Ace Tours and Transportation, Inc.

Pick up from the hotel to the port was flawless, driver was nice an professional, he even sold us a $return trip to the airport once we return from our cruiseNeedless to say after waiting for over a 1/2-hours in the rain, only to hear we were on our way, dispatch told us they were stuck in traffic an find another ride to the airport, an we will send you a refundCold, wet an tired an after several calls they finally sent another company to pick us up an get us to the airport on time to catch our flightsUnprofessional, an a unacceptable service, to leave customers stranded, abandon, after you received paymentNever will I use this company, or prepay for this type of service

THE SHUTTLE DRIVER DAMAGED OUR BRAND NEW SUITCASE AND CLOTHES INSIDE TAKING US TO THE CRUISE PORT FROM OUR HOTEL FAIRFIELD INN, DANIA BEACH
ON FEBX XXXX WE TOOK THE ACE SHUTTLE FROM THE FAIRFIELD INN GRIFFIN RD DANIA BEACH TO THE CRUISE PORT, FOR THE CARNIVAL CONQUESTOUR LUGGAGE WAS THE FIRST TO BE PUT INTO THE SHUTTLE TRAILER, FLAT ON THE FLOORWHEN WE ARRIVED AT THE PORT OUR SUITCASES WERE SET OUT SIDE OF THE TRAILER, AND THE SHUTTLE IMMIDIATELY LEFTWHEN WE WENT TO TRANSFER OUR LUGGAGE TO THE SHIP PORTERS I NOTICED THE BACK OF MY SUITCASE WAS COVERED WITH WHAT APPEARED TO LOOK LIKE AND SMELLED LIKE OILTHE SHUTTLE DRIVER WAS GONE AND WE HAD TO BOARD THE SHIPON THE SHIP WE FOUND THE OIL HAD SEEPED THROUGH TO STAIN AND DAMAGE SOME OF OUR CLOTHES.ON FEB AFTER THE CRUISE OUR RELATIVE TOOK THE SAME SHUTTLE FROM THE SAME HOTEL TO THE AIRPORT AT ABOUT 4:AM WHEN THE DRIVER STARTED THE VAN THE CHECK OIL AND ENGINE LIGHT WERE BOTH ONHE THEN WENT INTO THE TRAILER A

This is a scam to get tourists to pay for a shuttle to the cruise port but do not provide the return service
Scam