Ace Truck and Trailer Repair

OUR COMPANY TOUR BUS NEEDED REPAIR ON 10/1/19. ACE TRUCK AND TRAILER REPAIR WAS RECOMMENDED BY MCI OF DALLAS FOR ROADSIDE ASSISTANCE. OUR DRIVER MET WITH DANNY, THE OWNER INTERSTATE I-10. BY 10:30PM THE NEXT EVENING, THE OWNER CALLED US WITH AN OUTRAGEOUS AMOUNT OF LABOR AND MATERIAL FOR THE WORK DONE. WE WERE FORCED TO PAY WITH A CREDIT CARD BEFORE RELEASING THE BUS.
DANNY REPEATEDLY STATED HE WARRANTIES ALL HIS WORK WHEN QUESTIONED ABOUT HIS BUSINESS PRACTICES.
WE PAID AND THE DRIVER LEFT. BEFORE ARRIVING BACK TO OUR LOCATION 2.5 HOURS AWAY, THE BUS HAD BROKEN DOWN AND HAD TO BE TOWED BACK WITH ANOTHER HUGE BILL. WE HAD NO CHOICE.
WE PHONED ACE TRUCK AND EMAILED HIM NUMEROUS TIMES. HE WOULD NOT DRIVE HERE. HE WANTED OUR MECHANIC TO TROUBLESHOOT THE PROBLEMS WE WERE HAVING.
WE WORKED TWO DAYS ON REPAIRS WITH OUR MECHANIC. AFTER SEEING IT NEEDED MORE WORK BECAUSE ACE TRUCK HAD DAMAGED OTHER PARTS PUTTING IN AN AIR COMPRESSOR HE CHARGED US FOR. OUR BUS WAS BROUGHT TO A LOCAL DIESEL TRUCK REPAIR. IT STAYED TWO MONTHS. WE PAID FOR PARTS AND LABOR RESULTING FROM ACE INCORRECTLY REPAIRING OUR BUS.
AFTER IT LEFT, IT FAILED AGAIN. THE PART WE PAID FOR, THE AIR COMPRESSOR, IS OUT.
WE ARE UNABLE TO GET ACE TRUCK AND TRAILER REPAIR TO WARRANTY THE PART. THE OWNER HANGS UP ON US. HE WILL NOT ANSWER TO MCI OF DALLAS OR SEVERAL NUMBERS WE TRY TO CALL FROM.
I FINALLY REACHED HIM ON 2/10. HE HUNG UP ON ME AFTER I ASKED HIM TO PROVIDE PROOF OF THE PART RECEIPT OR COME TO WARRANTY HIS WORK.
OUR BUS HAS BEEN OUT OF COMMISSION SINCE 10/19. WE HAVE NOW LOST 15,000 PLUS FORM REPAIRS AND LOSS OF INCOME.
WE ARE NOW HAVING TO PURCHASE THE AIR COMPRESSOR AGAIN BECAUSE THE LOCAL REPAIR SHOP CANNOT WARRANTY WITHOUT ACE TRUCK AND TRAILER PROVIDING THE PROOF OF RECEIPT FOR THE PART.
THIS BUSINESS SHOULD BE SHUT DOWN FOR UNFAIR BUSINESS PRACTICES.