Acme Flood

Revdex.com: I have accepted Acme Flood's compromise offer and paid them the amount required to settle the bill today Thanks for your help in bringing this complaint ID [redacted] to a resolution Regards, [redacted] ***

This complaint has been resolvedCustomer paid in full agreed upon amount and we have recorded a lien release [redacted] ACME Flood Inc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. I appreciate Ms. [redacted] 's attention to this matter, and trust the company has all intention to provide the best service to its customer. However, I do not think Ms. [redacted] had received proper information from her staff. The complaint was not stemmed form insurance deductible. It was about the service and the business conduct. As I pointed out in my complaint that besides taken down baseboard and placed a dehumidifier in the affected area the technician had not done any other remedies, furthermore, the technician failed to gain my approval for additional days of service. I had requested an itemized report to understand what type of services were included in the invoice but the company failed to render one. There are several issues that I find disturbing: 1. The technician failed to inform the homeowner of the potential service fee. 2. The technician failed to come back on the promised day. 3. The technician failed to gain home owner's approval for additional days of service. 4. If there is a regulated guidelines of safety and procedures, the company could not provide a detailed list of service rendered upon request. It is difficult to fathom the company employing a process treating customer's cases as an input of formula without examining what kind of services actually delivered. As I stated in my original complaint that I am willing to pay for the service that I approved on the day of the incidence and the following day. Regards, [redacted] ***