Acme Motors, Inc.

Mrs***, at the time of her new purchase, had months remaining on her contractAcme Nissan had Mrs*** sign documentation to confirm thisAcme Nissan fulfilled it's obligation to pay those remaining months and this
fact is undisputed by Mr***The money that Mr*** refers to, is an allowance of a deferred monthly charge during a government shut downMr*** opted to participate in that program in which, in this case, one payment would be deferred to the end of his contractUnfortunately, that deferred charge was not known by Acme Nissan and was not part of the agreement between Mrs*** and Acme NissanI advised Mr*** to contact Nissan directly

Appreciate the opportunity to respond. Will discuss with service dept.-10.09.14- and prepare response asap.

File # [redacted]   Mr. [redacted] / Acme Nissan
On 5-19-2014 Mr. [redacted] brought his 2000 Nissan Sentra  (miles 155,690) to Acme Nissan for diagnosis of a service engine...

( check engine )  light issue. Code # P0500 was pulled from his vehicle  (using CONSULT     Nissan’s ODBII) test equipment. This code is for a speed sensor failure. Though monitoring the output of the sensor had given us no real reason to fault it. The speedometer and odometer were working fine. So our shop foreman/master technician advised [redacted] (the service advisor) that we should just clear the code and send Mr. [redacted] on his way, being he was waiting and see if the issue would return. No charge for time spent on the vehicle and advised Mr. [redacted] that should the check engine light come on we would need to have the vehicle dropped off for further diagnosis  (invoice # [redacted])
 
6-30-14  After about 200 miles the check engine light had come back on. The car was dropped off for further testing. We had found  that the code P0500 was tripped again. At that time it was determined that speed sensor get replaced (invoice #[redacted]). After replacing the sensor we also rechecked the system to insure that the fault was corrected. According to CONSULT and driving the vehicle all looked good.
 
7-30-14 and after another 250 miles the check engine light had come on again. So at this time we put Mr. [redacted] in a rental car to be used while we take yet another look into this issue. ( rental vehicle was issued to Mr. [redacted] at no cost to him). Now rechecking on CONSULT yet another time we found multiple codes stored. #1 P0500 (speed sensor) #2  P0400 (catalytic converter failure)  #3 P0304 ignition coil failure. (noted coils #1 #2 #3 of four total) had been previously replaced. Our main goal was to find out why this speed sensor code was still coming up. Our shop foreman has spent countless hours, checking output from the speed sensor to the speedometer (aka dash cluster), tracing wiring to make sure there was no break in the wire harness causing the issue. At that point the only logical components involved in the system are the “speed sensor”  the main vehicle “computer”  and the dash “cluster”.  Knowing that the speed sensor was new and likely not at fault. Tracing all wiring and finding no fault. Replacing the dash cluster seemed to be the next step in making a complete repair. We had sent the dash cluster out to an au[redacted]otive electrical center for diagnosis and repair. The center reported that the cluster was operating properly with no fault. Next step was to replace the computer. Once we found a new computer was no longer available from Nissan and not being able to locate a used computer. After reviewing all the info with the shop foreman and the service manager, it was then that we decided to try a used dash cluster unit. After trying the used dash cluster the code for P0500 was gone. On 9-19-14 the repair process was reviewed with Mr. [redacted] and [redacted]. The repair would be for the used cluster (code P0500) the #4 coil (code P0304) and catalytic converter (code P0420)  at a cost of about $2,000.00 dollars. Mr. [redacted] agreed to have the vehicle fixed and parts were ordered (catalytic converter and coil) for the repair, but Mr. [redacted] wanted to speak to [redacted] svc mgr about a discount. I ([redacted]) was away on business and received a text message from Steve about the issue. I let Steve know that we would entertain a discount for these repairs as well as absorb all the diagnostic time and the rental bill related to this repair in lieu of all the time involved in this odd issue. Mr. [redacted] was informed of this and agreed to having the car repaired.  On 9-29-14 the parts (catalytic converter and coil) had arrived the vehicle was repaired. Road tested in length and all SRT ‘S were set (system readiness test)  and Mr. [redacted] was called. Mr. [redacted] and I ([redacted]) spoke on 10-2-2014 about the repairs and to my surprise said he never approved the repairs. So I went over the billing and advised him that we had credited back the original fee of $178.00 for the speed sensor, we absorbed the cost of the rental car $1992.15 and the hours of diagnosing, tracing was also not being charged. Only the fees for a repaired vehicle were charged $1638.59 plus tax. Sorry to say when he picked up the vehicle the check engine light had come on again. I took the car in the shop and had my shop foreman look at it and made a repair to a loose connection at #2 coil (see earlier 3 other coils were replaced by another vendor). I then gave my apologies and advised Mr. [redacted],   we stand behind all of our repairs 100%  and if any other issue were to arise please let me know. Since then I have called Mr. [redacted]  several times to check in and make sure all is ok, and that he has no issues related to this work.                                           ...⇄ />  
I can be reached at Acme Nissan, [redacted] x [redacted] svc mgr or at [redacted]_[redacted]@[redacted]
 
Thank you

Review: On 5/19/2014-Car went in to Acme Nissan because the check engine light came on. We were as advised that the Vehicle Speed Sensor for engine code P0500 may need to be replaced (Invoice#[redacted]). Code was cleared, drove the car 250 miles & the check engine light came back on.On 6/13/2014-Car went back to Acme Nissan after the same code came up & the Vehicle Speed Sensor was replaced (Invoice#[redacted]). Drove the car for another 200 miles & the check engine light came back on. Approximately two weeks later, returned car to Acme Nissan & the code was cleared; I was informed it was leftover code from the previous service. (No charge or invoice provided). On 7/30/2014After driving the car for another 250 miles, light came back on & I returned the car to Acme Nissan & it was diagnosed again with the same P0500 code even after the sensor was replaced & the code had been cleared multiple times.In mid Aug. 2014, I called [redacted] to inquire about the car; I was told many different reasons why the check engine light could keep reappearing. [redacted] mentioned it could be the Instrument Cluster, Computer or the Vehicle Speed Senor that is causing the problem. I asked if the computer needed to be replaced, what would it cost & he said $1000USD. I stated that due to the age & mileage of the car, I would not be willing to invest a $1000 in the car for a computer replacement. After several different diagnoses were done, [redacted] was still unable to tell me what exactly was wrong with the car. Around the end of Aug. 2014, I called to inquire about the status of the car. The service manager, [redacted], told me the Instrument Cluster needed to be replaced & it would cost $200 of which I gave my approval. On 9/25/2014-I called [redacted] after the car had been in the shop for approximately two months he said the car was ready for pickup & it was going to cost $1753.30. I inquired as to why the price increased so drastically from $200 to $1753.30 without previous explanation. [redacted] then told me he replaced the Catalytic Converter. I was not told there was a problem with this part, nor did anyone call to inform me that this part would be replaced. This part was ordered & replaced without my knowledge or authorization. I informed him, I did not authorize this replacement & that I was unhappy with the pricing & needed to speak with the service manager, [redacted]. He said [redacted] was on vacation until 9/29/14, I should return the loaner car & pay for the services provided & I could speak with [redacted] the following week about any issues that I had. I refused to pay for services I did not authorize & informed him I shouldnt be held accountable for an unauthorized repair. He told me my choices were to either pay for the repair or prepare to litigate the matter at which time I told him that I would contact the service manager on 9/29/14. On 9/29- the service manger called me & I expressed my displeasure on the diagnosing, servicing & pricing of the repair of my vehicle as I had the same ongoing issue from 5/19/14 9/29/14 as well as the unauthorized repair of the Catalytic Converter. We agreed that I would research my paperwork to see if I had the Catalytic Converter replaced prior to bringing the car to Acme Nissan for repair. After a review of my paperwork, I did not have the part replaced previously but was still unhappy about the unauthorized repair & the pricing. He stated that the price is the price & either way I am responsible.On 10/3/14-I returned the loaner car & unwillingly paid the $1753.30 for all of the repairs. My car was returned to me & as I started my vehicle the check engine light came back in the dealership after just paying $1753.30 for all repairs. The computer code was not revealed to me this time but I told it was a loose coil & if I had any other issues to bring the car back. (Invoice#[redacted]The above events are evidence of an unacceptable cus[redacted]er experience & very poor cus[redacted]er service by Acme Nissan of which unauthorized repairs, improper & inferior repairs & delayed completion of repairs were preformed. Acme Nissan used guessing games to diagnose what was wrong with my car. Based on their misdiagnoses, repairs were made while the issues remain unresolved.Desired Settlement: I am requesting a reply & refund of no less than $1000.00 within 10 business day of this letter.

Business

Response:

Appreciate the opportunity to respond. Will discuss with service dept.-10.09.14- and prepare response asap.

Business

Response:

File # [redacted] Mr. [redacted] / Acme Nissan

On 5-19-2014 Mr. [redacted] brought his 2000 Nissan Sentra (miles 155,690) to Acme Nissan for diagnosis of a service engine ( check engine ) light issue. Code # P0500 was pulled from his vehicle (using CONSULT Nissan’s ODBII) test equipment. This code is for a speed sensor failure. Though monitoring the output of the sensor had given us no real reason to fault it. The speedometer and odometer were working fine. So our shop foreman/master technician advised [redacted] (the service advisor) that we should just clear the code and send Mr. [redacted] on his way, being he was waiting and see if the issue would return. No charge for time spent on the vehicle and advised Mr. [redacted] that should the check engine light come on we would need to have the vehicle dropped off for further diagnosis (invoice # [redacted])

6-30-14 After about 200 miles the check engine light had come back on. The car was dropped off for further testing. We had found that the code P0500 was tripped again. At that time it was determined that speed sensor get replaced (invoice #[redacted]). After replacing the sensor we also rechecked the system to insure that the fault was corrected. According to CONSULT and driving the vehicle all looked good.

7-30-14 and after another 250 miles the check engine light had come on again. So at this time we put Mr. [redacted] in a rental car to be used while we take yet another look into this issue. ( rental vehicle was issued to Mr. [redacted] at no cost to him). Now rechecking on CONSULT yet another time we found multiple codes stored. #1 P0500 (speed sensor) #2 P0400 (catalytic converter failure) #3 P0304 ignition coil failure. (noted coils #1 #2 #3 of four total) had been previously replaced. Our main goal was to find out why this speed sensor code was still coming up. Our shop foreman has spent countless hours, checking output from the speed sensor to the speedometer (aka dash cluster), tracing wiring to make sure there was no break in the wire harness causing the issue. At that point the only logical components involved in the system are the “speed sensor” the main vehicle “computer” and the dash “cluster”. Knowing that the speed sensor was new and likely not at fault. Tracing all wiring and finding no fault. Replacing the dash cluster seemed to be the next step in making a complete repair. We had sent the dash cluster out to an au[redacted]otive electrical center for diagnosis and repair. The center reported that the cluster was operating properly with no fault. Next step was to replace the computer. Once we found a new computer was no longer available from Nissan and not being able to locate a used computer. After reviewing all the info with the shop foreman and the service manager, it was then that we decided to try a used dash cluster unit. After trying the used dash cluster the code for P0500 was gone. On 9-19-14 the repair process was reviewed with Mr. [redacted] and [redacted]. The repair would be for the used cluster (code P0500) the #4 coil (code P0304) and catalytic converter (code P0420) at a cost of about $2,000.00 dollars. Mr. [redacted] agreed to have the vehicle fixed and parts were ordered (catalytic converter and coil) for the repair, but Mr. [redacted] wanted to speak to [redacted] svc mgr about a discount. I ([redacted]) was away on business and received a text message from Steve about the issue. I let Steve know that we would entertain a discount for these repairs as well as absorb all the diagnostic time and the rental bill related to this repair in lieu of all the time involved in this odd issue. Mr. [redacted] was informed of this and agreed to having the car repaired. On 9-29-14 the parts (catalytic converter and coil) had arrived the vehicle was repaired. Road tested in length and all SRT ‘S were set (system readiness test) and Mr. [redacted] was called. Mr. [redacted] and I ([redacted]) spoke on 10-2-2014 about the repairs and to my surprise said he never approved the repairs. So I went over the billing and advised him that we had credited back the original fee of $178.00 for the speed sensor, we absorbed the cost of the rental car $1992.15 and the hours of diagnosing, tracing was also not being charged. Only the fees for a repaired vehicle were charged $1638.59 plus tax. Sorry to say when he picked up the vehicle the check engine light had come on again. I took the car in the shop and had my shop foreman look at it and made a repair to a loose connection at #2 coil (see earlier 3 other coils were replaced by another vendor). I then gave my apologies and advised Mr. [redacted], we stand behind all of our repairs 100% and if any other issue were to arise please let me know. Since then I have called Mr. [redacted] several times to check in and make sure all is ok, and that he has no issues related to this work.

I can be reached at Acme Nissan, [redacted] x [redacted] svc mgr or at [redacted]

Thank you

Review: My wife, [redacted], leased a brand New 2014 Nissan Murano from Acme Nissan. We traded in our 2012 Nissan Maxima. It was fully understood by all parties that all remaining payments would be made on the Maxima and the only billed amount would be for excess wear and tear. There were no charges for excess wear and tear, but we got a bill for an unpaid monthly rent amount (most of which we had previouisly paid) incurred during the government shutdown and a few late charges. THe total came to $365.06. The dealer has not been reputable in their dealings with us.Desired Settlement: $365.06 paid to Nissan by the dealership.

Business

Response:

Mrs. [redacted], at the time of her new purchase, had 15 months remaining on her contract. Acme Nissan had Mrs. [redacted] sign documentation to confirm this. Acme Nissan fulfilled it's obligation to pay those remaining months and this fact is undisputed by Mr. [redacted]. The money that Mr. [redacted] refers to, is an allowance of a deferred monthly charge during a government shut down. Mr. [redacted] opted to participate in that program in which, in this case, one payment would be deferred to the end of his contract. Unfortunately, that deferred charge was not known by Acme Nissan and was not part of the agreement between Mrs. [redacted] and Acme Nissan. I advised Mr. [redacted] to contact Nissan directly.

Consumer

Response:

I am rejecting this response because:The salesmanager from ACME Nissan is either lying or uninformed. First of all, let me clearly state that I do dispute that this amount was not supposed to be part of the payment made by ACME Nissan and fully reject the salesmanager's assertions to the contrary. Secondly he is clearly lying about Acme's knowledge of the fees and late charges because both were discussed with the salesperson, [redacted], prior to the sale. We have no way of knowing how much it costs to pay off the loan on our old car as Nissan does not report this information. We relied on them entirely to give us this figure. The paper they had us sign was not furnished to us by the finance office despite me asking for a copy. I also asked for a copy when I spoke to [redacted] withing three days of the sale, which would have given us the option to cancel. They also did not furnish a copy of our credit application, which was taken electronically contrary to NJ Law. Both my wife and I are willing to sign affidavits that these amounts were discussed with [redacted]. While they may not have explicitly stated these amounts were included, they certainly never stated that they were not included. The Salesmanger also yelled at me for two minutes straight while I was trying to talk to him. This business is clearly not reputable.

Business

Response:

Acme Nissan is only provided remaining months left on a lease contract directly from Nissan. As explained in our first response, we have no visibility to any late charges or deferred payments. Acme Nissan made it crystal clear to Mr. [redacted] as to the exact amount of monies that would be sent on his behalf and we have fulfilled our obligation. As far as any other concerns, Mr. [redacted] should handle those directly with Nissan as suggested to him during his prior phone call.