Our septic pump failed because the professionals who installed it neglected to ensure that we were informed of its proper care and use
The septic pump that was installed with our new septic system on February 3, burned up on July 27, The pump's job is to send the wastewater to the drain field when it gets to a certain levelWhen the level is sufficiently lowered, the pump receives a signal from the sensor/switch to turn itself off so it will not run dry and burn upThe technician who replaced the pump said this "communication" failure between the switch and the pump had caused our pump's failure, and this occurred because the electric plugs for the pump and the switch--which had been installed in the required "piggy-back" position--were now plugged in separately On more than one occasion, I had asked the company to provide manuals for its care and maintenance, but they never didFurthermore, the workers who installed the system did not follow the company's standard
Our septic pump failed because the professionals who installed it neglected to ensure that we were informed of its proper care and use
The septic pump that was installed with our new septic system on February 3, burned up on July 27, The pump's job is to send the wastewater to the drain field when it gets to a certain levelWhen the level is sufficiently lowered, the pump receives a signal from the sensor/switch to turn itself off so it will not run dry and burn upThe technician who replaced the pump said this "communication" failure between the switch and the pump had caused our pump's failure, and this occurred because the electric plugs for the pump and the switch--which had been installed in the required "piggy-back" position--were now plugged in separately On more than one occasion, I had asked the company to provide manuals for its care and maintenance, but they never didFurthermore, the workers who installed the system did not follow the company's standard