We have not purchased the tickets We created our brochure and set up our fees based on the Safari Park brochure We have decided that we must attend because we have advertised this in our brochure and we will be purchasing tickets before we attend on June 27, The new prices for the summer are $per student and $per teacher
In response to the consumer complaint (ID: [redacted] ) dated June 6, 2014, the Virginia Safari Park would like to take this opportunity to extend our apology to the consumer regarding the information presented in the School Brochure that was mailed to over 1,area schools in Virginia, West Virginia, and North Carolina in January With this apology, our goal is to further explain the content presented in the School Brochure in hopes of alleviating future confusion In review of the brochure, we have identified three key sections, which specified that the published rates were for a time frame of the year that is representative of the traditional, Virginia school system (i.e., Early August -Early June): Header (large red font below logo; top-center): "See Why Schools Keep Coming Back Year After Year'' Footer (medium yellow font; bottom-right): "Booking Now for Spring and Fall 2014" Note in white font below phone number: "Field trips are available Monday-Friday while school is in session." The consumer stated that they are a year-round pre-school (although they do teach children from months to years) Material retrieved from the consumer's Website on June 9, reveals that that time frame scheduled for the Safari Park field trip is during a time of the year designated as the"Summer Camp", stating that the school, "closes its academic doors in June, those same doors quickly re-open to welcome campers to a nine-week Summer Camp." Perhaps, clarification is needed in the consumer's complaint for purposes of accuracy on a"year-round pre-school" versus a time of year known as "Summer Camp" Again, the Virginia Safari Park extends an apology to the consumer regarding the confusion of the rates in the School BrochureOur company has maintained two separate rates for over ten years: one rate for the traditional school year and the other rate for summer camps Along with this apology and response, we plan to also develop a separate brochure for the Summer Camps, clearly stating that Summer is not "spring and Fall", as is in the footer of the School Brochure (see item #above), which the consumer unfortunately referenced when publishing their Summer Camp brochure with the incorrect rates Regards, Virginia Safari Park
All I'm going to say is, make sure you are at home when they provide the service If you are not you may be charged for work that you truly can't tell was done
We have not purchased the tickets. We created our brochure and set up our fees based on the Safari Park brochure. We have decided that we must attend because we have advertised this in our brochure and we will be purchasing tickets before we attend on June 27, 2014. The new prices...
for the summer are $8.95 per student and $15.95 per teacher.
In response to the consumer complaint (ID: [redacted]) dated June 6, 2014, the Virginia Safari Park would like to take this
opportunity to extend our apology to the consumer regarding the information presented in the School Brochure that was
mailed to over 1,000 area schools in Virginia, West Virginia, and North Carolina in January 2014. With this apology, our
goal is to further explain the content presented in the School Brochure in hopes of alleviating future confusion.
In review of the brochure, we have identified three key sections, which specified that the published rates were for a time
frame of the year that is representative of the traditional, Virginia school system (i.e., Early August -Early June):
1. Header (large red font below logo; top-center): "See Why Schools Keep Coming Back Year After Year''
2. Footer (medium yellow font; bottom-right): "Booking Now for Spring and Fall 2014"
3. Note in white font below phone number: "Field trips are available Monday-Friday while school is in session."
The consumer stated that they are a year-round pre-school (although they do teach children from 12 months to 10 years).
Material retrieved from the consumer's Website on June 9, 2014 reveals that that time frame scheduled for the Safari Park
field trip is during a time of the year designated as the"2014 Summer Camp", stating that the school, "closes its academic
doors in June, those same doors quickly re-open to welcome campers to a nine-week Summer Camp." Perhaps,
clarification is needed in the consumer's complaint for purposes of accuracy on a"year-round pre-school" versus a time of year known as
"Summer Camp".
Again, the Virginia Safari Park extends an apology to the consumer regarding the confusion of the rates in the School
Brochure. Our company has maintained two separate rates for over ten years: one rate for the traditional school year and
the other rate for summer camps.
Along with this apology and response, we plan to also develop a separate brochure for the Summer Camps, clearly stating
that Summer is not "spring and Fall", as is in the footer of the School Brochure (see item #2 above), which the consumer
unfortunately referenced when publishing their 2014 Summer Camp brochure with the incorrect rates.
Regards,
Virginia Safari Park
We have not purchased the tickets We created our brochure and set up our fees based on the Safari Park brochure We have decided that we must attend because we have advertised this in our brochure and we will be purchasing tickets before we attend on June 27, The new prices for the summer are $per student and $per teacher
In response to the consumer complaint (ID: [redacted] ) dated June 6, 2014, the Virginia Safari Park would like to take this opportunity to extend our apology to the consumer regarding the information presented in the School Brochure that was mailed to over 1,area schools in Virginia, West Virginia, and North Carolina in January With this apology, our goal is to further explain the content presented in the School Brochure in hopes of alleviating future confusion In review of the brochure, we have identified three key sections, which specified that the published rates were for a time frame of the year that is representative of the traditional, Virginia school system (i.e., Early August -Early June): Header (large red font below logo; top-center): "See Why Schools Keep Coming Back Year After Year'' Footer (medium yellow font; bottom-right): "Booking Now for Spring and Fall 2014" Note in white font below phone number: "Field trips are available Monday-Friday while school is in session." The consumer stated that they are a year-round pre-school (although they do teach children from months to years) Material retrieved from the consumer's Website on June 9, reveals that that time frame scheduled for the Safari Park field trip is during a time of the year designated as the"Summer Camp", stating that the school, "closes its academic doors in June, those same doors quickly re-open to welcome campers to a nine-week Summer Camp." Perhaps, clarification is needed in the consumer's complaint for purposes of accuracy on a"year-round pre-school" versus a time of year known as "Summer Camp" Again, the Virginia Safari Park extends an apology to the consumer regarding the confusion of the rates in the School BrochureOur company has maintained two separate rates for over ten years: one rate for the traditional school year and the other rate for summer camps Along with this apology and response, we plan to also develop a separate brochure for the Summer Camps, clearly stating that Summer is not "spring and Fall", as is in the footer of the School Brochure (see item #above), which the consumer unfortunately referenced when publishing their Summer Camp brochure with the incorrect rates Regards, Virginia Safari Park
All I'm going to say is, make sure you are at home when they provide the service If you are not you may be charged for work that you truly can't tell was done
We have not purchased the tickets. We created our brochure and set up our fees based on the Safari Park brochure. We have decided that we must attend because we have advertised this in our brochure and we will be purchasing tickets before we attend on June 27, 2014. The new prices...
for the summer are $8.95 per student and $15.95 per teacher.
In response to the consumer complaint (ID: [redacted]) dated June 6, 2014, the Virginia Safari Park would like to take this
opportunity to extend our apology to the consumer regarding the information presented in the School Brochure that was
mailed to over 1,000 area schools in Virginia, West Virginia, and North Carolina in January 2014. With this apology, our
goal is to further explain the content presented in the School Brochure in hopes of alleviating future confusion.
In review of the brochure, we have identified three key sections, which specified that the published rates were for a time
frame of the year that is representative of the traditional, Virginia school system (i.e., Early August -Early June):
1. Header (large red font below logo; top-center): "See Why Schools Keep Coming Back Year After Year''
2. Footer (medium yellow font; bottom-right): "Booking Now for Spring and Fall 2014"
3. Note in white font below phone number: "Field trips are available Monday-Friday while school is in session."
The consumer stated that they are a year-round pre-school (although they do teach children from 12 months to 10 years).
Material retrieved from the consumer's Website on June 9, 2014 reveals that that time frame scheduled for the Safari Park
field trip is during a time of the year designated as the"2014 Summer Camp", stating that the school, "closes its academic
doors in June, those same doors quickly re-open to welcome campers to a nine-week Summer Camp." Perhaps,
clarification is needed in the consumer's complaint for purposes of accuracy on a"year-round pre-school" versus a time of year known as
"Summer Camp".
Again, the Virginia Safari Park extends an apology to the consumer regarding the confusion of the rates in the School
Brochure. Our company has maintained two separate rates for over ten years: one rate for the traditional school year and
the other rate for summer camps.
Along with this apology and response, we plan to also develop a separate brochure for the Summer Camps, clearly stating
that Summer is not "spring and Fall", as is in the footer of the School Brochure (see item #2 above), which the consumer
unfortunately referenced when publishing their 2014 Summer Camp brochure with the incorrect rates.
Regards,
Virginia Safari Park