Ace Rent-To-Own Reviews (14)
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Ace Rent-To-Own Rating
Address: 2429 O St, Lincoln, Nebraska, United States, 68510-1126
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Company representative disclosing personal account information to another person not authorized to speak on my account
On April 22 someone had called to make a payment on my account. A representative by the name of Mike answered the phone and proceeded to inform the caller of the balance to bring my account current along with how far past due my account was and then proceeded to inform caller of how many payments were remaining on my account. After this call took place I was called by the individual making the payment for me when they described what information they were given simply by asking questions. This individual is not listed as an authorized contact on my account nor are the listed as a reference. This is a gross overstepping of company policy to disclose this information to anyone but the account holder without account holders consent and also has the potential to be in direct conflict with Fair Debt Collection Practices established in 1977.
Due to the nature and breech of account privacy it is requested that the company close my accounts and remove my personal information in its entirety from there computers effectively severing any future business relationship.
Contact Name and Title: Lyn ***- President
Contact Phone: ***
Contact Email: ***
It is not clear to me what Mr. is requesting, however, I conducted a thorough investigation of his claims and have uncovered the following facts. Mr. states that a person, who he does not identify, was given personal information about his rental accounts. The facts are, the only person we have had any discussion with regarding Mr. rentals is a person named Crystal ***. Mr. earlier came into our *** location and told us that he had separated from his wife and had begun a relationship with Ms.. He further indicated that he was residing with Ms.. On September 22, Ms. phoned the *** store and indicated that she was calling in a payment on Mr. account, asking how much it would be to get to next Friday, and then asked how much it would be to the following Friday. She then made a payment on Mr. account. She was not given any of Mr. confidential information. She did not ask for any confidential information and was not given any confidential information. She simply made a payment. It is important to note that we have had a longstanding good relationship with Mr., including employing him for several years, and have a wish to continue our good relations with him and great desire to continue doing business with him.
Mr. also references the Fair Debt and Collection Act in his complaint. It must be noted that this act applies only to third party collection companies, not internal collectors for the original creditor. While it is our mission to conduct only the fairest and friendliest collection practices, the Act Mr. refers to does not apply to our company.
It is our desire to maintain a good relationship with Mr. and Ms. and we will do anything within our power to help them. Please let Mr. know that I would love to talk to him if he is having some trouble with payments due to the pandemic, or for any other reason. This National Emergency has left us all in the most unusual and unprecedented situation, and we are doing virtually anything to aid our clients through this difficult time. Mr. can phone me on my business line at ***, Ext. ***, and I will speak with him, and offer any help he needs, personally. Thank you very much.
Raised the amount owed by $*** within a weeks time.
My husband and I did a rent to own on a mattress. On March, Tue. 24th, my daughter paid $*** on our acct. The rep. told my daughter there's around $*** left to pay. We needed to go in to pay it off. On Thur. 26, I called to ask for sure on amount. I was told, under $, around $*** or so. Was told they can't say exact amount over phone. On Tue. 31, went in to pay it off, was told we had to pay $. I asked why it went up so much. Wasn't told a direct answer. Was told that they are not to tell any amount over the phone, It's their policy. He said he'd have to listen to the recorded conversation. But, he wasn't able to retrieve it at that time, he'd listen to it whenever he was able to. We wanted the contract paid off, before they added more to it, so we paid the $.
We'll be content with the extra $*** we paid them.
Contact Name and Title: Lyn ***- President
Contact Phone: ***
Contact Email: ***
I am not sure what caused the confusion, but the last thing we want is a disgruntled client. I have prepared a $*** check and will put it in tomorrow's mail to your address in ***. Thank you for giving us a chance to make this right with you.
(The consumer indicated he/she ACCEPTED the response from the business.)
They are there to provide for people who don't have the money to pay for things outright. Weekly, biweekly, monthly payments. Yes, I understand they need to charge extra to make their money, but wow, the intrest they charge. If you have fallen into hard times and have a hard time getting a payment to them, it close to doubles the amount you owe. We will accept the $, it is finally paid off, thanks to my daughter!!! Will never do business with them, ever again. God please help others, that are having similar problems. They used to have a count down, with $ amount. Now they just have a bar with a marker telling you that you are making progress, when you make a payment.
Im being charged more aftermaking payments than the original amount telling other peoples my business and other people business to me is not right.
I have been with ace rent to own for quite some time and have had alot of stuff bught and returned and have always been told that whenever I make payments there I never lose the money I pay there cause if I return it or if it is repossessed I have credit towards something else and I have been trying to buy a frig and and extra size washer and dryer since *** the original amount sac was *** I got lilttle behind during the flood and they came and took my washer and dryer woudnt wait like three days for the payment and left the frig tho and then brought back and little size washer and dryer *** so this aint working thus is in *** I kept it til *** I had enough I traded it in a good will exchange and I was out of work for medical reasons and signed a medical advance in *** I am just now being released to go to work in *** and now they want to take my stuff again and I have been pay ing for a tv since *** also and now the frig I have had for a year and been paying and the washer and dryer has been paying but has been exchanged I would totally wanted the first set that they couldnt wait three days for but can leave the frig for and here is the kicker I apperentley still owe *** for the set and I still owe *** dollars for a tv that started out with ***sac so my question is where is all the money I have paid and we have re writen aggrements and taken products back and brought LITTLE PRODUCTS THAT WASNT WHAT WE ASK FOR (washer and dryer)and suffered for six months with it cause we was told they didnt have any big units to exchange them with how can I still owe this month and my buyout be more than my sac especially with my new tv that I just got in ***. So the other problem how can you as a business be asking if im related to so and so and if I see so and so very often and if so I need to tell this person that they need to make a payment on there account and if you are telling me this about someone else what are you telling to someone else about my account that I dont believe it is anyof there business unless I tell them if I gave you this person as a reference ok but that is for you to call them not search them out and talk to them and not to get onto you computor cause I know someone and use there reference and contact someone from there refernce and ask them if they know me and tell them they need to contact me I did not give you that person as a reference to contact me and tell you about my account
I would like the business to find all my credits and all my payments and all my waviers and taxes and explain how it can be more than sac i do believe that the frig should be paid by now and the tv shouldnt be more than sac when i ask for buyout and the washer and dryer should have some kind of credits from the original sac price and not be ?? To buyout it
I have read what Mr. wrote multiple times and cannot decipher what he is saying or asking for. I have asked the store manager to contact Mr. and see what we can do to help him. We are willing to do whatever we need to to help Mr., but cannot understand what he has written or what he is asking us to do from the written text he provided. Please advise us what we need to do.
They screw up then get an attitude with you. Never renting from them again. The place to go if you want to be screwed over then disrespected.
Pleasant experience for almost a year until I ran into a little financial troubleI had made my payments every single week for an entire year I fell behind a couple of days and these guys will call everyone including your boss come to find outThat to me is completely understandable you have their merchandise and it's all financed through them so they need to get their money somehowWhere I grew extremely upset is when I gave them their merchandise back and had my accounts cleared and this poorly run store decides to call all of my references and my boss again repeatedly trying to reach me to see if I would like to get my items back and sign a new contract for 28/weekThis makes me irate that this company will hound your employer all so they can close another contractIf you can't get ahold of someone and you have your items back and no money is owed to you move on!!! You don't harass that person's employer jeapordizing their job and livelyhood!
Refusal to pick up merchandise after not showing up at scheduled time
I scheduled to have all furniture picked up because I was moving and scheduled a time 3 times overtime the showed up it was early I either wasnt there or had other appointments to go to now the first time was between 2 &5 and they showed up at 9am the second time they said they came but no one ever showed up and the third time was the other day and they were an hour early and I had another appointment now they are refusing and saying they are not obligated to pick it up and I'm not taking it to them I have no way of doing that I will never go through ace rent to own again ***.
Come pick up the items like your suppose to
We are very sorry for any inconvenience we may have caused in getting the rental merchandise picked up. I have looked into this matter and discovered we have a pick up scheduled for today, *** and 5:00 P.M. Again, I apologize for any difficulties.
Assistant Manager *** called me about a refrigerator, towards the end of the phone call he called me, the customer, a ***.
My husband and I were doing a rent to own on a refrigerator from from Ace Rent to Own. We were making our payments on time. Until my husband lost his job, we let Ace Rent to Own know that he had lost his job and that he was looking for a new job. While he was looking for a new job, Ace kept calling wanting money, we told them we have absolutely no money to our name. When he eats paid we will pay you. After my husband got his new job, *** calls my from Ace Rent to Own, yes I was already irritated when I answered the phone, I was trying to take care of my daughter, *** gave me attitude throughout the entire call and towards the end of the call *** called me a ***. I told him since he had just called me a *** he could have a great day and I hung up on him. Ace Rent to Owns store manager called me today and was putting words into my mouth saying that alls I want is money because we don't have money. I told her that's not it, do not put words in my mouth. I told her since after *** called me a *** I want our money back and they could have the fridge back. She proceeded to tell me that she felt sorry for me and that I needed to stop bringing the past up. I proceeded to tell her I have told many people what her assistant manager had called me and to not go their. When she said she felt sorry for me she wasn't saying it very nicely. Toward the end of the conversation she proceeded to tell me that I would be hearing from her boss and I told her I was going to get ahold of the Revdex.com. Then she hung up on me.
My husband and I want our money back and they can have the refrigerator back. Due to the bad mouthing I received from ***, the assistant manager. That's all we want.
We will refund the rent Ms. has paid on the refrigerator. This would amount to a refund of $***. We will give her the refund at the time we are picking up the refrigerator.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Ace Rent to Own's response because it is exactly what my husband and I were asking for.
went to store last Saturday and signed up to get a freezer. Put $*** down payment.
Three days later went to store and asked to cancel.
On *** my husband and I went to the Ace Rent to own store in *** to rent an upright freezer.
I put $*** down using my debit card and they were going to bring the freezer on ***.
On *** I went in to the Ace Rent to own store and told the clerk I wanted to cancel the agreement and asked for a refund. I was given a postcard with a number to call. After calling that number I was told I might not get a refund because once a person signs a contract they are obligated to keep the contract and pay.
I told them not to deliver the freezer and again asked for a refund. Three different people have told me on the phone I can not have a refund. This is wrong as I never received the freezer and told them I can not afford it.
I am seeking a refund of $*** back to me as soon as possible.
Dear Ms.,
Please accept my apology for the confusion and mishandling of your situation. I have authorized the canceling of your rental agreement and the refund of your $***. It is being processed today and will go out to you in a form of a check and will be sent in tomorrow's mail. The check will be mailed to your home address. Again, I apologize for the delay and inconvenience.
I was not allowed to make a payment on the phone like normal, I was told I would have to wait until a different day.
On *** I called to tell them I would be out of town until Wednesday for a work trip, I asked if I could place the $*** still owed and pay off of at least have it applied to the account so I would not miss my same as cash, I was told no I could not make that payment by the manager ***, and I needed to come in the following Monday *** to make that payment. on Monday *** I was held up at the *** airport because of weather, I called them at 4:47pm to tell them I would not be making it in because of the cicumstances, I was not able to speak to someone, I was placed on hold for 9 min. I had to hang up because I needed to get hotel arrangments and Air arrangments made. I think hold for 9 min is unacceptable. I tried calling 2 times on Tuesday and was not able to get through to anyone. On Thursday when I finally arrived back home I was able to get in touch with ***, who informed me I missed my cash time, I asked him to speak with the district manager *** to come up with a solution. I was not contacted for 11 days. When I was finally contacted I was told there was nothing they could do and they would not extend my cash time again. I never had my cash time extended, I was told I could not make a payment I was denied the ability to pay off my item. Now they tell me I have to pay $*** instead of $*** I was not late on my payment, I was denied my right to make a payment.
I would like them to allow me to pay the $*** to pay my bill off and be done. and Not pay over $*** when I asked to pay the bill and they wouldn't give me that right.
After receiving this complaint, I recognized that Ms. is a former employee of ours, and the last thing thing I want is to upset her. I apologize for the inconvenience and misunderstanding. After looking at the situation, we were able to pay off the mattress account with just $***, complying with Ms. request. This was accomplished by taking the $*** out of a payment made on ***, in the amount of $***. We have taken the remaining $*** and put it in the receivables on the laptop account. Thank you for bringing this matter to my attention. I appreciate your business.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for assisting me, I would like to continue business with Ace Rent To Own, I had a wonderful experience when I was employed their. I appreciate *** Reaching out to me. I will more then likely continue business with Ace Rent To Own for my future needs, but will likely move to the *** branch. Thank you again ***, ***, *** for assisting in making my purchase a better experience.
Employees use guilt to sell products.
I went in to pay off my account for an ottoman and an entertainment center. Let's start off with this terrible experience. I ordered an ottoman from ***. Gave Ace the number, showed them the photo, etc. They delivered the WRONG ONE. I asked them to swap it out for the correct ottoman so it would match my other furniture. The wrong ottoman sat wrapped in my kitchen for almost 2 months, until I delivered it back to the store myself. They refused to come get it and gave me excuse after excuse why they weren't able to come pick it up. Such as the weather, a sick employee, or too many deliveries. Back to paying off my account. The gentleman working told me that he'd only allow me to pay off my account if he could send me home with something else. I explained to him that I didn't need or want anything and I just wanted to pay off my account. He told me that he has a family to support and that if I didn't take anything home with me then I would be starving his daughter because he wouldn't make enough money without enough sales. I refused. He kept pushing and then said he would ring me up something small and I could set it on a shelf. I finally told him to just give me the smallest item and I'd store it in my glovebox and he could call me in 30 days to remind me to bring it back. He rang up a ***. He couldn't find the charging cord and said since I wasn't gonna use it then he technically doesn't need to send a cord with me. I put it in my glovebox, locked it and forgot about it. The employee failed to call me at the 30 day mark. Instead they called me after almost 60 days. They called me at least 3 times a day saying I needed to pay for the item. I refuse to pay for an item that was forced on me to take, was non usable, and they failed to remind me to bring it back. This store is very unprofessional and down right disrespectful. I returned the *** and I will not be held responsible for any charges for the ***.
I am not responsible for any charges the store is trying to bill me for. They have the item back.
I apologize for the misunderstanding and inconvenience. I am sincerely sorry that we did not offer the level of customer service that Ms. has a right to expect. I have looked into the situation and I am pleased to report we have provided Ms. the exact complaint resolution she requested. We have removed any rent due for the product that she took on a free trial and decided not to keep. She now has a zero balance. I wish I could report that we had done some retraining with the person who waited on her at the time she paid in full on her previous account, but that employee is no longer with the company. We appreciate Ms. business and her willingness to bring this matter to our attention.
Repeated add on of amount owed on account.
We bought a dryer on ***. The purchase price was in the $*** range if paid by the 120 days. Payoff date was due to be ***. After making an initial payment of $*** which the sales lady said was to be immediately applied to the $***ish balance we began weekly payments that were our payment due plus the club fee and the % tax. After several weeks we asked for a printout of the balance owed so we could be sure to pay it off in time. We were given a sheet that said we still owed over $***. We knew that to be false because we should have owed around $. The guy working confirmed something weird was going on (***) and that he did calculate we owed $. He said he would have the manager call us. He never did. We spoke with *** in corporate who said that he would have a look at it and speak with *** the manager at the *** location where we were through. *** never reached out to us initially. I finally heard from him on or around ***. He said that the account was messed up, they were unwilling to change the amount we owed despite agreeing that they had messed up our account. He said that the dryer had been labeled wrong and they would lose money if he changed what we owed now. I told him I'm sorry but that's not my issue that someone labeled it wrong because we signed a contract. He said he would extend our contract until ***. This was also something offered to us by *** in corporate and since we had our backs up against a wall with these guys we agree do it. I have emails from *** stating our payoff on the account at that exact point was $***. I told him I would mke weekly payments of $*** and on the fourth week I would pay off the account and close it down. He agreed to that. I asked him are you sure that is exactly what we owe and there are no surprise fees because I do not want to go through this again. He assured me it was. We began our weekly $*** payments. On the fourth week we happened to be in town (we live an hour away) and my husband went in to pay the account off. We should have owed $*** because we had paid $*** in the three previous weeks and it had come out of our bank. The guy working said we now owed $***. So now we owed more than we originally did a month before that and almost as much as we had originally agreed to pay for the dryer four months ago. The guy said that the extension on the payoff date was not on the account. I said how can that be when I have an email saying it is. He said I would have to speak with *** the manager. I left a message for *** to call me. He never did. I called back and *** wasn't there so I left a message again and he still didn't call me. *** answered the phone and confirmed that it showed on the account that we were given the extension but *** was the one who dealt with that stuff so we needed to talk to him. I told him to have *** call me asap. *** never called. I tried ot get ahold of him for a month and he would not return my calls. Finally he called and said that the extension was out of his hands and we were no longer getting it. I said how is that even ethical considering we were granted the extension because they had messed up our account originally and that was their peace offering. *** told me it's above him and I would not be able to talk to him about it anymore. He told me to call corporate and talk to them. I called and left a message for ***, but it has been a week again and I still have not heard anything from anyone. *** We have now paid over $*** f0r this dryer even though that is more than the original price we agreed to and they want another $*** as of last week. They are lying and unethical. Also we were set up to pay our account on Wednesday afternoons. They called Wednesday early a.m. to ask for money.
I want the account to be considered paid in full and closed down. We have paid more than we originally agreed to and we have been stressed beyond belief with the constant lies, ignored calls, and money added on that they say we owe. I want this to be done and over with. I could have bought a new dryer at this point.
First of all, please allow me to apologize for all of the *** inconvenience and frustration. I have thoroughly investigated the *** complaint. After double checking everything, the grand total the *** have paid, since starting the account on the dryer, is $***. This includes rent, tax, waiver of liability, as well as money paid on their total care plan. The agreed upon cash price of the dryer was $*** plus tax of $***, for a total of $***. I am willing to deduct all of the money they have paid, including waiver of liability fees and total care plan fees, which in any other case would not go towards the purchase of the product. This means we would be taking the agreed upon cash price, less all monies paid, bringing the total due to pay the dryer in full to $***. I believe this to be a fair offer to solve the *** complaint. I would also be willing to except the $*** anytime between now and ***. Please let me know if this is acceptable.
(The consumer indicated he/she ACCEPTED the response from the business.)
While that total is not correct at all on what we have paid we will accept this. We have proof of payments from our bank far exceeding this total and have provided them in the past. My husband will be in today to close the account. We will not be back nor do we want any further contact from this company.
Since the new manager took over this year this store has went to the wayside. There is no working with current customers anymore, its all about the new agreement. The manager is rude on the phone and his staff isn't much help either. If I could rate less than 1 star, I WOULD. Don't shop here if you appreciate good people interaction.
I am very sorry you are disappointed in Jady and his staff. Your review is very vague with regard to how you feel we need to work better with you, but no matter what you meant, I am happy to help you myself. Lyn *** is my name and I am the President of Ace Rent-To-Own, and I would love to speak with you personally. You can reach me at ***, extension ***. I look forward to hearing from you.
got lied to about laptop was only couple months old found out its over year old. having issues with so called ***
I have furniture and laptop the arm on the couch broke and the laptop I got lied to *** told me it was 2 months old and started having problems with it saying low memory and the battery. so I called *** and they ask for service tag and told me laptop was out of warranty. I have told *** from ace to come pick up furniture and laptop but wont. I wont pay new price for old laptop. called on *** spoke to *** and he hung up on me
I want ace to come pick up there furniture and laptop and leave me alone.
We are perfectly willing to comply with Mr *** request. In fact, Mr. spoke with our store manager, ***, yesterday and scheduled a pick up on Thursday, ***. *** is also attempting to work something out with Mr. so we don't loose his business. *** is offering to transfer all of the monies paid on his current furniture and laptop to new merchandise and offer a % price reduction, so he ends up with a much better deal and might end up satisfied.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have ask what the payoff would be on furniture. Add the money I have paid plus the *** percent discount let me know
Mr. has requested we sell him the furniture he sent back for a total of $*** including tax. Even though this is less than we paid for the furniture, we have agreed to his price, because we want to satisfy his complaint. ***, our store manager is attempting to contact him to make arrangements to have Mr. pick up the furniture at our store, or we have agreed to deliver it for him at no additional charge.
Pleasant experience for almost a year until I ran into a little financial trouble. I had made my payments every single week for an entire year I fell behind a couple of days and these guys will call everyone including your boss come to find out. That to me is completely understandable you have their merchandise and it's all financed through them so they need to get their money somehow. Where I grew extremely upset is when I gave them their merchandise back and had my accounts cleared and this poorly run store decides to call all of my references and my boss again repeatedly trying to reach me to see if I would like to get my items back and sign a new contract for 28/week. This makes me irate that this company will hound your employer all so they can close another contract. If you can't get ahold of someone and you have your items back and no money is owed to you move on!!! You don't harass that person's employer jeapordizing their job and livelyhood!