Ace Quality Construction Services Inc.

Complaint: [redacted]
I am rejecting this response because: I will still be open to him coming out and resolving the issue. The complaint is not about his "responding" to my text and voicemails. It's about actually coming out and taking care of the problem. The problem I have is that we are a couple of days from February and he still hasn't been out to look at the problem. That's approaching 5 months. Especially when the issue was a problem right out of the gates.....within a week to 10 days. The other problem I have is I was NEVER told that I could have a potential problem with moisture in the concrete and this could happen. If I would have been told this I would have never have had the concrete stained. I assumed that after talking to him and his years of experience in doing this and looking at his website that he is a member of the Accredited Revdex.com that he knew what he was talking about. But to make implications that well some[redacted]es concrete has moisture and this is not his issue and to put it off on me is not acceptable. Again, I was never told about this potential problem. I was told that this would last "10 years if not forever". Put yourself in my shoes. That's about a solid and strong as it gets. But to have this happen right out of the gates and not get fixed is unacceptable.
Regards,
[redacted]

First of all we were referred to [redacted] from a friend of there's that my Partner [redacted] has done business with. We were Hired to do some minor remodeling work, remove cabinets, cut opening In a existing wall for pass through add a small wood countertop, install a track light And build a short...

wall 7'x8' and that was it. We had a site meeting with [redacted] and [redacted] and discussed the process to retain a CErtificate of occupancy from the COSA so when they would be ready to open the small sandwich salad lease space. So I offered my time at no charge to join them to go down to the COSA permitting offices together to talk to a COSA Rep about what would be needed for there lease space and type of business they wanted to open to help guide them in the right direction. We spoke to [redacted] COSA Rep and he explained the full process to them and what would be required for this type of business. [redacted] told them they would need architectural plans and drawings and details submitted to COSA for a plan review and approval process by COSA officials. I simply referred them to [redacted] a plan designer to help them with the plans required by COSA and to obtain a permit directly through [redacted] and [redacted] was hired by them to provide plans, drawings, and building permits for [redacted] and [redacted] and [redacted] hired and contracted directly with [redacted] not with Ace for these services!! Ace started the work we were contracted to do and mid way we were asked to do additional work, install kitchen appliances, electrical work, etc... Ace continued to ask [redacted] when the building permit would be approved so that my plumber and electrician can pull there sub permits for the building permit that would be issued. We finished our contracted work and the building permit was still not approved by COSA. In fact the day I found out by the landlord that she was firing us the permit was still not approved by COSA until several weeks after she fired us the permit was approved. All our work was completed and we to this day have not been paid for our services in full. [redacted] and [redacted] never told Ace that they were fired she called and emailed the landlord and told them that's how I found out by the landlord. The landlord forwarded the email [redacted] sent them to me and I was shocked because we went above and beyond for them. We never told [redacted] and [redacted] that we were not going to get our trade permits and inspections but could not get them due to the building permit not being approved. We feel we did what we were hired to do per contract. We were not hired to help them open a restaurant or obtain building permits and plans and drawings!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as no other unpaid bills arise such as these did.
Regards,
[redacted]

I would like to schedule a [redacted]e and day to come out and take a look at the stained patio and try and figure out the problem and a resolution. I will contact [redacted] no later than February 17th to schedule [redacted]e and dateif that works for him and he agrees.Thanks,[redacted]