Ace Hi Products

My name is Luanne Sh*** and I am from Taylor's Garage, Inc responding to the complaint ID # ***Customer did bring her vehicle into our garage on Sept She states she was called at 11:to come get her car She was not called, she called us to ask if it was done and was
informed it was not we would call when it was, which was around 3:when our mechanic punch out on the work order The phone call to her was sometime after that by the time the office girls received finished work order.Customer complain of dash peeling above instrument panel,garage foreman told her we didn't pull cluster could not have done that damage but will replace the old glue, also complained air conditioner didn't work advised it didn't work when it came in the system was empty, which was stated on work order.Next day garage foreman glued dash best could, dash is warped from being that way for sometime, customer complained upon picking up not good enough wants money back, I told her no sorry I can't please you but damage not caused by us She left and called an hour later now she says we cut her carpet I said no carpet was not removed she said it was in our care when damage happened.Two days later customer calls again and is now saying wires hanging and threaten to sue, that same day she called and asked for the owner to get this situation resolved She informed the office girl the vehicle still doesn't work and we cut her carpet and we didn't put her wires back and messed up her dashboard She, also, stated that she would be taking us to court.Taylor's received court papers and was advised customer went to *** *** *** for an estimate, Taylor's contacted *** and requested copy of estimate No where on said estimate was there any mention of heater problem Garage foreman stands by word damage to carpet and dash was not done while in the care of Taylor's Garage As he was involved from start to finish.Any other information is needed by Taylor's Garage please let me know.SincerelyLuanne S***