Ace Parking Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, There are several discrepancies here in Ace Parking's report On the day of my arrival, I specifically asked the valet parking attendant if there were any other options for guests to parkHis response was, "No, valet is the only option for this hotel" Also, does it seem reasonable to ask a guest to park his/her car two blocks awayIn a parking lot owned by ACE Parking???? My wife can contest to me asking the attendant this on the fist day of our arrivalWe were appalled at the $a day chargeOn the day we noticed the damage, I notified Embassy Suites Management via a phone call on my way to the amusement park for our appointmentIf an email was sent to ACE Parking Management regarding the damage, after 10pm, that isn't my faultWe had to make an appointment, which we scheduled on our Family vacation or we would have lost out on our deposit My wife photographed the damaged prior to us leaving for evidentiary purposesWe can provide this to if needed I want to address the Parking Manager's claim that I stated the following; "As a good business owner you have to pay me" I never said those wordsI would never use those words as it sounds like an expectation or threat If he has a recording of me saying that, then I would like to hear it I advised him during our discussion that I did not cause the damage, that I have to drive back to Northern California with my family and a damaged tireI advised that I didn't feel safe doing so and would like some type of resolution or answer on what his investigation would discover prior to my departure from Southern California I needed to replace the tire prior to going back up north and felt that I did not cause the damage, therefore I should not have to pay He obviously misinterpreted this statement to "As a good business owner you have to pay" To address his statement regarding if damage was caused to the rear tire, there would have been damage to the front tire This is an incorrect statementIf in fact you make a turn into a driveway, your front end will commonly swing wider than the rear of your vehicleIt's simple physicsIf my vehicle, an SUV was to turn into a garage, such as the one at Embassy Suites, where a curb at the entrance is protruding outward, the rear of my vehicle would have struck the curb, because of the valet turning sharply I would ask that the Parking Manager take photos of the entrance into the garage to prove my point to youI would also ask that he provide CCTV footage, if available to disprove my statements regarding vehicles and how they enter the garage at Embassy Suites In regards to his statement of driving my vehicle around two times in the city before reporting this incidentHe is only correct in the fact that this was prior to finding the damage on my vehicle, because the tire was fine during both of those daysI always inspect my vehicle when it is valet parked, or parked in a public area It is common that "hit and runs" occur quite frequently so I wanted to make sure my vehicle was not damagedIn essence, I always look at my car prior to driving off It's a nice car and I take care of my property meticulously In closing, I am very disappointed at this entire incident and how I am having to defend myself and integrityIf I would have caused the damage myself, I would not be filing a complaint about thisI would have just went on my way and paid for a new tire Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ace Parking claims that they are not liable for any vehicle damage that occurs in their garage - - since they state they have taken reasonable precautions (specifically, in this case, they have posted security personnel in their garage) The visible presence of security guards in the garage IMPLY that vehicles will be safe from acts of vandalism The public is thus MISLED into paying more to park in a garage than to park on the street I do acknowledge the "responsibility" language printed on the tickets, but tend to believe the public is being warned of the increased risk of fender-benders in parking garages If a fender-bender had occurred, I agree that the garage would not have any financial liability since they don't park the cars, nor do they have personnel directing traffic inside the garage However, they do have security personnel patrolling the garage - - in effect advertising to the public that our vehicles will be safe from vandalism My auto insurance covered the cost of repairing the vandalism damage, but I had to pay the deductible I believe the garage (or their contracted security service) should pay at least part of my deductible Their was some level of negligence in allowing an act of vandalism to occur in their garage - and it's reasonable to expect the garage or the security service to be held liable for that negligence Regards, [redacted] ***

Dear [redacted] ,We offer a rate of $for 0-hours, a daily rate of $starting at 9:am, and if available an Early Bird Rate of $The pay station is programmed to reflect the rates owed for any given time period, and all signs direct guests to pay in advance, prior to walking off the lot.Unfortunately, due to your non-payment, we booted your vehicle as per our policy Ace apologizes that you couldn't get a hold of anyone as our office was closed for the holidayHowever, payment is still required as the signs clearly indicate Ace would like to offer you as a good will gesture, complimentary parking for your next visits to our lot I understand you do not normally drive, so this offer is good for one year (January 2015-January 2016) Please reply with the make, model and license plate for your vehicle to accept this offer Again, our sincere apologies for this misunderstanding We will look into updating the rate sign to be clear on the difference in rates of pay should a guest not go to the pay station to see the actual rates.Thank you,Ace Parking

This complaint has been resolved After I solved this this person brought up alot of other things that I will not be resolving but this issue is resolved!! E-mail below