Ace Organic Cleaners

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

February 18, 2015Dear Madam,With reference to your letters dated Jan & Feb 2015, please be informed that we, Ace Organic Cleaners, are very sorry for not resolving this matter cordially with the Korean customerI would like to discuss two concerns with you today; the scarf and the dress.As for the scarf.When the customer complained that her favorite scarf was damaged in more than different areas, we explained that the scarf was placed in a dry cleaning net, exclusively used for delicates, before actually dry cleaning it to avoid damaging the scarfTherefore it is highly unlikely we could have made any damage to the scarf through dry cleaning.According to the customer the scarf was purchased 2-years ago but she could not remember the exact time of purchaseTherefore we requested her to bring the receipt, so that if she purchased her scarf recently, we may personally visit the scarf store and ask for an exchange of the product.However, she visited the scarf store herself to have the scarf repaired INSTEAD OF RECUESTING FOR AN EXCHANGE as we have previously discussed, and surely, she failed to get it repairedIn accordance with the customer's information you have on file, the scarf was purchased years agoThe length of time since date of purchase makes us strongly believe that the scarf was damaged dueto "wear and tear".Even with our continued pleas to bring the receipt of our concern, she had failed to bring in the receipt on every visit, but instead insisted that she receives the full amount at the time of initial purchase to buy a brand new scarfWe told her to wait on several occasions because as you know, the dry cleaning business can get very busy and the demands of other customers have to be met as wellRegardless, she would not understand our need to serve other customers who were waiting in line before her, and became very frustrated from waitingDepending on the time of the day, there are hours when there are no customers in the dry cleaners, but at times, 3-customers can be waiting in line and we cannot disregard everyone else's orders who came before her.As a result, she chose to take the complaint directly to your office, and did not give us a chance totry having the scarf exchanged by not bringing in the receipt.We would like to solve this problem amicably if she would cooperate with us rationally withoutrepeatedly insisting the full amount of her scarfAs for the dress:It is explicitly written or our Invoice customer copy that the Responsibility is also disclaimed for trimmings, buckles beads, buttons, bells and sequinsEven though we recommended that shepurchases her favorite buttons herself so we may fix them free of charge, she has failed to do soAs tailors, we cannot choose and purchase buttons for our customers because it is very difficult to matchthe customer's personal taste.We are ready to resolve this matter any time with her cooperation.If you have any questions or concerns, please do not hesitate to contact me.Best regards,Yong HOwner

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They wrote just excuse,and blame me.First, i've not wore a [redacted] scarf every day for 5 years. So,it can't be naturally damages it byself. Im wondering how come  damaged a [redacted] scarf and [redacted] dress same time together.It seems like they did dry cleaned very strongly.Second,I told them last talking on phone that I got a recipt. So when you ready to pay me call me,but they didnt call one time.And,I told them you dont do for me nothing like that i'll report to Revdex.com,and theh said go ahead.Third,they're woking husband and wife,and other Korean assistant at front desk.Anyway,i'm the custumer too.But,they allways made me standing alone for a while even though they dont do nothing.Really,I don't want to talking with them samething about that. Then,they've naver shown me any button so far.Whatever,of couse they has to fix free that dress button.Finally,I don't see any word like "apolozie".They wrote the scarf is naturally damaged,no pay full amount,.........What they're going to do for me;I find button for them and they can fix,they dont want to pay because used scarf?.Anyway, I attached a recipt and a photo.I want compensate for damage as follows.The scarf price was $275 + tax ,but  it cost increase now $355 + tax.(you can buy for me).The button seems like similar eight button.If You don't want to pay full amount about a scarf, i'm going to do othet acting. I'm sorry.
Regards,
[redacted]

February 18, 2015Dear madam,With reference to your setters dated Jan 29 & Feb 09 2015, please be informed that it is very sorry for us that we, Ace Organic Cleaners, received letters from your office for the captioned failing to solve this matter well with the Customer in Korean.First of...

all, when the customer complained that her favorite scarf was damaged more than 10 parts, we explained we dry cleaned it after putting it in the dry cleaning net to avoid damaging the scarf. So we did not make any damage on the scarf.According to her it was told that she purchased 2-3 years ago but could not remember exactly. Therefore we requested her to bring the receipt, if purchased it so recently, so that we may ask scarf shop to replace it with receipt,However she visited the scarf shop directly to repair it INSTEAD OF REQUESING TO EXCHANGE and she failed. In accordance with her information you received it was purchased 5 years ago. We can say that the scarf was damaged naturally because of "wear and tear"With our repeated request to bring the concerned receipt, whenever she visited she did not bring the receipt and she insisted to get money to buy new scarf.We told her to wait because cleaning business as you know very well is difficult to serve the customers well, But she would not understand our situation to serve one by one customers in line with, Sometimes there is to customer but sometimes 3-4 customers in the same time.Lastly we requested her to bring the receipt but she is still not coming with it, Instead she took the complaint way to your office.We would like to solve this problem amicably if she could listen and agree with US rationally not insisting the full amount of new scarfIt is written on our Invoice customer copy that Responsibility also is disclaimed for trimmings, buckles beads, buttons, bells and sequins. Even though we suggested her to purchase the favorite buttons for herself so that we may fixed them free of charge because it is very difficult to choose and buy buttons in her favorite way.We are ready to solve this matter any time with her cooperation.If any questions or concerns, please do not hesitate to contact me{TEL:[redacted]).Best regards,Yong HOwner