I'm replying to the complaint made by [redacted] I've enclosed the Doctor's letter she presented---the usage report which shows that she continued the exercise until she canceled her membership on She continued doing the same exercises & usage as she always did.---Our records show that she used out of the personal training sessions that she had purchased on 1214.--- The breakdown which shows the dates & the trainer she worked with to use those sessions.--The cancellation request she sent on Last of all, the notice that [redacted] is taking us to Small Claims Court Whenever someone presents us with a Doctor's note & is canceling their membership & needs a refund for the unused personal training sessions, there usually is no questionThe problem that we have with this former member is that she presented that letter after her trainer left our employ She did not want to train with anybody else She also continued with her regular exercise schedule She also claimed that she used sessions when in reality sessions were used Because of these circumstances, we had no choice but to deny her request without closer scrutiny We are going to see [redacted] at Small Claims Court on 10/*/ We'll present our case & douments We will try to get this resolved Best regards,
Hello [redacted] ***, Attached are the sheets of reply to your original letter sent to us in OctoberIf there is anything else that you need, please don't hesitate to contact meBest regards,
I tried to check [redacted] usage. From what I understand is that she came on crutches during March & that after March, nobody seems to remember crutches. I'm also getting conflicting regarding the usage of the gym. As a member, [redacted] can use or not use whatever facility she chooses. Usually members "freeze" or cancel their membership if there is an injury. At our [redacted]. Club, the showers are in the basement area with lots of stairs. It seems costly & dangerous to just use the club in that manner. I'm not judging [redacted] integrity. I'm getting various accounts. I'm glad that [redacted] initiated the small claims court case for 10/*/15. I'm sure everything will get sorted out at that time & this will be settled. Sincerely, Heidi K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I initially inquired about canceling or getting a refund for my personal training package, I was not informed that freezing my account was an option. I had every intention of continuing my membership and using the gym equipment and machines when I was able to resume a normal exercise routine, so I certainly would have frozen my account had I known that I could do so. When I was diagnosed with a stress fracture by [redacted], he ordered me to use crutches for four weeks, but to refrain from "any type of exercises...until further notice" so it does make sense that after the month of March, none of the staff remembers seeing me with crutches; at that time I was able to walk, but still was unable to exercise. During that time, I continued to use the gym exclusively to shower. It was inconvenient to negotiate the stairs, however since I continued to pay membership dues, it was my right to do so. It is still my hope that we can come to an agreement on this issue.
Sincerely,
[redacted]
I'm replying to the complaint made by [redacted] [redacted]. I've enclosed the Doctor's letter she presented---the usage report which shows that she continued the exercise until she canceled her membership on 6/**/15. She continued doing the same exercises & usage as she always...
did.---Our records show that she used 13 out of the 30 personal training sessions that she had purchased on 12/**/14.--- The breakdown which shows the dates & the trainer she worked with to use those 13 sessions.--The cancellation request she sent on 6/**/15. Last of all, the notice that [redacted] is taking us to Small Claims Court. Whenever someone presents us with a Doctor's note & is canceling their membership & needs a refund for the unused personal training sessions, there usually is no question. The problem that we have with this former member is that she presented that letter after her trainer left our employ. She did not want to train with anybody else. She also continued with her regular exercise schedule. She also claimed that she used 2 sessions when in reality 13 sessions were used. Because of these circumstances, we had no choice but to deny her request without closer scrutiny. We are going to see [redacted] at Small Claims Court on 10/*/15. We'll present our case & douments. We will try to get this resolved. Best regards,
Hello [redacted], Attached are the 5 sheets of reply to your original letter sent to us in October. If there is anything else that you need, please don't hesitate to contact me. Best regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There are three issues at hand here.Firstly, the records that NYHRC provided, that they believe show that I resumed a normal exercise routine, show only that I checked into the gym facility. As I stated previously in an email to Mr. G[redacted], I did continue to use the HRC facilities after my diagnosis, but only to use the showers. I believe that paying a monthly membership fee allows me that privilege. I don't know how else to prove that I was not exercising except for to say that I was on crutches, which anyone working the front desk at [redacted] can confirm. If my doctor's note exempting me from personal training sessions also prohibited me from using the gym's facilities, then that is a different conversation.Secondly, I was under the impression that I had only used two of my thirty sessions from my package because that's what I had been told by one of the staff working at the front desk. If NYHRC's records show I used 13 of those sessions, then I can't dispute that - but it still means that there were 17 sessions I did not use. I would like to be reimbursed for those 17 unused sessions. Thirdly, it is completely coincidental that I was diagnosed with the stress fracture around the same time that the personal trainer left the employ of NYHRC. From the very beginning, HRC has made this about the personal trainer leaving, even after I submitted the doctor's note; I declined the offer to train with someone else not because I didn't want to, but because I was unable to. To suggest otherwise is to call not only my integrity into question, but also the integrity of my doctor. I did not make up this injury, nor did I ask the doctor to lie for me. I, too, hope that we can resolve this issue.[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I'm replying to the complaint made by [redacted] I've enclosed the Doctor's letter she presented---the usage report which shows that she continued the exercise until she canceled her membership on She continued doing the same exercises & usage as she always did.---Our records show that she used out of the personal training sessions that she had purchased on 1214.--- The breakdown which shows the dates & the trainer she worked with to use those sessions.--The cancellation request she sent on Last of all, the notice that [redacted] is taking us to Small Claims Court Whenever someone presents us with a Doctor's note & is canceling their membership & needs a refund for the unused personal training sessions, there usually is no questionThe problem that we have with this former member is that she presented that letter after her trainer left our employ She did not want to train with anybody else She also continued with her regular exercise schedule She also claimed that she used sessions when in reality sessions were used Because of these circumstances, we had no choice but to deny her request without closer scrutiny We are going to see [redacted] at Small Claims Court on 10/*/ We'll present our case & douments We will try to get this resolved Best regards,
Hello [redacted] ***, Attached are the sheets of reply to your original letter sent to us in OctoberIf there is anything else that you need, please don't hesitate to contact meBest regards,
I tried to check [redacted] usage. From what I understand is that she came on crutches during March & that after March, nobody seems to remember crutches. I'm also getting conflicting regarding the usage of the gym. As a member, [redacted] can use or not use whatever facility she chooses. Usually members "freeze" or cancel their membership if there is an injury. At our [redacted]. Club, the showers are in the basement area with lots of stairs. It seems costly & dangerous to just use the club in that manner. I'm not judging [redacted] integrity. I'm getting various accounts. I'm glad that [redacted] initiated the small claims court case for 10/*/15. I'm sure everything will get sorted out at that time & this will be settled. Sincerely, Heidi K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I initially inquired about canceling or getting a refund for my personal training package, I was not informed that freezing my account was an option. I had every intention of continuing my membership and using the gym equipment and machines when I was able to resume a normal exercise routine, so I certainly would have frozen my account had I known that I could do so. When I was diagnosed with a stress fracture by [redacted], he ordered me to use crutches for four weeks, but to refrain from "any type of exercises...until further notice" so it does make sense that after the month of March, none of the staff remembers seeing me with crutches; at that time I was able to walk, but still was unable to exercise. During that time, I continued to use the gym exclusively to shower. It was inconvenient to negotiate the stairs, however since I continued to pay membership dues, it was my right to do so. It is still my hope that we can come to an agreement on this issue.
Sincerely,
[redacted]
I'm replying to the complaint made by [redacted] [redacted]. I've enclosed the Doctor's letter she presented---the usage report which shows that she continued the exercise until she canceled her membership on 6/**/15. She continued doing the same exercises & usage as she always...
did.---Our records show that she used 13 out of the 30 personal training sessions that she had purchased on 12/**/14.--- The breakdown which shows the dates & the trainer she worked with to use those 13 sessions.--The cancellation request she sent on 6/**/15. Last of all, the notice that [redacted] is taking us to Small Claims Court. Whenever someone presents us with a Doctor's note & is canceling their membership & needs a refund for the unused personal training sessions, there usually is no question. The problem that we have with this former member is that she presented that letter after her trainer left our employ. She did not want to train with anybody else. She also continued with her regular exercise schedule. She also claimed that she used 2 sessions when in reality 13 sessions were used. Because of these circumstances, we had no choice but to deny her request without closer scrutiny. We are going to see [redacted] at Small Claims Court on 10/*/15. We'll present our case & douments. We will try to get this resolved. Best regards,
Hello [redacted], Attached are the 5 sheets of reply to your original letter sent to us in October. If there is anything else that you need, please don't hesitate to contact me. Best regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There are three issues at hand here.Firstly, the records that NYHRC provided, that they believe show that I resumed a normal exercise routine, show only that I checked into the gym facility. As I stated previously in an email to Mr. G[redacted], I did continue to use the HRC facilities after my diagnosis, but only to use the showers. I believe that paying a monthly membership fee allows me that privilege. I don't know how else to prove that I was not exercising except for to say that I was on crutches, which anyone working the front desk at [redacted] can confirm. If my doctor's note exempting me from personal training sessions also prohibited me from using the gym's facilities, then that is a different conversation.Secondly, I was under the impression that I had only used two of my thirty sessions from my package because that's what I had been told by one of the staff working at the front desk. If NYHRC's records show I used 13 of those sessions, then I can't dispute that - but it still means that there were 17 sessions I did not use. I would like to be reimbursed for those 17 unused sessions. Thirdly, it is completely coincidental that I was diagnosed with the stress fracture around the same time that the personal trainer left the employ of NYHRC. From the very beginning, HRC has made this about the personal trainer leaving, even after I submitted the doctor's note; I declined the offer to train with someone else not because I didn't want to, but because I was unable to. To suggest otherwise is to call not only my integrity into question, but also the integrity of my doctor. I did not make up this injury, nor did I ask the doctor to lie for me. I, too, hope that we can resolve this issue.[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]