Acme Motors

File # [redacted] Mr [redacted] / Acme Nissan On 5-19-Mr [redacted] brought his Nissan Sentra (miles 155,690) to Acme Nissan for diagnosis of a service engine ( check engine ) light issueCode # Pwas pulled from his vehicle (using CONSULT Nissan’s ODBII) test equipmentThis code is for a speed sensor failureThough monitoring the output of the sensor had given us no real reason to fault itThe speedometer and odometer were working fineSo our shop foreman/master technician advised [redacted] (the service advisor) that we should just clear the code and send Mr [redacted] on his way, being he was waiting and see if the issue would returnNo charge for time spent on the vehicle and advised Mr [redacted] that should the check engine light come on we would need to have the vehicle dropped off for further diagnosis (invoice # [redacted] ) 6-30- After about miles the check engine light had come back onThe car was dropped off for further testingWe had found that the code Pwas tripped againAt that time it was determined that speed sensor get replaced (invoice # [redacted] )After replacing the sensor we also rechecked the system to insure that the fault was correctedAccording to CONSULT and driving the vehicle all looked good 7-30-and after another miles the check engine light had come on againSo at this time we put Mr [redacted] in a rental car to be used while we take yet another look into this issue( rental vehicle was issued to Mr [redacted] at no cost to him)Now rechecking on CONSULT yet another time we found multiple codes stored#P(speed sensor) # P(catalytic converter failure) #Pignition coil failure(noted coils ###of four total) had been previously replacedOur main goal was to find out why this speed sensor code was still coming upOur shop foreman has spent countless hours, checking output from the speed sensor to the speedometer (aka dash cluster), tracing wiring to make sure there was no break in the wire harness causing the issueAt that point the only logical components involved in the system are the “speed sensor” the main vehicle “computer” and the dash “cluster” Knowing that the speed sensor was new and likely not at faultTracing all wiring and finding no faultReplacing the dash cluster seemed to be the next step in making a complete repairWe had sent the dash cluster out to an au***otive electrical center for diagnosis and repairThe center reported that the cluster was operating properly with no faultNext step was to replace the computerOnce we found a new computer was no longer available from Nissan and not being able to locate a used computerAfter reviewing all the info with the shop foreman and the service manager, it was then that we decided to try a used dash cluster unitAfter trying the used dash cluster the code for Pwas goneOn 9-19-the repair process was reviewed with Mr [redacted] and [redacted] The repair would be for the used cluster (code P0500) the #coil (code P0304) and catalytic converter (code P0420) at a cost of about $2,dollarsMr [redacted] agreed to have the vehicle fixed and parts were ordered (catalytic converter and coil) for the repair, but Mr [redacted] wanted to speak to [redacted] svc mgr about a discountI ( [redacted] ) was away on business and received a text message from Steve about the issueI let Steve know that we would entertain a discount for these repairs as well as absorb all the diagnostic time and the rental bill related to this repair in lieu of all the time involved in this odd issueMr [redacted] was informed of this and agreed to having the car repaired On 9-29-the parts (catalytic converter and coil) had arrived the vehicle was repairedRoad tested in length and all SRT ‘S were set (system readiness test) and Mr [redacted] was calledMr [redacted] and I (***) spoke on 10-2-about the repairs and to my surprise said he never approved the repairsSo I went over the billing and advised him that we had credited back the original fee of $for the speed sensor, we absorbed the cost of the rental car $and the hours of diagnosing, tracing was also not being chargedOnly the fees for a repaired vehicle were charged $plus taxSorry to say when he picked up the vehicle the check engine light had come on againI took the car in the shop and had my shop foreman look at it and made a repair to a loose connection at #coil (see earlier other coils were replaced by another vendor)I then gave my apologies and advised Mr [redacted] , we stand behind all of our repairs 100% and if any other issue were to arise please let me knowSince then I have called Mr [redacted] several times to check in and make sure all is ok, and that he has no issues related to this work I can be reached at Acme Nissan, [redacted] x [redacted] svc mgr or at ***_ [redacted] @ [redacted] Thank you