Acheson Heating and Cooling

In response to the complaint filed by Amanda F [redacted] The following statements are the facts as they occurredOn April 15,Amanda F [redacted] and A [redacted] heating & cooling Co., LLC engaged in a signed contract to install a Lennox ton heatpump system with the total price of $5,a $3,down payment was received, it was agreed at that time the installationdates would commence the week of May until June 10, Amanda F [redacted] requested these particular installation datesAs per contract.On May 23, Amanda F [redacted] and her fiancé [redacted] requested that I remove the existing oil furnace and airconditioning unit so that they may have time to install a new floor in the utility room and paint the basement walls.They did not give me a specific day and time to return to install the actual unit, it was contingent upon the timeframe of theminstalling the new floor and painting.After performing the task on May and had removed all the existing units, Mat [redacted] (fiancé ) proceeded to engage me into ahostile argument over the amount of money I was charging and the down payment I charged .I reminded him that the contract was between A [redacted] and Amanda F*,later that day he texted me and referred to me as a"dip st"...I contacted Amanda F [redacted] later that day ,at that time she informed me that her and Matt were involved in a domesticdisturbance over this situation and that it was very stressful for herI informed her it would not be wise for my company toreturn, due to the hostile nature of the situationShe agreed.I drafted a release agreement offering her a $refundI asked that she would sign it, return it to me so I can releasepaymentHer father [redacted] called me several times complaining about the amount I charged to remove The applianceswhich contained refrigerantI explained to him that under EPA regulations I must be licensed to remove refrigerant anddispose of the unit properly along with oil furnace which contains flammable liquids, there are expenses incurred to dispose ofunits which were reflected in the price, plus labor and administrative fees.He agreed to except the $refund but refuses to have Amanda sign the release formhe also offered to come to my homelate Friday evening to retrieve the refund.I considered that to be hostile and unprofessionalI told him I would send it to Amanda F [redacted] only, via certified mail Uponreceipt of signed release form agreeing to vacate original contract.she would only need to email the form back to meHe thenbecame upset and hung up the phone.In conclusion, I believe that it is unacceptable for the F [redacted] family and [redacted] to expect a full refund now that they canpurchase a new unit at a lesser costdue to the fact the dirty work was already performed

In response to the complaint filed by Amanda F* The following statements are the facts as they occurredOn April 15,Amanda F* and A*** heating & cooling Co., LLC engaged in a signed contract to install a Lennox ton heatpump system with the total price of $5,a $3,down
payment was received, it was agreed at that time the installationdates would commence the week of May until June 10, Amanda F* requested these particular installation datesAs per contract.On May 23, Amanda F* and her fiancé *** *** requested that I remove the existing oil furnace and airconditioning unit so that they may have time to install a new floor in the utility room and paint the basement walls.They did not give me a specific day and time to return to install the actual unit, it was contingent upon the timeframe of theminstalling the new floor and painting.After performing the task on May and had removed all the existing units, Mat *** (fiancé ) proceeded to engage me into ahostile argument over the amount of money I was charging and the down payment I charged .I reminded him that the contract was between A*** and Amanda F*,later that day he texted me and referred to me as a"dip st"...I contacted Amanda F* later that day ,at that time she informed me that her and Matt were involved in a domesticdisturbance over this situation and that it was very stressful for herI informed her it would not be wise for my company toreturn, due to the hostile nature of the situationShe agreed.I drafted a release agreement offering her a $refundI asked that she would sign it, return it to me so I can releasepaymentHer father *** *** called me several times complaining about the amount I charged to remove The applianceswhich contained refrigerantI explained to him that under EPA regulations I must be licensed to remove refrigerant anddispose of the unit properly along with oil furnace which contains flammable liquids, there are expenses incurred to dispose ofunits which were reflected in the price, plus labor and administrative fees.He agreed to except the $refund but refuses to have Amanda sign the release formhe also offered to come to my homelate Friday evening to retrieve the refund.I considered that to be hostile and unprofessionalI told him I would send it to Amanda F* only, via certified mail Uponreceipt of signed release form agreeing to vacate original contract.she would only need to email the form back to meHe thenbecame upset and hung up the phone.In conclusion, I believe that it is unacceptable for the F* family and *** *** to expect a full refund now that they canpurchase a new unit at a lesser costdue to the fact the dirty work was already performed

This letter is in response to the complaint filed by
[redacted] case ID #[redacted] the facts of the case are has follows,
In December 2013 we installed a high efficiency furnace to the original owner of the home
one week prior to the closing and buying of...

the home by Miss [redacted] at the closing Miss [redacted]
was instructed by the real estate agent and the original homeowner to contact my
company to register her new furnace warranty and schedule an appointment to finalize the
installation of the AC unit, in May 2014 Miss [redacted] called my company and told me she
called another heating and cooling contractor to service the unit at which time she
allegedly was told that the unit was improperly installed and that they would have to
charge her a service call . I asked her why she did not call my company? We would have
performed this service at no cost to her as this would've been the finalization of the
original invoice, she then became very upset and demanded that I reimburse her fo r the
service or she was going to file a complaint to the Revdex.com... I don't feel that my company is
obligated to pay the service fee that she incurred by another company especially when she
did not give us a call to schedule an appointment to register her warranty and finalize the
installation. she took it upon herself to hire another contractor as she's well within her
rights to do so, but she cannot expect us to pay for that irrational decision...

In response to the complaint filed by Amanda F[redacted] The following statements are the facts as they occurred. On April 15,2016 Amanda F[redacted] and A[redacted] heating & cooling Co., LLC engaged in a signed contract to install a Lennox 3 ton heatpump system with the total price of $5,200 a...

$3,000 down payment was received, it was agreed at that time the installationdates would commence the week of May 23 until June 10, 2016. Amanda F[redacted] requested these particular installation datesAs per contract.On May 23, 2016 Amanda F[redacted] and her fiancé [redacted] requested that I remove the existing oil furnace and airconditioning unit so that they may have time to install a new floor in the utility room and paint the basement walls.They did not give me a specific day and time to return to install the actual unit, it was contingent upon the timeframe of theminstalling the new floor and painting.After performing the task on May 23 and had removed all the existing units, Mat [redacted] (fiancé ) proceeded to engage me into ahostile argument over the amount of money I was charging and the down payment I charged .I reminded him that the contract was between A[redacted] and Amanda F[redacted],later that day he texted me and referred to me as a"dip st"...I contacted Amanda F[redacted] later that day ,at that time she informed me that her and Matt were involved in a domesticdisturbance over this situation and that it was very stressful for her. I informed her it would not be wise for my company toreturn, due to the hostile nature of the situation. She agreed.I drafted a release agreement offering her a $1400 refund. I asked that she would sign it, return it to me so I can releasepayment. Her father [redacted] called me several times complaining about the amount I charged to remove The applianceswhich contained refrigerant. I explained to him that under EPA regulations I must be licensed to remove refrigerant anddispose of the unit properly along with oil furnace which contains flammable liquids, there are expenses incurred to dispose ofunits which were reflected in the price, plus labor and administrative fees.He agreed to except the $1400 refund but refuses to have Amanda sign the release form. he also offered to come to my homelate Friday evening to retrieve the refund.I considered that to be hostile and unprofessional. I told him I would send it to Amanda F[redacted] only, via certified mail Uponreceipt of signed release form agreeing to vacate original contract.she would only need to email the form back to me. He thenbecame upset and hung up the phone.In conclusion, I believe that it is unacceptable for the F[redacted] family and [redacted] to expect a full refund now that they canpurchase a new unit at a lesser cost. due to the fact the dirty work was already performed.

Review: Owner Brian A[redacted] , had a contract with me to install a new Lennox heat pump and ac unit scheduled anytime between May 23, 2016 - June 10, 2016. Total job estimate was $5,200, and he wanted $3,000 as a down payment. I gave him the 3,000 and signed the contract on April 15, 2016. He removed the old furnace and ac on Tuesday, May 24. Him and his workers were at my house for an hour and a half. He scheduled Tuesday, June 7th as his day to come out and actually install the unit, and told me he would be finished on Wednesday or Thursday, June 8th or 9th. On Tuesday, June 7th, he never showed or even bothered to call me to tell me he wasn't coming. Instead, I had to call him after I finished working and ask what was going on? He then told me that he underestimated the cost of the job, and that to finish it, he would need an additional $1,200. If not, then he would send me an invoice for his initial work disposing of the old units and have me sign it, allowing him to break the contract. His invoice states a 1,400 refund to me, which leaves him keeping 1,600 of it. The invoice says that within 30 days of receiving the invoice back, signed, I will get refunded the 1,400. When my father tried to call and offer less, because Brian broke the contract AND we still have no unit, Brian refused and said he still wants to charge 1,600. Over this 2 month time frame, we have heard more excuses, stall tactics, and lies from this individual than one could possibly imagine.Desired Settlement: $3000 refunded back to me because Brian broke the contract, and no unit is in place like the contract states it should have been.

Business

Response:

In response to the complaint filed by Amanda F[redacted] The following statements are the facts as they occurred. On April 15,2016 Amanda F[redacted] and A[redacted] heating & cooling Co., LLC engaged in a signed contract to install a Lennox 3 ton heatpump system with the total price of $5,200 a $3,000 down payment was received, it was agreed at that time the installationdates would commence the week of May 23 until June 10, 2016. Amanda F[redacted] requested these particular installation datesAs per contract.On May 23, 2016 Amanda F[redacted] and her fiancé [redacted] requested that I remove the existing oil furnace and airconditioning unit so that they may have time to install a new floor in the utility room and paint the basement walls.They did not give me a specific day and time to return to install the actual unit, it was contingent upon the timeframe of theminstalling the new floor and painting.After performing the task on May 23 and had removed all the existing units, Mat [redacted] (fiancé ) proceeded to engage me into ahostile argument over the amount of money I was charging and the down payment I charged .I reminded him that the contract was between A[redacted] and Amanda F[redacted],later that day he texted me and referred to me as a"dip st"...I contacted Amanda F[redacted] later that day ,at that time she informed me that her and Matt were involved in a domesticdisturbance over this situation and that it was very stressful for her. I informed her it would not be wise for my company toreturn, due to the hostile nature of the situation. She agreed.I drafted a release agreement offering her a $1400 refund. I asked that she would sign it, return it to me so I can releasepayment. Her father [redacted] called me several times complaining about the amount I charged to remove The applianceswhich contained refrigerant. I explained to him that under EPA regulations I must be licensed to remove refrigerant anddispose of the unit properly along with oil furnace which contains flammable liquids, there are expenses incurred to dispose ofunits which were reflected in the price, plus labor and administrative fees.He agreed to except the $1400 refund but refuses to have Amanda sign the release form. he also offered to come to my homelate Friday evening to retrieve the refund.I considered that to be hostile and unprofessional. I told him I would send it to Amanda F[redacted] only, via certified mail Uponreceipt of signed release form agreeing to vacate original contract.she would only need to email the form back to me. He thenbecame upset and hung up the phone.In conclusion, I believe that it is unacceptable for the F[redacted] family and [redacted] to expect a full refund now that they canpurchase a new unit at a lesser cost. due to the fact the dirty work was already performed.

Review: [redacted] Heating and Cooling ([redacted])put an Air conditioning unit in my home in 2011. The installation included installing the air conditioner with a programable thermastat and a 2 year parts and labor warranty. [redacted] took a shortcut and added puddy to seal the holes that he put in my furnace to install the pipes leading to the air conditioner. I have called [redacted] several times to fix the problems that the puddy left which consist of holes in my furnace, letting air come into my basement when the air or heat is put on. [redacted] will not return my calls, nor come out to fix the problem using every excuse including the excuse that he has to do something with his children, too much traffic, etc. I have not had the warranty honored by [redacted] Heating at all. [redacted] has stopped returning my calls and I still have holes in my furnace due to this installation. The warrenty has never been honored. Service was never done by request during the warrentyDesired Settlement: I would like the company [redacted] Heating to pay for the service that has to be done since they did not honor the warranty that I paid for. I should not have to pay another company for something that I have already paid for.

Business

Response:

August 20, 2013

Subject:

ID # [redacted]

[redacted]/

[redacted], [redacted]

Email: [redacted]

Revdex.com;

In response to the complaint filed by [redacted] the following are the facts in this case;Approximately a year and a half ago we installed a air-conditioning system at Her home. In the spring of 2013 [redacted] called and made a service request to have repair work done to the air conditioning system Her complaint at the time was, black insulating tape which covers the copper tubing for the air conditioning system fell off We attempted on several occasions to make an appointment during normal business hours Between 9 AM and 12 noon or 12 noon to 3:30 PM Monday through Friday [redacted] refused those appointments she requested that the service be done in the evening or on weekends . (This is not considered an emergency situation) I Explain to [redacted] that the squirrel Hill tunnels are closed during the weekends at that time And being that this is not an emergency its best to do this during the weekday.(She refused the appointments That were offered to her) Her statement that I put holes in her furnace and covered it with putty is absolutely false ... In the early summer of this year miss [redacted]'s last voice mail to my company stated( I know where you live ) This is considered a threat and at this point we no longer wish to deal with her.. In conclusion Miss [redacted] purchased a Lennox air conditioning product totally installed for the price of $2100 Which includes a manufacturers warranty and a two year service warranty from my company She did not purchase the extended warranty.. I feel that she is being very unreasonable by asking us to come out during evening and weekends which is reserved for emergency service only...

Consumer

Response:

Mr [redacted]

Per our conversation today regarding Acheson Heating and Cooling. [redacted] did come out to my home and replaced the putty that was originally put around the air conditioner connections going into my furnace. He removed the putty and added sticky foam. This took no more than ten minutes to complete.

I AM SO SORRY I EVER ALLOWED BRIAN A[redacted] TO ENTER MY HOME! He performed repair services in my home covered by my home warranty company, [redacted]). He did this as an authorized contractor for [redacted]. Three months after he made repairs, he informed me [redacted] refused to pay him for his labor and costs. So instead of going after [redacted] located in New Jersey, he decides to file a local, civil complaint against me on 2/25/2016. He stated in the complaint that I refused to pay his bill of $1200, as if to imply that I owed him the money instead of [redacted] owing him the money. This was after he talked to my wife and told her he would never sue us for the money that [redacted] owed him (How’s that for honesty!). So I had to attend a hearing on 3/30/2016 and lose a day of work. In addition, he tarnished my reputation in my community by submitting a public complaint with the local Magistrate, making it appear as though I am a deadbeat who does not pay his bills. I am not surprised that the Magistrate saw through his ruse and ruled in my favor. I WOULD NEVER, EVER RECOMMEND BRAIN A[redacted] TO ANYONE FOR ANYTHING!

Review: My Air Conditioning unit would not turn on. I had a friend take a quick look at the unit, the breakers, etc to make sure it wasn't a simple fix. Since I had recently bought the home, I filed a claim with my Home Warranty Service, who promptly scheduled a random company to check it out. As I watched, the service technician checked a few different places, then opened the furnace unit to discover that the wire from the thermostat, and the wire to the condenser were not hooked up. The Home Warranty company then denied my claim due to improper installation of the furnace, and I had to pay $134 for the service call and diagnostic fees. I then called Acheson Heating and Cooling, as they were the company who recently installed the furnace (in December 2013). [redacted] answered, and I explained the situation, and said I would like to get reimbursed for the $134 since the wires were not hooked up as they should have been when the furnace was installed. [redacted] said I should have called him instead of the Home Warranty Company, so it's now 'all on me.' I informed him that I called the Home Warranty Company because it was the AC unit that wasn't working, and that I had no choice as to what company they chose. I felt that [redacted] was extremely unprofessional throughout the conversation, calling me "Missy," talking over me, and repeatedly saying that I didn't know what I was talking about. He claimed to have told someone for me to call him to get the furnace registered with a warranty, but I was never informed of this. Even if this is true and I should have been notified, I'm not quite sure how that could have solved the issue of the wires not being hooked up like they were to have been in the first place.Desired Settlement: I would appreciate a reimbursement in the amount of $134.00 for the diagnostic and service call fee that I incurred due to their improper installation of the furnace.

Business

Response:

This letter is in response to the complaint filed by