Ace Solid Waste Inc

Initial Business Response /* (1000, 5, 2016/02/11) */
Consumer was contacted and a letter of apology and confirmation that the correction to their account has been made was sent 2/11/A copy of the letter has been sent to the Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */

I have placed a telephone call to *** in hope to discuss this issueThe trash will be serviced today and there will be no additional fee to do so

Initial Business Response /* (1000, 5, 2015/07/09) */
The billing for March/April service was stopped the end of AprilCharges were not assessed for May serviceThe charge on the account was for the trash cart, which was to be removed the first week of May and our records indicated it had not
been returnedThe charge for the trash cart has now been adjusted off the account and the account balance is $We apologize for the misunderstanding and difficulties you had in rectifying this situation

Initial Business Response /* (1000, 5, 2015/06/19) */
The consumer was assured in a telephone conversation on 6/11/that a full refund will be sent via check and the containers are scheduled for removal on 6/23/

Initial Business Response /* (1000, 5, 2015/09/23) */
I phoned and spoke to complainant regarding the issues. The issues have been resolved and complainant expressed her satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */

We were not notified that the service was to be placed on a hold, therefore the billing occurred. The account balance has been cleared.

ID: [redacted] - [redacted]Dear [redacted],Advantage Collections has been notified to cease collection efforts regarding Ms. [redacted]'s account.  The balance of $50.43 has been cleared.I have left a voice message for [redacted] in regard to this.Please contact me if you have any further...

questions.Sincerely, Julie [redacted]ACE Solid WasteCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 14, 2015/10/08) */
Customer has been contacted and the issues addressed in the complaint have been resolved. Customer was satisfied with resolution.
Initial Consumer Rebuttal /* (2000, 15, 2015/10/08) */

Initial Business Response /* (1000, 5, 2015/07/15) */
I apologize for the difficulties in reaching our office. The service has been cancelled per the request as of 6/30/15. The charges for Jul/Aug/Sep will be credited. The trash cart is scheduled for removal on Thursday 7/16/15. Customer has been...

contacted via phone advising of the actions taken.

RE: [redacted] W. [redacted] ID #[redacted]On 5/8/18 a voice message was left my Melissa in our office for Ms. [redacted] regarding the error which occurred on her account. The payment has been applied and the Return Check Fee has been removed. This leaves a $0.00 balance on her account for service...

through May 31, 2018.The next invoice will be sent June 1, 2018 for June/July 2018 service.We do apologize for this error and any inconvenience this has caused.Sincerely,Julie [redacted]Customer Service ManagerACE Solid Waste