Ace Notary and Tax Service

The vendor finally repaired the damage to the front lawn on Saturday, December 2, 2015.I now consider this issue to be resolved.Thank you Revdex.com for your assistance

TSeptember 26, 2017On Feb2, our installers dense packed sound deadening cellulose in MsR’s empty bedroom wallsWe plugged and patched the holesWe also installed sound attenuation Rockwool batt insulation in her basement ceiling, below her bedroom and bath areas, held tight with support hangersWhen our salesman was performing the original evaluation, it was explained to MsR that we can only insulate the space between the floor joistsThe floor joists themselves are a conduit between the flooring and the basement, and will not stop vibrations or noises, from walking, sub woofers, and other activityWe addressed MsR’s complaints in a timely mannerWe added material to both the walls and ceilings at no extra chargeMsR remains un satisfiedWe fulfilled our contractMsR is using this forum to try to damage our company because she lost her disputes with both her bank and credit card companyWe are sorry that she will not accept this outcome and move on.Sincerely, The Management American Insulation Technologiesell us why here

We do hope the client will accept our sincerest apologies During the timeframe involved our Office Manager, ***, was out of the office a great deal as her father was diagnosed with terminal cancer and passed away within weeks of diagnosis The office manager plays a key role in some
of the issues involved and again we do apologize. The refund will be mailed tomorrow 2/11/via cashiers check in the amount requested by client. In addition we do fully warranty our workmanship for a period of five years and will glady assist in the eventy there are any issues resulting from work we completed

Revdex.com:I understand from the voice message that I received from the Revdex.com today that I have five (5) days to respond to your latest message to me dated 2/10/16, which means I would need to respond to you by Monday, 2/in order to meet your timelines I further understand that if I do not respond within those timelines that the Revdex.com will consider the resolution acceptable I am writing today to request an extension to that timeline because of the specific dates, and holidays involved in that five day period According to the business' response, the check is to have been mailed on the 11th As of today's mail, I have not received the check I will NOT consider this matter resolved until such time as I have received and have successfully cashed the business' check Even if it arrives tomorrow, since Monday is a holiday and the banks will not be open, I am writing to you to inform you that I will not be able to meet your five day timeline, and respectfully request that your timeline be extended to at least Wednesday, February 17, in order to allow me adequate opportunity to either resolve or further dispute this matter Thank you for your understanding and assistance on this matter
Regards,
*** ***

We sincerely apologize for our failure to communicate better with Mr. [redacted], it is our full intention to repair any damages done to the yard.  We have a crew member that runs a landscaping company in the insulation off season and that individual will make contact with Mr. [redacted] today to address...

the issues. Thank you - Jessica

The vendor finally repaired the damage to the front lawn on Saturday, December 2, 2015.I now consider this issue to be resolved.Thank you Revdex.com for your assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

TSeptember 26, 2017On Feb. 2, 2017 our installers dense packed sound deadening cellulose in Ms. R’s empty bedroom walls. We plugged and patched the holes. We also installed sound attenuation Rockwool batt insulation in her basement ceiling, below her bedroom and bath areas, held tight with support...

hangers. When our salesman was performing the original evaluation, it was explained to Ms. R that we can only insulate the space between the floor joists. The floor joists themselves are a conduit between the flooring and the basement, and will not stop vibrations or noises, from walking, sub woofers, and other activity. We addressed Ms. R’s complaints in a timely manner. We added material to both the walls and ceilings at no extra charge. Ms. R remains un satisfied. We fulfilled our contract. Ms. R is using this forum to try to damage our company because she lost her disputes with both her bank and credit card company. We are sorry that she will not accept this outcome and move on.Sincerely, The Management American Insulation Technologiesell us why here...

3/2--Ms. [redacted] called to say the Western Union check arrived and she cashed it. This concludes her complaint with the company.3/2--Ms. [redacted] called to say the Western Union check arrived and she cashed it. This concludes her complaint with the company.