Our insurance carrier has made a reasonable offer to Mr*** based on the actual cash value of damages to his floorMr***'s floor is approximately years old and he is refusing to accept the depreciation value offered to him by the insurance company.Mr*** is seeking to be
reimbursed for money he spent to stay at the Hilton Hotel and also meals eaten at local restaurants 3x a day for his entire familyThere are several hotels in the immediate area that are less expensive than the Hilton and eating every meal at local restaurant for several days was unnecessaryIt seems that Mr*** is trying to take advantage of this situation and we feel that the insurance company has made him a fair offer
In response to Mr. Brian [redacted]'s claim.Our insurance carrier (Traveler's Insurance Co.) has offered Mr. [redacted] actual cash value damages for his home. Mr. [redacted] is seeking to be reimbursed for a hotel stay that was unnecessary and is asking to be reimbursed for meals that his family chose to eat in local restaurants over the course of a few days. We feel that this hotel stay (which I believe was the Hilton Hotel in Southlake Town Center) was completely unnecessary. After speaking with our insurance provider, we were informed that our insurance adjuster increased Mr. [redacted]'s settlement offer by more than $900 to help with these expenses. The [redacted] family took it upon themselves to stay in a hotel and eat meals in restaurants during the restoration of his kitchen floor. They were not instructed to do this in any way. We regret that Mr. [redacted]'s kitchen floor was damaged and we have made a reasonable effort to "make him whole". The owners of Ace Refrigeration and Appliance had their entire floor replaced in their own home and did not have to move into a hotel or eat breakfast, lunch, and dinner in local restaurants. We feel that the offer made to the [redacted] family by our insurance company is fair and we should not be responsible for his unnecessary hotel stay and restaurant meals.
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID
[redacted], and have determined that this does not resolve my dispute. It
is disappointing to see that Ace Refrigeration & Appliance “ACE” (and their insurance
provider) continues to propose an unacceptable recourse to address
the damaged which they are responsible.
The
offer to cover “Actual Cash Value Damages” is not applicable for 3rd
Party claim. To make us whole we are
formally demanding that ACE and their insurance provider cover All Damages that flow from their negligence. Among those damages include Full Actual Cost
of Repair of our home, reimbursement of costs incurred for temporary substitute
comparable housing, and appropriate out of pocket costs associated with the
repair processes.
Our insurance carrier has made a reasonable offer to Mr*** based on the actual cash value of damages to his floorMr***'s floor is approximately years old and he is refusing to accept the depreciation value offered to him by the insurance company.Mr*** is seeking to be
reimbursed for money he spent to stay at the Hilton Hotel and also meals eaten at local restaurants 3x a day for his entire familyThere are several hotels in the immediate area that are less expensive than the Hilton and eating every meal at local restaurant for several days was unnecessaryIt seems that Mr*** is trying to take advantage of this situation and we feel that the insurance company has made him a fair offer
In response to Mr. Brian [redacted]'s claim.Our insurance carrier (Traveler's Insurance Co.) has offered Mr. [redacted] actual cash value damages for his home. Mr. [redacted] is seeking to be reimbursed for a hotel stay that was unnecessary and is asking to be reimbursed for meals that his family chose to eat in local restaurants over the course of a few days. We feel that this hotel stay (which I believe was the Hilton Hotel in Southlake Town Center) was completely unnecessary. After speaking with our insurance provider, we were informed that our insurance adjuster increased Mr. [redacted]'s settlement offer by more than $900 to help with these expenses. The [redacted] family took it upon themselves to stay in a hotel and eat meals in restaurants during the restoration of his kitchen floor. They were not instructed to do this in any way. We regret that Mr. [redacted]'s kitchen floor was damaged and we have made a reasonable effort to "make him whole". The owners of Ace Refrigeration and Appliance had their entire floor replaced in their own home and did not have to move into a hotel or eat breakfast, lunch, and dinner in local restaurants. We feel that the offer made to the [redacted] family by our insurance company is fair and we should not be responsible for his unnecessary hotel stay and restaurant meals.
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID
[redacted], and have determined that this does not resolve my dispute. It
is disappointing to see that Ace Refrigeration & Appliance “ACE” (and their insurance
provider) continues to propose an unacceptable recourse to address
the damaged which they are responsible.
The
offer to cover “Actual Cash Value Damages” is not applicable for 3rd
Party claim. To make us whole we are
formally demanding that ACE and their insurance provider cover All Damages that flow from their negligence. Among those damages include Full Actual Cost
of Repair of our home, reimbursement of costs incurred for temporary substitute
comparable housing, and appropriate out of pocket costs associated with the
repair processes.