Ace Manufacturing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12713249, and find that this resolution is satisfactory to me."We will refund the difference of $from the internet price, including $in sales tax and $interest charges based on her contract rate of 9.29% for months and cancel the current year protectionThis would result in a check issued to [redacted] ***n for$2514.75." Regards, [redacted]

It is still our position that the salesperson did not recommend or mention advice to [redacted] against rental insurance As a goodwill of Banner, we will provide two days of courtesy transportation as long as the repair work is done at Banner Chevrolet [redacted] must provide insurance, valid license a credit card for incidentals This is a one time exception Accept this offer as our last reply to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11629646, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I do not accept the response due to the fact that the sales rep did tell me that my car was under warranty and that I have rental in my warrantyWhat the sales rep fail to tell me that it did not cover physical damage and it only covered mechanical damageHe did not tell me this ALL HE TOLD ME WAS THAT I DID NOT NEED RENTAL INSURANCE ON MY VEHICLE BECAUSE IT WAS UNDER WARRANTY SO I WOULD GET A RENTAL IF ANYTHING HAPPENDI WOULD HAVE PURCHASE RENTAL INSURANCE THROUGH MY AGENT

Banner Chevrolet understands the importance of customer satisfaction and missed communications can occur However, after listening to [redacted] and discussing in details of this event with our staff, it was determined our salesperson acted appropriately It was further verified in [redacted] written complaint The salesperson Larry H [redacted] admitted he advised [redacted] she did not need to duplicate the extended mechanical warranty being offered by the insurance company The fact is GM will provide alternate/rental for warranty service and [redacted] stated MrH [redacted] told her [redacted] missed understood advice to decline extra warranty from the insurance company vsrental insurance caused by physical damage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12496457, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Banner's response is BSNo one from Banner Chevy has reached out to me one time concerning this matterOther than replying to this complaint with lies and an empty promiseI called the number listed in the previous response and left a message and again I received no responseI am open to hear what deal they can offer me to make up for the wasted time and lies I have experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12496457, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I did not misunderstand the mathThe salesman did! I emphasized the deal I wantedHe made his own assumptionDo not put the blame on meWhen it is in writing that I wanted to get out the door at $40,with tt&l included is pretty obvious what deal I'm looking forThe salesman assumed that number was after my trade inThe total price had nothing to do with the trade inHe assumed this on his ownThe numbers aren't even close if you factor in the tradeI also attempted to offer another deal of $39,000, I'll pay my tt&l but I wanted $24,for my trade inI emailed Kim this offer who told me she would check into it when she got back to workIt has been weeks now, and I've still yet to hear backSo don't try to put the blame on meBanner is guilty of a bait and switch which did not workAttached are copies of the emails that were sent back and forth Regards, [redacted] ***

We value [redacted] consideration to visit Banner Chevrolet However, he misunderstood the math which included traestimate I tried everything possible to explain the difference I'd like to invite [redacted] back in to start over to conclude this sale and make sure he is completely satisfied

I spoke to the customer and explained our policies regarding a prior customer putting a deposit on a vehicleThis deposit entitles them to full rights to the sale of that vehicleAfter further discussion the customer stated that she understood our policy is just that she did not know the policy at the time The customer stated that she will contact Revdex.com and explained that she is completely satisfied after hearing from Banner Chevrolet