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Achoo! Monogramming & Embroidery

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Achoo! Monogramming & Embroidery Reviews (1)

Review: I ordered uniforms for my daughters cheerleading through this company. The company failed to deliver the uniforms and withdrew the check that I wrote from my bank account twice for two different amounts. When I questioned the company about the extra withdrawal from my bank account the order was cancelled without notice and I was issued only a partial refund and for only one of the withdrawals from my bank account. Due to this companies negligence my daughter was kicked off of her cheerleading squad for not having the uniform that she needed to compete and I still do not have the money back that I am owed. The company denies having withdrawn extra money from my account even after presenting them with proof from my bank.Desired Settlement: I need the uniforms that I originally ordered for my ten year old daughter as she is devastated at being kicked off of her cheer squad due to the negligence of this vendor. I will pay the original price for those uniform pieces. I also want the money still owed to me by this company.

Business

Response:

August 29, 2013

Dear [redacted],

We received the complaint (ID# [redacted]) dated 8/26/13 regarding a return check fee that was charged to our customer, it is our company policy to charge a $30 return check fee and is posted on our invoices.

This customer's check was returned to our bank, for non-sufficient funds, on 7/26/13. We were charged a fee from our bank for the return deposit item. The bank then re-deposited her check and it cleared on 8/7/13.

We notified the customer that she owed a $30 NSF fee to cover our bank charges and that began the start of a huge email attack to myself and the cheer commissioner. We have been threatened and harassed by the customer since first notifying her of the problem. She has threatened fraud charges & lawsuits.

I personally spent 30 minutes with my bank manager to verify the charge she was seeing on her bank, was the return check fee that her financial institution charged her. My bank has no authorization to draft fees from her account. I have no control over what her financial institution charges her. The customer only sent us a print screen from her mobile phone showing a $35 charge on her account, but no proof as to what this charge was for, or that it was related to our company. We never received any documentation or proof from her financial institution.

I have all the email correspondence filed as proof of communication, but she was notified in writing on 8/8 that the $30 fee, due to cover bank charges from her NSF check, was due by Tuesday 8/13, or we could no longer hold her order. I gave her the option to either forward payment by then, or I'd have to cancel her order and refund her the $65.50 she paid, minus the $30 NSF fee.

We did not receive payment, and I even gave her extra time as to not create any problems for her daughter to join the cheer team. However, on 8/21, we issued her a refund check of the $35.50 (total order of $65.50 minus the fee) as we were in the process of delivering the remaining cheer orders to the athletic association.

We were more than gracious through this process to give her time to pay the fee owed to our company. We do not have control over the fees that she incurs from her financial institution and she was notified more than once to question her bank if she didn't understand the fees. My bank manager recommended that she file a dispute so that her bank could then explain it was their own fee. Or provide us documentation.

We have refunded her all monies due to her from our company.

Thank you for your time!

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Description: Embroideries - Uniform

Address: 261 Lumber St, Mount Joy, Pennsylvania, United States, 17552-2910

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www.achoomonogramming.com

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