Acme Monaco Corporation

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: Harder Accounting Contact Phone: XXX-XXX-XXXX Mr [redacted] took possession of the unit located at [redacted] Rd as of 9/17/The first bill generated was for the period 9-17-to 9-18-in the amount of $ This amount was due on Nov1st and would be late after 11-10-per the due dates on the billAs no payment was received a late fee of $was applied on 11-10-Since he did not pay the original late fee, his unpaid balance generated additional late fees OFFER: We have reversed three late fees - crediting his account - on 2-1-

Initial Business Response /* (1000, 5, 2017/07/24) */
EBS always gets permission from the board before a transfer can occurAn email was received shortly after from the board, giving permission to complete the transferThis will reflect on this month's billNormally, this would have been
responded back to the resident via e-mail letting the resident know the status of the accountEBS does generate bills on a monthly basis and the new tenant will receive their first bill this month
Initial Consumer Rebuttal /* (3000, 7, 2017/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is not just the account transfers from tenants to tenants and also there is no response when the homeowner (like myself) inquires the account information like the balance the tenants owes by calling or emailing EBS Cono matter whatThis is very few company who does treat their customers with no respectOur HOA pays a lot of money for the bill services and also each billing they charge $per monthI am not accepting their excuses for not serve their customers wellI have contacted this company since we have our houses from and they are my big headache whenever my tenants move out and the new moves inI head a lot of complains from our neighbors in Thornton farm subdivision
Final Business Response /* (4000, 9, 2017/08/04) */
EBS receives confirmation from the HOA before transfer of names on accountsSometimes delays can occur in respondingWe have provided information in the past to the homeowner as to the status of tenants account and will continue to do so

Initial Business Response /* (1000, 5, 2015/06/24) */
Contact Name and Title: Accounting
Contact Email: ***@atienergy.com
We are currently working with the property management with a proposal to update their current meter read system
OFFER:
We will contact property management with
your concerns
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate that they are going to see about getting updated metersThe problem still is I refuse to pay a water bill that is over $because of their incompetenceThey knew my meter was not working properly for a yearThey did not fix the problem in a timely manner and now they are trying to make me pay for the past yearI wonder how many other people they have done this toI will not pay for their negligence of not fixing my meter on time to get an accurate usage for billing.it is not fair or right to do this to anyone when they do not fix the problem when they know about itIt is very unprofessional of them to wait a year for them to fix the problemIt almost seems like they did not fix the problem on purpose so they they can charge people out the but on one billThey need to not only fix the meter or update it they need to do something about this bill as wellBecause they waited a year to fix my meter which they admitted had not been working since July of I do not think I should be liable for that bill since they clearly knew their was a problem and did not fix itThis is not a good business practice.I want them to do something about my billI refuse to pay for their screw up
Final Business Response /* (4030, 11, 2015/07/07) */
We continue to pass resident concerns to the property management

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: Harder Accounting
Contact Phone: XXX-XXX-XXXX
Mr [redacted] took possession of the unit located at [redacted] Rd as of 9/17/15. The first bill generated was for the period 9-17-15 to 9-18-15 in the amount of $2.84....

This amount was due on Nov. 1st and would be late after 11-10-15 per the due dates on the bill. As no payment was received a late fee of $7.50 was applied on 11-10-15. Since he did not pay the original late fee, his unpaid balance generated additional late fees.
OFFER:
We have reversed three late fees - crediting his account - on 2-1-16.