the time of writing the service order.  It is our understanding that we have heard and responded to Mr. [redacted] complaint in a manner that is amicable to him.    We are disappointed that he has had such a poor experience with our store and have shared this with him. Tell us why here...