ACGpayments

We apologize for the cardholder’s experience using our ATMThe consumer did call our number numerous times trying to connect with a representative.Given the volume of messages he and his wife were leaving, we knew we would have to audit the ATM before being able to respond to him or her with an
answerThe ATM was audited the same evening and the machine balancedA call was returned the following morning with instructions to contact his financial institution to file a formal complaintThis is clearly outlined on the support page of our websiteThe complaint process is governed by regulations issued by the Federal Reserve Board and cannot be circumvented procedurallyIf the cardholder has not been credited by his financial institution to date, he should visit or call his bank to begin the dispute process. *** ***ACGpayments.com*** *** *** ***Phone: *** ***Mobile: *** ***Fax: *** ***