Initial Business Response / [redacted] (1000, 9, 2015/11/19) */ Our store's return policy is "exchange with proof of purchaseNo returns or exchanges on sale items." This policy is posted at every register and has been the policy of the store for more than years In this specific situation, the customer purchased a pair of boots which was a sale itemBased on our store's policy there are no returns or exchanges on sale itemsSubsequently, a consideration was offered to exchange the product or provide a store credit which the customer declined Ultimately, if the customer would like to exchange her boots or return them for a store credit, we will extend the consideration offered Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will exchange for the same boots with no defectsI paid for a quality product and received a secondI'm more than happy to exchanged for the same pair of boots not damagedThe store had nothing else I wantedAnd the return pict is not posted at the registers, it is posted at the corners of the displY cases as I indicated previously Final Business Response / [redacted] (4000, 13, 2015/11/24) */ The boots that were purchased are not defectiveThe variation in color is inherent and a unique characteristic of the leather used in that style of bootThere are no two pairs exactly alikeSubsequently, the customer was completely aware of the variation in color, discussed it with her friend who was shopping with her, and made the decision to purchase the bootsIt is unclear what the reason is on why she wants to return the boots (buyers remorse?, found a different pair somewhere else?, etc) but there is nothing defective with the boots that were purchased Ultimately, while we do not return or exchange sale items, we will express the consideration of allowing an exchange or store credit for this purchasePlease note, this is our continued position in this matter and our final correspondence in regard to this case
Initial Business Response / [redacted] (1000, 9, 2015/11/19) */ Our store's return policy is "exchange with proof of purchaseNo returns or exchanges on sale items." This policy is posted at every register and has been the policy of the store for more than years In this specific situation, the customer purchased a pair of boots which was a sale itemBased on our store's policy there are no returns or exchanges on sale itemsSubsequently, a consideration was offered to exchange the product or provide a store credit which the customer declined Ultimately, if the customer would like to exchange her boots or return them for a store credit, we will extend the consideration offered Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will exchange for the same boots with no defectsI paid for a quality product and received a secondI'm more than happy to exchanged for the same pair of boots not damagedThe store had nothing else I wantedAnd the return pict is not posted at the registers, it is posted at the corners of the displY cases as I indicated previously Final Business Response / [redacted] (4000, 13, 2015/11/24) */ The boots that were purchased are not defectiveThe variation in color is inherent and a unique characteristic of the leather used in that style of bootThere are no two pairs exactly alikeSubsequently, the customer was completely aware of the variation in color, discussed it with her friend who was shopping with her, and made the decision to purchase the bootsIt is unclear what the reason is on why she wants to return the boots (buyers remorse?, found a different pair somewhere else?, etc) but there is nothing defective with the boots that were purchased Ultimately, while we do not return or exchange sale items, we will express the consideration of allowing an exchange or store credit for this purchasePlease note, this is our continued position in this matter and our final correspondence in regard to this case