Ace Rent-A-Car Reviews (362)
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We selected the manager's choice option. She choose a Nissan Versa. The suggestion that she initially offered a different vehicle which was rejected is a complete fabrication. Upon my return, when I challenged the charge at the agency, the dealer said that we were offered a truck which we turned down. We were NEVER offered any alternative vehicle. We were given the keys to a Nissan Versa probably the smallest vehicle available. Had we been offered the truck, we would have happily chosen it over the Versa. I am sure the agent never imagined that when she concocted her story about a phony upgrade. Did we sign a document. Yes, we did. It was included among 7 others and presented on a very small screen. There was no explanation of what any were, just that we should sign them. The fictitious upgrade was among them. Our fault is not insisting on scrutinizing all of the screens. Consumer trust is a foolish thing. Nevertheless, I repeat, THERE WAS NO UPGRADE. I should be refunded my $70.
I rented a vehicle from Ace using a Debit card, and as expected (and advertised) an extra $200 security deposit was deducted from my account – the statement at the time of the rental being that the deposit would be returned at the time the vehicle was returned. Two days after the vehicle was returned I called Ace as I had found out that the security deposit had not yet been credited back into my account; at that time I was told that it would take 2-5 business days for the credit to be processed. This delay was never indicated on any contract, nor indicated verbally. Further, I have rented from other major rental car companies using a debit card, and had the security deposit credited back immediately. In the days of instant electronic transfers, the only reason I can come up with for Ace holding the deposit for an extended period of time is so that they can (illegally) utilize funds as a source for interest income.