Ackerman Cattle

Your lease states in paragraph titled “SECURITY DEPOSIT” that you must provide at least a day written notice to vacate Your lease also states in paragraph titled “MILITARY CLAUSE” that you must provide at least a day written notice to vacate You gave your day written notice to vacate on April 11, and you vacated on April 26, This is why you were charged May’s rent We removed the charge for the carpet You were charged for additional scuffs, marks and minor damage to the interior walls which required touch up paint and patch throughout That charged is based on the purchase of the paint, time and additional materials needed to complete the job per our repair vendor Please refer to Addendum B to paragraph 14, line of your lease We have attached the lease you signed with JWC for verification

Mr& Mrs [redacted] have been in contact with multiple staff members at our business through several emails We need the exact list of issues that they need addressed and fixed so there is no confusion Thank you

You were sent a response on November 15, at 1:PM in regards to your dispute We have attached that email We then forwarded that response to you again on February 14, to which you replied that you will have our agency black listed for military personnel We have attached move in and move out pictures of the blinds in the living room and the upstairs bedroom that show the blinds were damaged after move in The pictures also show the inspectors notes at move in that show the blinds to be OK There is also a picture of a vacant property check done on 03/16/(before you move in) that shows no damage to the upstairs bedroom blinds The move in inspection does not show the blinds to be damaged nor does it state in the inspector’s comments that the blinds are damaged as you have indicated here We have attached move in and move out pictures that show that the small hole in the bathroom door was made after move in The move in inspection notes and pictures do not indicate that the hole was already there as you have stated We have attached move in and move out pictures that show that the bedroom door was split after move in The move in inspection notes and pictures do not indicate that the door was already split as you have stated The initial inspection did in fact state that the paint on the interior walls showed scuffs, marks and smudges However, when we compared the move in and move out pictures, there was additional damage to the walls and paint so you were charged accordingly We have attached pictures that show additional damage to the walls, thus needing toupaint You can compare them to the pictures from your move in inspection which is attached in your tenant portal Also, you checked out the keys, viewed the property and accepted the property as is At no time did we tell you that we would have the interior walls repainted or touched up We did indeed send you the pictures of the areas that needed to be cleaned The lease you signed with JWC states in Addendum B to Paragraph all of the necessary cleaning requirements Those requirements were not met upon your move out We have attached your lease to show that you did indeed sign it and agreed to comply with the cleaning standards You were also sent a move out packet through email on 06/15/at 8:AM with details on your responsibilities when vacating the property that include tips on cleaning We have included the attached move out packet to that email for your convenience The clean also included replacement of the A/C filter that was never changed during the entire tenancy The lease you signed with JWC states in Addendum A to Paragraph line item A that the tenant is to change the A/C filter on a monthly basis The original A/C filter from your move in on 04/05/was found still in use upon your move out on 07/14/ We have attached the move out inspection pictures for your convenience The clean also included replacement of the drip pans Ultimately you did not comply with the cleaning standards that were stated in the lease you signed and in the move out packet you were emailed so you were charged accordingly to have the items removed that were left behind and to have the unit cleaned to our standardsOur records indicate that you did not provide a copy of your military orders upon vacating so you were charged accordingly for rent for the month of August as a result of breaking the lease Because you broke the lease, you were also charged a rekey fee You also never paid rent for the month of July so you were charged accordingly for that month as well We initially agreed to let you make payments but stop receiving them after October of 2016; therefore we sent your balance to the credit collections agency You are also responsible for the credit collections fee that was charged from the agency itselfJWC has declined your disputed amount of $and will not settle for the amount of $ Please pay the balance in full that is due to the owner of the property as soon as possible Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We need the address that the tenant rented from us so we can confirm the details of the charges Thank you

We show a total of work orders placed during your occupancy that included the following items: a loose shower seat, fireplace pilot light, plumber’s hole, deck boards coming up, fence, door bell, AC leaking, garbage disposal, dishwasher, garage ceiling due to A/C leak, garage door opener and front door knob All of the work overs were completed except for the fireplace Unfortunately we do not have specific details on why the fireplace was not fixed However, there was a delay in addressing the pilot light because of electrical issues in the property We regret that the fireplace was not fixed during your tenancy All work orders are required to be submitted in writing through email or through your tenant portal We show that you vacated the property and turned in the keys on July 29, The lease you signed with JWC states in paragraph that your security deposit disposition will be mailed to you within days of your vacating date Unfortunately we did not have it ready when your husband showed up on August 26, We did in fact mail you your disposition within the days as required You were charged $for cleaning, $for carpet cleaning and $for pest control because you did not turn in receipts as required and stated in addendum B to paragraph of the lease You were charged $1,for door stops and “misc” items as you mentioned The “misc” items you were charged for and the reason you were charged are as follows: You were charged for door stops because the door stops were either damaged or missing at your move out You were charged for the poor patch job on the door knob dent to the wall You were charged for the garage door panel that you cut and placed a dryer vent into You were charged for additional carpet stains throughout the house You were charged to repaint multiple rooms where you ruined the paint by using the wrong paint color to touchup several areas You were charged to re-caulk the master bathroom shower because of the mold and mildew from lack of cleaning You were charged for the missing drain stops in the master bathroom and the downstairs bathroom You were charged for the stain to the counter and the missing tub diverter in the upstairs bathroom After a re-evaluation of your disposition, we removed the charge for the cracked kitchen light cover We have included pictures of the damages None of the above charges are wear and tear You were charged for damages to the property and cleaning of the property However, we can tell you that the funds that were retained from your security deposit were either spent for repairs and/or replacement of the above items or are sent to the owner of the property to compensate for the damages you caused The amount charged is based on estimates from our vendors The owner of the property ultimately has the authority to use those funds however he pleases We have not scammed you and do not charge for fair wear and tear You are being held responsible and charged for the damages and cleaning in accordance with your lease If you have not received the new total due after the removal of the charge for the cracked kitchen light cover, you should receive that information shortly Please remit the amount due promptly in order to avoid the file being turned over to a collection agency.JWC Rentals and Property Management ¬¬

We regret that you were put on hold for minutes as that is not practice for our staff We do show that you did in fact come into our office and filled out the necessary document to create the service request on Saturday December 17th The work order process was not started until that time Unfortunately a malfunction with your water heater is not considered an emergency according to the terms of your lease that you signed with our company We do show that your water heater was repaired on Monday December 19th by one of our vendors The charge for the repair will be paid for by the owner of the property We do have designated staff to monitor the emergency phone after hours but we cannot guarantee that we can get a vendor dispatched to fix your issue during after hours Your water heater was fixed within days of you creating the service request and we now consider the matter closed

Complaint: [redacted] I am rejecting this response because: The lease was not extended past the notice of my vacate which I gave on October The photos you have attached in no way represent an outgoing inspection there are no dates or proof that this is the home we rented or the time when we live thereSo I must immediately dismiss your photos as the cause serious reasonable doubt that they are of the homeSince there was no inspection done to the home that was listed on the company's Tenant portal and nor was I ever notified by mail or phone which were both on file with your companyyou should remove all charges related to inspection immediatly as well as rent that is AFTER my lease end dateSince it is texas law that "A landlord must re-key or change all the key-operated locks (or other combination locks) on the exterior doors between each tenancy at his expense." I am also not liable for rekeying which again the charge should be removed at onceAs a tenant who paid there rent every month and in full as well as a member of the armed forces it is unbelievable that a company would treat soldiers such as this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The rental property was in fact vacated and lease was over November, Not December therefore I can not be charged for DecemberAs for the the rest of the charges you have stated I have made numerous attempts to have your company show proof in a closing inspection of the home because I did in fact Clean all parts of the home, Fumigated, and left the keysAnd since your company has failed to show a Copy of an outgoing inspection, And since no outgoing inspection was ever listed on my tenant portal, your charges are unfoundedYour company should remove the charges immediatlySince a Outgoing inspection was never done, The lease ended in November NOT december, and it is illeagle to charge a tenant for Re-Keying in the state of texas Since texas code states...Upon change of tenants, you have within days of your new tenant moving in to rekey the locks This expense cannot be passed onto the tenant, even if the tenant agrees It is illegal to charge tenants for re-keying locks in Texas Regards and good day, [redacted]

Please allow us to address your concerns To be clear, you were not charged any fees for cleaning or carpet cleaning because you did in fact turn in receipts as required by the terms of the lease Thank you for submitting those receipts The detailed billing you are referring to is your security deposit disposition which we mailed out to the forwarding address you provided On that disposition, you will see that you were charged $for lines 8- Lines 8-state that you were charged for the removal of satellites on the roof, a damaged blind in the master bedroom and for lawn and landscape neglect You were not charged $for just the removal of satellite dishes as you have stated above There were no satellite dishes on the roof at your move in inspection on 10-23-There were satellite dishes on your roof at your move out inspection on 8-11- We have attached pictures of the roof at move in and at move out You are required to remove the satellite dishes at move out Please refer to paragraph’s and of the lease you signed with JWC The bulk of the $charge resulted in the lawn and landscape neglect Upon your move out inspection, the lawn had bare spots from lack of watering and the shrubs and bushes were completely dead We have attached those pictures as well You were charged in accordance with paragraph’s and of the lease you signed with JWC Unfortunately we cannot meet your desired reimbursement of at least $

Attached to this response is the itemized Security Deposit Disposition that lists a description and amount for each charge Vendor invoices for repairs are not required under Texas Property Code Section We are not required to give you the invoices from the completed repairs therefore we will not be providing them Item that you were charged for that is labeled “Repair pet damage to baseboard & touch up paint in entry hall and master bdrm” was not an accurate description of the pet damage After revisiting your move out inspection, the correct description for item is listed on the attached Security Deposit Disposition The charge of $for item still stands We have also attached pictures of the damages There was significant growth in both large shrubs on the two corners of the house Your lease states in paragraph that “Lessee shall be responsible for the care, maintenance, and watering of lawns and shrubbery Yards are to be free of trash, mowed, edged and trimmed on a regular basis, to maintain a neat appearance at all times, and cannot be left unattended to the point of violation of any city ordinance” We have attached pictures of the large shrubs at move in and move out We requested a refund from the owner of the property as the owner agreed to refund the charge of $for the blinds The owner indicated that he would be dropping of a check at our office but we never received the check We would like to encourage you to contact the owner of the property and settle this matter with him We cannot provide the phone number or email of the owner but we did give you the address of the owner so what you may contact him However, in good faith, we have reached back out to the owner of the property to let him know that you still desire a refund of $ If we hear back from him, we will contact you accordingly You will not be provided itemized vendor invoices as we are not required to provide them to you by law However, as mentioned above, we have attached an updated Security Deposit Disposition that lists the itemized charges The disputed amount of $will not be refunded to you by our company As mentioned above, the refund for the charge of $will need to be taken up with the owner of the property since our company no longer provides any services to him Sincerely, [redacted]

We have reviewed your move out and unfortunately we cannot remove the charge of $for cleaning The cleaning requirements were specified in Addendum B to Paragraph of the lease that you DocuSigned on October 27, with JWC Pictures of cleaning needed and DocuSigned lease are attached

You signed a lease renewal with [redacted] that did not expire until 12/31/ You did not submit to [redacted] a written day notice to vacate in accordance with paragraph and of your lease The funds you sent was rent owed to [redacted] for the month of August However, the owner of the property agreed not to charge you rent for the month of August so that charge was removed You had a total of $2,in credits when your security deposit disposition was processed These credits include a previous credit of $60, the check you sent for $1,150, the security deposit for $and the non-refundable pet fee of $ We retained the non-refundable pet fee of $giving a remaining balance of $2, The property was not cleaned in accordance with Addendum B to paragraph of your lease so you were charged $to have the property cleaned The $charge for cleaning gives you a remaining balance of $1, You did not perform the required lawn maintenance as specified in paragraph of your lease You were charged $for a mow, edge, trim and to have the bushes trimmed This gives you a remaining balance of $ You were charged $for materials and labor on items 8-on your security deposit disposition That charge brought your remaining balance to $ Those items included re-sodding the bare spot in the backyard, replacing the missing white cap on a door stopper, moderate repair and toupaint throughout and the replacement of the window screens We have attached the lease you signed with [redacted] and our inspection pictures upon your move out [redacted] hired the vendors for repair, cleaning and lawn care We are not required to give you the receipts therefore we will not be providing them If the terms of the lease were met and fulfilled then these charges could have been avoided You were sent a refund check of $which was your remaining credit after all charges were deducted We will not be refunding you the disputed amount of $1,as you have requested If we refunded you the amount of $1,instead of $840.89, you would have a balance owed to [redacted] of $ Furthermore, if that balance was not paid, our company would file to a collections agency We regret if there was any miscommunication regarding your refund check Our company does not have a “FOIA” representative and we are not required to have one as we are not a federal company

You are correct in that you gave your notice at the appropriate time However, we do not accept keys in the drop box Upon submitting your notice to vacate through the tenant portal, you received an auto-generated email stating that we do not accept keys in the drop box When our staff received your notice to vacate, we sent you an email with an attached move out packet detailing your move out procedures and also stating again that we do not accept keys in the drop box We have this policy in place to prevent this exact kind of situation If we received a key in the drop box, we cannot properly authenticate that it's from the actual tenant on the lease through ID verification and that the tenant is officially vacating This is why you received information twice stating that keys turned into the drop box will not be accepted Unfortunately, we cannot meet your request to drop the charge for November's rent because you did not comply with our move out policy

Complaint: ***
I am rejecting this response
because:
Regards,
Sir or Ma'am, JWC has not been corruptive at allWe have emailed and called and have requested paperwork and/or access to our paperwork and haven't been able toIn addition, we've had another property management come to pick up our keys and they, JWC, refused to hand over the paperwork and all keysMy husband and I have been getting the run around to our property and our documents for over a month nowI can provide copies of several emails that were sent out and their lack of replies or the run around that they have given my husband, myself, and the new property manager V/R, *** Sent from my iPhone
*** ***

We regret that you were without air conditioning from July 19th to July 25th. We sincerely understand your frustration and we apologize for the delay in getting your AC fixed. We show that the repairs were completed on July 25th. We do not show that you were billed any amount for
the AC repair therefore we will not be executing any bill adjustment for the amount you have requested. We thank you for being our tenant

Ma’am please allow us to explain your Security Deposit Disposition. You were charged accordingly with the terms of the lease you signed with JWC. We sent you your Security Deposit Disposition on October 5, to the forwarding address you provided. This Disposition detailed the
charges. You did not submit a cleaning receipt upon the surrender of your property. We have attached pictures of your move out inspection that was performed on September 7, of the areas that were not cleaned in accordance with Addendum B to Paragraph of your lease. Our company hired a vendor to clean the unit and replace the vent hood filter therefore you were charged accordingly. You did not submit your written notice to vacate at least days before your lease expiration date. Also you did not pay your rent due for September so you did not fulfil the terms of the lease you signed with JWC in accordance with paragraph’s 1, 2, and 22; therefore, you were charged a rekey fee and reletting fee. Your end of lease date was September 30, 2017. You gave your written notice to vacate on September 6, and ultimately surrendered the property on the same day making you responsible for October’s rent. If you would have submitted your written day notice to vacate before September 1, as required by the terms of the lease you signed with our company, you could have avoided the charge for October’s rent. Also, since you did not pay September’s and October’s rent by the 3rd of each month, you were charged a late fee for each month. The light cover you replaced had fallen to the floor. You were not charged for a replacement light cover. You were charged for a vendor to reattach the light cover. We have attached a picture of the light cover that was found on the floor upon your move out inspection. The Administrative Fee you mention is the reletting fee as detailed above. You were charged a total of $for the detailed items 8-on your Security Deposit Disposition to include reattaching the kitchen light cover, damage to mini blinds, reattaching the closet bi-fold door and for a missing door stop. Your Net Amount charge of $1,will stand as charged

Sir we are pleased to have resolved this issue with you over the phone. We regret the inconvenience and please reach out to us if there is anything more we can do for you

Complaint: ***
I am rejecting this response because:The invoice you attached was not the same invoice we received (see attached document)We wanted the itemizations that you just now attached. In regards to line 8, I didn't realize you could change the title of the damages to a completely different room in the dispute to justify the charge and for it to be ok.Line is still infuriating because the 'excessive growth' is just the foliage that is expected of any living plant between seasonsThe pictures at move in show a large and overgrown bush (but you only see the branches since it's winter time) and when we moved out less than a year later, the bushes had leaves on it, in which we are being charged forThat right there should fall under 'wear and tear' since you're basing this charge off of the season in which we moved in versus the season we moved outThat's like charging someone who moved in with green grass to re-sod the yard because the grass was brown during a winter move-out (solely because it was winter and not because of lack maintenance and upkeep).I find it ridiculous that you have stated several times that the $charge for the blinds are rightfully owed to us and yet there is no true recourseI would like JWC to pay us the $for the blinds and for you to pursue the owners for that reimbursement since you were the ones who had entered into a contract with himI shouldn't be the one to suffer because your previous client isn't paying the money that we are entitled to as it was a wrongful charge
Regards,
*** ***

Ma’am we regret the inconvenience and the delay. We got estimates from multiple vendors to get the tree removed. The owner of the property ultimately decided not to remove the tree. If you wish to trim the shrubs, they will need to be trimmed by you the tenant in accordance with
paragraph of your lease. Thank you