ACL Laboratories

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Went to get blood work per doctor's orders and the girl who drew my blood has left a huge hematoma and a small blood
clot where the girl put the needle in to draw blood. I have my blood drawn many times and never have I ever had such a horrible bruise. I didn't take a picture of the first day but did take a picture on the third day.
Thank you for taking the time to read this.

Just had two experiences with ACL lab in Fox River Grove. Yesterday went in for Dr ordered blood test. Walked right in and had it done. No waiting. As part of physical Dr ordered 24 hour urine test. Went in this morning just to drop off sample. Waited ten minutes (only person in lab CORRECTED me and said it was only "6 minutes". Don't understand why I had to wait. He said he was on the phone. There was no one else to acknowledge my being there. Yesterday there were two people working. If the lab is open there should be SOMEONE up front if the tech is busy. Poor, snotty customer service this AM. Yesterday a different guy was great. I realize that cost is a consideration. Just not from my standpoint!

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ACL contacted Falls Collection Service and removed the account from collectionIn addition, a letter to the patient will be mailed confirming actions taken to correct credit reports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / Problem
Nature of Complaint:
Billing or Collection Issues - The company has unethical collection practices
select
Problem:
Unpaid bill due to an error on ACL Laboratories part has resulted in a
collection balance of $on my creditI called Falls Collection
Service (N114WClinton Dr Germantown, WI 53022) to inquire about
the unpaid bill and I asked what address did ACL have on my and it was
not my addressI was alerted today through my credit monitoring
serviceOn September I visited my primary doctor for a checkup
and his office requested a blood test form ACL LaboratoriesMost of my
visit was paid by my insurance and the rest I paid after receiving a
detailed invoice in the mail within 30-day of revving the invoiceOver
the past months I’ve never received any communication, bill or
invoice from ACL LaboratoriesACL also did not send my bill to my
correct address or did not follow up with my insurance or doctors office
how both have my correct addressI was unaware ACL preformed any
service for meAfter receiving the credit monitoring alert I called ACL
directly 10/13/and paid the $bill in fullThe representative
Pangna said that they will contact Falls Collection Service to have the
negative credit filing removed from my credit report
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
ACL transferred the account to Falls Collection Services, Falls
Collection Services failed a negative collection account with all three
credit bureausACL agreed to contact Falls Collection Services to have
this remove from my credit reportsThis has not been done and as a
result my credit score dropped pointsI would like ACL to remove
this from my credit and provide confirmationThey did send a letter
stating the following "ACL contacted Falls Collection Service and
removed the account from collectionIn addition, a letter to the
patient will be mailed confirming actions taken to correct credit
reports." but this still remains on my credit
Regards,
Sadiki Mccalla

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As of several complaints on this board relating to their billing department. Every time this service is used through Aurora the bill is not accurate. Either they don't submit insurance from the primary insurance or supplement or, don't submit it entirely. Now it's my responsibility AGAIN to fix their "shortcomings".

ACL contacted Falls Collection Service and removed the account from collection. In addition, a letter to the patient will be mailed confirming actions taken to correct credit reports.

Received orders from Doctors Office to have stool sample and blood work done.
Called ACL Lab, Liberty Street, Erie, PA a few days ahead in the evening twice to find out the procedure for the stool sample. We were given instructions on how to do this.
Went to ACL Lab, Liberty Street, Erie, PA on Saturday morning. Submitted all 4 cups and did a blood test. Returned home. ACL, Liberty Street, called an hour later and said was missing two cups and to call back ASAP at 868 – 4661. We tried to call this number but no one answers it and there is no way to leave a message. This was really dumb on their part.
We are mad. Now missing two tests and have to have this stool sample test redone. We think if you are going to state your lab is so great and you are providing for these kinds of tests you at least should have competent staff on hand that give out the correct advice. We are not interested in having to pay twice because your Lab is the one that screwed this up and/or lost two of the bottles.

This lab is still using the OLD OUTDATED reference range for TSH. (thyroid stimulating hormone test). NOT GOOD. The Range, as of 2002 should be .30-3.0. They are still using .30-5.0. Anyone testing between 3.00-5.00 is HYPOTHYROID, but their dumb outdated range will declare the results are "normal" if you fall bet. 3.0-5.0.

Review: I have been receiving bills from ACL Laboratory since I turned 62 and started on the State University Retirement (SURS) insurance which is provided by Cigna.

I always check to see what I owe and in the beginning sent the small amount that the insurance did not pay. When I called Cigna, they told me to just pay what I owed. I do realize that the State of Ill is behind in their payments, but as a retired senior I should not be getting bills for the whole amount prior to what my insurance pays. When I called this eve, and the girl who answered told me that I need to pay the whole amount, although she said that can can push back some payments, whatever that means.. Also, when I recently checked my credit score, I now went from an A+ rating to an F+ rating on my payment history because of ACL. This is totally unacceptable!! The operator told me that she checked and nothing has been sent to collections, but obviously they are reporting a late payment history for me.

I want my good credit back, and I don't want to be penalized because my insurance company is late with their payments. Next time I check my credit history, I want to see that info removed. I recently applied for a credit card and was turned down, and now I know why.

Thank you for any help you can give me. CKDesired Settlement: I want to be sent a bill only after my insurance has paid their share, and I want ACL to repair my credit history ASAP!

They say they offer the service of billing your insurance first. Not only do they not do that they will send you to collections and ding your credit if the total bill isn't paid in full within 30 days. Even when your disputing labs that they bill for that were not authorized by the doctor.

Overall the services ACL provides are not bad, however, their billing department keeps trying to bill me for services already handled by my insurance company. The following is the most recent summary of a practice ACL Laboratories seems to do often. This is the 3rd time something like this has happened to me in the last 1.5 years.
I was sent an initial bill dated June 7, 2014. Claiming I owe $26.80.
I called my insurance company on June 13, 2014. They sent a balance billing letter. I received balance billing letter dated June 13, 2014 and it states I have zero patient responsibility.
I received another bill dated July 1, 2014. It Claims I still owe $26.80.
I called my insurance company again on July 2 at 1552. They called ACL laboratories, ACL laboratories told them my balance was zero.
I received a letter dated July 28, 2014 telling me that I have to provide payment to ACL laboratories for the service my insurance company has not paid, in the amount of $26.80.
On July 29 I called my insurance company at 1618. They will be transferring the case to Provider Services Education Department and will be educating ACL laboratories on the Balanced Billing Act.
I received another bill dated August 15, 2014, in the amount of $26.80.
I will be contacting my insurance company again as well as an attorney.

Review: Unpaid bill due to an error on ACL Laboratories part has resulted in a collection balance of $37.89 on my credit. I called Falls Collection Service (N114W19225 Clinton Dr Germantown, WI 53022) to inquire about the unpaid bill and I asked what address did ACL have on my and it was not my address.

I was alerted today through my credit monitoring service.

On September 24 2013 I visited my primary doctor for a checkup and his office requested a blood test form ACL Laboratories. Most of my visit was paid by my insurance and the rest I paid after receiving a detailed invoice in the mail within 30-day of revving the invoice.

Over the past 12 months I’ve never received any communication, bill or invoice from ACL Laboratories. ACL also did not send my bill to my correct address or did not follow up with my insurance or doctors office how both have my correct address. I was unaware ACL preformed any service for me.

After receiving the credit monitoring alert I called ACL directly 10/13/14 and paid the $37.89 bill in full. The representative Pangna said that they will contact Falls Collection Service to have the negative credit filing removed from my credit report.Desired Settlement: I would like ACL Laboratories to contact Falls Collection Service to remove the action from my credit reports due to error and provide me with a bill at my correct address. I would like ACL Laboratories to provide with me with a letter confirming that they will report to Falls Collection Service, Experian, Trans Union and Equifax that the bill was a delivery error and that it should be removed from my credit. Thank you

Business

Response:

ACL contacted Falls Collection Service and removed the account from collection. In addition, a letter to the patient will be mailed confirming actions taken to correct credit reports.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail / Problem