Aces Casinos

Dear Ms. [redacted],   I have received your complaint filed with the Revdex.com.  Having reviewed the matter at hand I see that you did apply on 4/29/17 Saturday, we were closed on Sunday 4/30/17 then we received you cancel on 5/1/17.  You did pay you hold on 4/29/17 and yes that money is...

refundable to you as you did cancel within the 24 hour time frame.  Having said that we do not hold money in our office at all for any reason, all money is deposited.   When a cancel occurs within 24 hours, money is refunded within the allotted time frame per ARS statutes of 21 days.  We used the address you provided on your application to refund your hold money and it was returned to our corporate office as undeliverable.  As soon as the corporate office received the returned check they immediately sent it to the office at which point you were notified and came to the office to pick up the check.   We could not expedite the process any faster as corporate had to wait for the check to be received before either forwarding it or cutting a new check.  I do hope that you enjoy your new home.  If we can be of any further assistance to you in the future please don’t hesitate to let us know.  Lastly, you referenced someone by the name of Crystal however I do not have anyone that works for me in my office by that name.  I would be happy to discuss with you the situation that occurred I can be reached Monday – Friday 9a-6p. Tell us why here...