[redacted] did not call this office times yesterday as stated in her complaintShe was responded to via email times yesterday [redacted] purchased services from our company on for a BOC-and the UCR filingThe Boc-was only $NOT $as she stated [redacted] also signed and completed the authorization form which clearly states that we do not file for the UCR until the insurance is placed on file with the FMCSA and that they have days from the day of purchase to complete the necessary filings or we closed the fileOnce the File is closed the authorization form [redacted] signed also states that there is a $fee to reopen the file for completionI fully explained this to [redacted] yesterday in our email correspondenceI also explained to her that being it was the end of the year and wanting to assist [redacted] with getting things wrapped up for her filings I went ahead and pulled her file waving the $fee and completed her UCR for her and sent it to her [redacted] tried to tell me yesterday that we were wrong about the day her insurance posted and I also told her that she was welcomed to get on the FMCSA site and see the date it was posted in black and white for her selfI will be attaching you a copy of the authorization form, the receipt, a copy of her Insurance post date proving that her insurance was placed on file long after the day her file was closed which was October 30th days after the purchase of her filings with Ace Licensing [redacted] Insurance did not go on file as needed until November 19th [redacted] was not given a phone call yesterday because once we are told a Charge back is being placed all correspondence is done from that point on via email so there is documentation of the conversations for both parties involvedThe email containing the info I will be providing will be following this response asapThank you, [redacted]
[redacted] did not call this office times yesterday as stated in her complaintShe was responded to via email times yesterday [redacted] purchased services from our company on for a BOC-and the UCR filingThe Boc-was only $NOT $as she stated [redacted] also signed and completed the authorization form which clearly states that we do not file for the UCR until the insurance is placed on file with the FMCSA and that they have days from the day of purchase to complete the necessary filings or we closed the fileOnce the File is closed the authorization form [redacted] signed also states that there is a $fee to reopen the file for completionI fully explained this to [redacted] yesterday in our email correspondenceI also explained to her that being it was the end of the year and wanting to assist [redacted] with getting things wrapped up for her filings I went ahead and pulled her file waving the $fee and completed her UCR for her and sent it to her [redacted] tried to tell me yesterday that we were wrong about the day her insurance posted and I also told her that she was welcomed to get on the FMCSA site and see the date it was posted in black and white for her selfI will be attaching you a copy of the authorization form, the receipt, a copy of her Insurance post date proving that her insurance was placed on file long after the day her file was closed which was October 30th days after the purchase of her filings with Ace Licensing [redacted] Insurance did not go on file as needed until November 19th [redacted] was not given a phone call yesterday because once we are told a Charge back is being placed all correspondence is done from that point on via email so there is documentation of the conversations for both parties involvedThe email containing the info I will be providing will be following this response asapThank you, [redacted]