Ace Lawn Mower Repair & Svc

October 23, 2014In response to your letter of February 3,2017:Merchandise was ordered by a [redacted] It was shipped by [redacted] and receivedIf there was a problem with the order and if they called US we would have had [redacted] pick up the merchandiseWe do not ship unless merchandise was ordered [redacted] did the orderingWe were not aware of any problem until we heard from [redacted] Thank you for bringing this to our attention.Edward SManager

October 23, 2014In response to your letter of February 3,2017:Merchandise was ordered by a *** ***It was shipped by *** and receivedIf there was a problem with the order and if they called US we would have had *** pick up the merchandiseWe do not ship unless merchandise was ordered***
*** did the orderingWe were not aware of any problem until we heard from *** ***Thank you for bringing this to our attention.Edward SManager

See Attached:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: *** *** did not ever place an order for the items sent as stated beforeTheir response is a lie which should be obvious by the multiple complaints filed similar to oursThis company is in the business of scamming consumers by sending products that were never ordered and then billing them a ridiculous amount for a product that has very little value hoping that the invoice slips through the accounts payable department by attaching an employees name to the orderWe received a box of earplugs and a box of face masksAfter searching for the exact same products online it is found that both of these have a retail value of approx $15-$and we were billed $and $respectivelyThis is outrageousWe have never opened the boxes sent to us and have not used any of the materialsAny reputable company will gladly accept returns on products that are unopenedOnce again this is in addition to the fact that we NEVER ordered them to begin withWe have asked the company to pick up the products sent and to refund our money but they have been clear that they are not interested in doing thisI expect the company to provide a reasonable resolve to this problem ASAP
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The merchandise was
never ordered by anyone at this companyNot only was it not ordered, but it was sent to a company that does not exist at this addressAfter receiving the box, we kept it off to the side because there was no invoice, packing slip or contact information from the sender About a week later we received an invoice for an ridiculous amount of money We also do not have anyone by the name of *** *** that works here!!If you read the reviews of this company on line, you will see that this company "SCAM'S" people and companies into accepting their overly priced goodsAs a matter of fact the ** *** that was sent to us for well over $per can can be purchased all day long at the price of $per can.His statement is also incorrect about my foul languageThe reason I say this is because when I complained that he was trying to scam us, he called me an ae!!! After this man called me an *** is when I became very irritated on the phone and used a few fine words for him as well.The merchandise was only sent back after I demanded that he have *** pick it up and delete our invoice I am sure that he will be scamming someone else into purchasing these overpriced goods!!My suggestion is that you do much needed research on this company and report it accordingly!Regards,
*** ***