Acme, IncPlumbing , Heating & Cooling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter reading their behalf I believe they are trying to make it sound like we are the bad guysso this is my responsethey stated early in their message that they generally focus on customers w/o A/Cthat they recieve 75-calls a day and only have service techs?? Sounds like they need to hire more ppl and company is hurting alil right nowsorry but we are paying customers with a time schedule and if we are next in line for u (Acme) to fix our air conditioning and heat at same time so yall dnt try in double charge us and u dont its messed up..you cant just tell us yall will fix our air and are going to fix our heat after u leave in fix everyone elseswe have kids that live with us we need our stuff to workNote: Acme is a heating and cooling service although it may be difficult for some to troubleshoot in degree weather they should still be able to do the job! They said they had witnesses to my wife raising her voice to the (gm)dispatchermy wife wishes yall would review the convo and wishes it was recordedthe (gm) dispatcher in no way shape or form threatened to hang up especially on a complaint calli am head of kitchen, a shift leader and next in line as asst manager where I work and you dont talk to customers like that especially on a complaint calland yes I came in to the business doors shortly after as nice as can be and asked a lady to speak with the woman (gm)she replied we dont have a woman gmwhen I said my wife just called a woman suddenly jumped up out of a vk room hysterically acting a complete fool going off!! While these witnesses just sit there at there computers aloowing this to happen!! Sorry that woman did get my blood pumping the way she acted handling me (paying customer) complaint againand yes sry me and my wife will not be treated like how we were and with them not showing up at all the next day like they said they would(in previous complaint) and was not allowed to speak with owner or gm they told me I cant speak with I then refused future business bc the guy said u wanna do business or noti said no to the future business until this is resolvedNote: it is now june 21st and air air conditioning is not working like it should be its been getting degrees at night when set to ima let the Revdex.com do their job and handle this one because I refuse to talk to acme but will do what the Revdex.com thinks is right to handle tis matterand I believe that lady should get in trouble especially after saying it wouldnt be her first time hanging up on a customer and not get in trouble Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedSounds perfect to mei will choose a different provider Regards, [redacted] ***