Ace Services, Inc.

***, First of all I apologize for the way you were treatedI have counseled my sales manager about this issueI understand your frustration however we are under pressure from the manufacture to make sure that any cars we sell are not shipped out of the countryIn a situation like this
we do have to make sure we know where the money is coming fromWe have had a lot of situations like this where clients pay cash for the cars and ship them out of the United StatesOnce again sorry, we will make sure we have a better delivery when we run into a situation like this again *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The dealership from the very beginning has done everything it agreed to do regarding this purchase transaction. The dealership has gone above and beyond to try and make this client happy. Including agreeing to let the customer exchange the first vehicle they purchased (at no fault of the dealership)...

into a different vehicle because the client at a later date decided they would like an ML equipped with the lighting package.  The dealership also at the request of the customer applied CilaJet protective products to their vehicle at no additional cost to them as a gesture of goodwill and customer service. The dealership respectfully disagrees with everything this client has stated and has written to the Revdex.com. Again the dealership has already done everything that was agreed to by all parties involved regarding this purchase transaction and is not responsible for anything further.